I went this morning to get a new bank card, and a gentleman helped me. He handed me a new card with…read morea pamphlet and sent me on my way. Ok, maybe I should have known that I needed to activate this new card, my brain did not catch this. So I went to add this card to make payments on bills and said that the card was invalid. I went back to the bank and I was attended by Centenial. Such a lovely person. I explained that my card did not work. She asked if I activated my card, I said um, no. Uh oh. She hands me the same pamphlet and said to call the number to activate. Then she says, would you like me to call and do that for you? I said yes, that would be great. She called and something did not set right. It would not activate the card. She then got on her computer and force activated it, called that number again to set the pin number, and wow... She is amazing. Thank you Centenial. I am happy I bank with Pioneer.

If you want a GOOD hometown bank, this is it! Super…read morefriendly! I always get the feeling I'm walking into a group of personal friends. They bend over backwards to help. Very trustworthy.

My name is Shafic Ahmed and I am a member of the Otero Federal credit Alamogordo…read more The staff at the Otero Federal Credit Union branch in Alamogordo are extremely helpful and truly go out of their way to assist their members. Their customer service is outstanding. I would personally like to thank Toni Turner and Rose Prewitt for their exceptional service and support throughout my loan process. They took the time to explain everything clearly, guided me through each step, and helped me achieve exactly what I needed. Their patience, professionalism, and genuine effort made the entire experience smooth and stress-free. I am very grateful for the time and care they provided, and I highly recommend Otero Federal Credit Union for their excellent customer service, competitive low interest rates, and commitment to helping their members succeed.

Costumer service is amazing! They solved my problem in 2 days…read more You do not need to talk to an AI. I reached someone in the Alamogordo branch right away. I am going to stay with them although I live in Florida now.

I have used WF for years at different locations and have always been happy with the performance of…read morethe different branches until I moved to Alamogordo, NM. I just walked out of that branch for maybe the fifth time in the last three years, because the tellers are slow and apparently painfully mismanaged. Please do something about it. It's really a shame. People around me in line today voiced the identical concerns.

In the seven years we have been banking at Wells Fargo, Alamogordo, this is what we have…read moreexperienced, with our checking and savings accounts: 1. They lied about having "free checks" when we opened the account. With $30,000 dollars. 2. For the checking account, they have made several deposit errors.....Pay attention....if you deposit at their ATMs, their faulty ATM machines may read the check amounts wrong. 3. Over the last three years, the drive through service window has been closed several times. The sign usually says "due to staffing problems......." Actually, Wells Fargo cannot keep GOOD employees. When you find a competend one....they will not be there long. 4. Go into the Wells Fargo bank, and you will find yourself in a long line. You will see three or more employees BEHIND the counter, but often only one of them is waiting on customers. 5. If you "make an appointment," to get anything important done, you may find yourself waiting 30 minutes or MORE before they have time for you. Scheduling? what's that ! ??? 6. If you use the outdoor, drive through ATM maching, and it makes a mistake....like EATING your deposits, it will take a MINIMUM of ten days for ANYTHING to be done about it. And, you will have to "make an appointment" to come in later and have them fix it. Meanwhile, your deposit is null and void. 7. Wells Fargo, because of fraud and other banking deficiencies, were ordered to sell our Wells Fargo Home Mortgate. Wells Fargo FAILED to cooperate with the new owner of our mortgage, and it took TWO MONTHS to get accurate information regarding our Escrow Accounts. Imagine your Escrow Funds......disappearing! 8. Call Wells Fargo, and you will get an insane run aroungs...."press this number" always gets you another number to press, but NO HUMAN BEING TO HELP YOU. And if you do get a human being on the line.....you guessed it....CLICK....you are on PermaHold, and the next person who picks up will not be who you need. More time on hold, more errors, more frustration. Wells Fargo's attitude???? Too bad, so sad! We don't care, we don't have to! Of course they always apologize for all their errors, but so did the owners of the Titanic. RUN FOR YOUR LIFE. DO NOT BANK AT WELLS FARGO, ALAMOGORDO. You will experience idiocy, ineptitude, and as other complaints here say......JUST A MESS!

I made a substancial wire transfer into the bank on behalf of another company. I called First…read moreNational Bank Alamgordo, NM to confirm, for my peace of mind, that they received the transfer. They told me I was not allowed to know regardless of ME being the one sending the money. This is one of the worse local banks EVER! My Federal bank said that this bank should allow me to know f MY money was accepted at this bank. I will never ever deal with this bank...beware.

Have always had wonderful interactions with all the employees at this bank. The tellers are always…read morepleasant and very helpful, and have often gone above and beyond to help me. And I love their lobby, beautiful and inviting!

Disappointed. I went here to attempt to apply for a loan after speaking to a woman on the phone the…read moreday before, we both agreed I'd be here today but when I arrived at the office they said I was scheduled for the day before. What a shame.. Edit: They called me back same day to ask me to come back at a later time, which was a little inconvenient but I'm glad they called back.

I started banking with this bank in 2010 at that time up until recently they were very respectful…read moreand courteous and would do anything possible to resolve any issue I had! Then the last time I needed help to get money out of an 11,800 balance and wasn't able to I called member services and asked to speak with management and from the minute this incompetent lady got on the phone with me she was rude And not knowledgeable enough to be managing a lemonade stand on the corner much less a place you would trust your money with! This started 5 days ago and still have yet to resolve my issue so i asked to close the account so I can go elsewhere but they won't release the $12,000 I have in there! YOU CANNOT TRUST THIS BANK WITH YOUR MONEY! GO SOMEWHERE ELSE IF U WANT TO KEEP YOUR MONEY! I feel they are deliberately and maliciously keeping my money from me!!!