The five stars is for Latisha and Christin not Woodforest National Bank. Started off very…read morefrustrated with Woodforest National Bank. I almost couldn't finalize the purchase of my new home. I reached out to Latisha Dinkel who was very kind and helpful. After several phone calls, always went to an automated call center and they are not helpful at all. Somehow I finally got a a human, Christina Page. Well Christina was my savior, she was able to help me fund and finalize the purchase of my new home. Thank you again to you both!!

They give EVERYTHING for free. AMAZING very nice people. The lady that worked with me was so…read morepatient. I wish I knew about this place a long time ago.

Madyson was so helpful, upbeat, and kind! In and out in NO time! Very clean establishment with nice…read morerestrooms!

From the owner: Banking. Investments. Insurance…read more Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, you'll get the kind of customer service Frost has been known for since we first started serving this great state six generations ago. You'll also be able to take advantage of our time-tested, disciplined approach to helping you make the right financial decisions for your money.

Would give zero stars if I could. Dec 1, deposited a check from progressive Insurance from auto…read moreaccident. (My car was totaled) was told check would be available Dec 5. Online e shows check will be available Dec 12. I am currently renting a car to get to work. I dont have funds to rent a car for 11 days and shouldn't have to. No one answer phones. No one replies to emails. Hate this bank and will he transferring once this is wrapped up. Most people dont have the means to wait for 11 days. Ths8 is 2025 and there is no way it takes that long to release a check to get funds.

They NEVER answer the phone! Don't bank with them if you'd like to speak with anyone at a branch…read more You'll be directed to call the 800 number and you can't get the answers you need or want.

I am not crazy about the PNC takeover of BBVA, but I must say that on Tuesday 10/12/2021, the first…read moreofficial day of PNC, the staff of the Conroe branch on West Davis was stellar. Mayliene persevered in trying to solve the debit card printing machine. Had other issues as well, with Kimberly and Rochelle trouble-shooting other account issues I had. Other staff member standouts are Morgan, Adan, Anna and a couple of other names who escape me at the moment. I especially have had the pleasure of dealing with Rochelle during the few years she's been at this. She is professional, courteous and efficient in her approach to top-notch customer service. She helped me set up BBVA ap a few years ago which made my banking experiences much easier. Her service on Tuesday was no exception as she was brilliantly multi-tasking several customers all at once as well as assisting other staff in trouble shooting equipment malfunction issues. Kudos to the staff at this branch!

BBVA compass bank is a joke. This banks customer service is terrible. They have way to few…read moreemployees, and they are always unfriendly. The banks hours have been cut back, so they are rarely there. The telephone service takes hours to get through. If you get to them at all. In short don't bank here. Go someplace where they give a shit about their customers.

Easy opening accts. And transferring funds. Was glad to know we had a brick & Morter Capital One…read morebrN h close to us. And also a Cap one Cafe to try out!

Teller Clarianne was such a bitch. Bad customer service and was very rude the moment we came up to…read morethe line. Really sad to see the branch close but happy to see her go and out of a job!

One of the worse banks of America by far Rude costumer service that one lady is just to busy to…read moredo her job and attitude This should be a no

Fast, efficient service--I was in and out in under 10 minutes. The staff were friendly, and the…read morelocation is super convenient.

I have used this bank for 30 years. (It used to be first educators). They have started charging…read moremonthly maintenance fees. I kept a high balance in my account and they changed the type of account without my consent. But they are charging a monthly fee no matter what your balance. I shut my accounts down and am very disappointed with the newer policies. The employees are nice though. Only reason I gave two stars

I don't think I can even fit how many things are wrong with Smart financial into this review. First…read moreoff they do not update their debit cards to reflect recent changes in technology. They had the same outdated and fragile card for the past ten years. They only recently in the last four days rolled out a new card that is made out of the same garbage plastic material. In addition to this, all the features were not available when it launched you couldn't use the contactless payment for the first 24-48 hours it went live. They also decline payments due to fraudulent activity without notifying you, and it seems to be random. Tried to get gas and they declined it with no call. It declined three times in a day and then they call asking if someone else is making charges on my card five minutes from my house. They also are only open till 2:00 p.m. on Saturday and Wednesday. How on Earth is that ok? What happens if you get out of class and go try to get gas and it declines. You are stranded there because they all already left and can't do anything. Also you better put your debit card in a titanium case, because if it even bends ever so slightly at all, you will chip issues and swipe issues until you can get a new one. I would not recommend this bank to anyone. It is so bad that the only positive reviews are from people who work there or are friends with people who work there. No one and I mean no one who I've spoken to who is an actual patron of the bank has ever said anything good about this bank. Please never EVER bank here under any circumstances.