My experience with this company has need so mixed as to almost be schizophrenic . Over the couple of years have been less than adequate. My experience has gone from being very helpful to accuse me of stealing..For 7 years they have been the provider for my cpap machine. They started off great, but recently, something has been terribly wrong. As a customer I have put up with bad record keeping..somehow, about 8 months ago, no one could figure out which supplies the machine I have, needed. This was the machine they sold me. NoI record of the merchandise I was sent.I was told that the woman who did that, moved and didn't write it down. Hmmm. Another time I took my machine in to have the pressure checked. The woman also checked the computer card and told me that I was having apnea and the settings needed to be changed. She was supposed to call my Dr to get that adjusted. When I checked back to find out what the outcome was, I was told that nothing was wrong with the settings..and they denied that anyone had told me this. There were times when my Dr was slow in responding and I know the slow response was understandable. There are several other ncidents, but I kept on with them until last week I was sent the wrong sizes of nasal pillows. 3 of them.2 mediums and a large..I use a small. I was in town and stopped by to see if that could be remedied. I was told that I had to bring the wrong ones back before they could give me new ones, which sounds reasonable. However, all of these pillows are not to be resold if they had been opened and used. One had, and I told the woman that...her response was that I should be able to understand why they needed the pillows back. I didn't then, and I don't now. I did tell someone that I could bring them in when I came into town the next time. (I live 15 miles away) She repeated herself about how I should understand her position..a I'm tired of trying to deal with this incompetence and bad customer service. read more