Evil company. I want my account closed and my money and they wont do it. They said no. cant…read moretransfer money out of account cause they will say it is fraud. cant use debit card cause they will say it is fraud. When i talked to so called customer service. I was on they phone for over an hour, talked to ten people. The last person hung up on me. Good luck getting someone that can make decisions. They are treating this like a game. Just an evil company. Avoid at all cost.

After making a 9:30 am appointment with a specific named manager, I was kept waiting for over 15…read moreminutes as I watched all management personnel in their offices with no clients. The manager I was supposed to meet with was in the phone and never surfaced to explain or give an ETA for our scheduled meeting. I was shuffled to someone else after I explained I had another meeting 20 minutes away at 10:30. Ironically, when I explained to this person that I was trying to decide which bank to coordinate my funds in, her first response was that the way Chase was superior was in its customer service. Every time I go into this huge bank on College, there is hardly anyone there except the kind tellers, and on occasion I have been told that no management is there on that particular day! This bank does not want my money.

This bank is the best we've ever used and we've been around! Friendly, service oriented and quick…read moreto please. Have used this bank for many different types of transactions and our experience has always been very positive. Never worked with nicer more customer friendly people. Our best banking experience in ft Collins!!

This is hands down the greatest bank I have ever dealt with. They have a plethora of services to…read moreoffer but as stated before, the best thing is the employees. They greet you by name every time you come in. They call you to make sure everything is going ok. They call you if there is a problem with your account. The personalized service you receive there is extraordinary.

Highly professional organization with staff that is knowledgeable,helpful and efficient…read more Have had occasion to conduct personal business over the internet and in person with your company. All interaction was very professional. Can not imagine a finer business organzation. Bruce Kendall, Fort Collins, Colorado. I also used Bank of America services while travelling for work. I moved from Houston Texas to Fort Collins 5 years ago and because of my previous experience with your Bank, your bank here was my first choicee. There I found the same high level of knowldge and servicing and as a consequence opened my account here. On occasion I am asked about banking here, and I reply that I give your bank high marks for efficiencey and professional interaction with your employees. Thank you .

Every thing went well from the gentleman in the lobby who directed me to the appropriate window. To…read morethe teller who handled my transaction friendly and efficiently.

Points West has great community service. We moved over here after leaving a big major bank that we…read morewere starting to have some issues with.

Credit union is OK for the most part. But the Fort Collins branch staff doesn't know anything about…read moresending international wires. I ended up paying $100 for two wire transfers just to get a donation to a charity in Australia. Turned out the regional bank in Australia didn't accept US dollars. And until I talked with someone on the credit union's wire team, I didn't know the credit union could send convert my funds to Australian dollars before sending the wire. Very disappointing experience.

I have been a member of credit unions all of my life and have had great experiences. This credit…read moreunion has by far exceeded every expectation I have had. The staff members are extremely friendly and go above and beyond to help us every time. Their rates are competitive and fees are minimal (way less than any bank in the area). And the answer to your question is: Yes. Yes you can join without have to be a member of some special club or having to work at some particular business. Membership is open to all who wish to join!

The first farmbank is like a home away from home and the banking environment is nothing but…read moresuperb.talk of the customers service agents they're the best