ABSOLUTLEY APPAULING ON FOLLOW UP AFTER YOU, VE BOOKED YOUR FLIGHT AND THEY HAVE YOUR MONEY…read more...... 9 telephone calls I had to make before I could get some help.... Never again !!!

First class service from Thomson on this visit. Myself and…read moreAdam Y had spent a couple of weeks deciding where we should go on holiday this August and couldn't come up with any ideas within budget so we wandered around Bolton one day and picked up some brochures from various travel agents. Eventually we resorted back to the internet and just doing any old search with the main search being 'Adult only hotel' - we hate children. We found a 5* hotel within (almost) price budget on the Thomson website, but decided to go in-store to see if they could better it. Of we popped down to the late opening Thomson shop on the Fort shopping park on a Wednesday evening and we were warmly greeted by a young chap who happened to be the manager. He asked us to sit down and explain what we wanted. He searched and unfortunately the price his system was giving him was £250 more than the website. Not to worry he said, he would price match for us and even waiver the admin fee because he could. How nice! However, he was going away in two days so if we wanted it we would need to book with him before Friday to get this deal. We couldn't decide there and then so had a wander around the car park and came to the conclusion that we would only spend the next two days looking on the internet more and only coming back here. So we walked back in and booked it. The young man was very friendly and gave us advise on the resort and travel tips without being patronising as some travel agents can be. I would definitely recommend using Thomson, this one in particular.