Jeff the business banker was just absolutely lovely to us. Gave us SO much information, allowed us…read moreto use his PC to access the gov business portal, and when the ultimate decision to close the account came- did so with grace and speed. He's a top notch banker and excellent in customer service. If every banker was like Jeff, life would be so much easier.

The manager here tried to sell us crap we didnt need. We signed up for an account here. She was the…read moreonly banker working and refused to listen to us when we asked her to check the box 'opt out' for some of the fees. I cant go into detail about this, but it's required by law to provide costomers an 'opt out' option, which they have. However, you need to be very forceful with these people since they use their "Im not from america and cant speak english too well' act. TO make things worse, Columbus is going through a huge problem with fraud, and thier ATM usually has a skimmer on it. (a skimmer is a person who gets people's credit/debit information by rigging an atm with a device. These are hard to figure out...RULE OF THUMB.....if you can wiggle the part that you put your card into, DONT USE IT!! Fraud people have a new way of stealing your account info and this atm gets alot of action from criminals useing this technique. If you wiggle it, and it moves or feels loose then dont use it. This divice fits inside an atm slot and it's not visiable to the normal eye; its made to be that way. SO if it wiggles or feels lose dont use it.

This has some of nicest staff of any Chase branch. They always offer you a bottle of water when…read morewalking in.

Customer service. Waiting around to be acknowledged. Made to feel like we were interrupting them.read more

US Bank found my online banking info. on the dark web and immediately froze all of my accounts…read more (unfortunately, they forgot to inform me) Anyway, I had to set up an appointment to close and reopen all of my accounts. I made the appointment with Bridget Mustain and she was SO helpful! I had 5 accounts and it was time consuming, but Bridget took her time to help me through the process and to answer all of my questions. She was so patient and professional - I really enjoyed having her help me. At the end of it all, she got up, came over to me and gave me a hug! Customer service like this is very difficult to come by these days - US Bank better hang on to her, she's a keeper!

I CALLED this branch after being directed to do so from the 1-800 customer service number couldn't…read morehelp me with my inquiry. I needed assistance with a question regarding my State Farm Visa card that transitioned to U.S Bank this year. I spoke with Kevin & he was very friendly and professional. Although he didn't know the answer immediately (I had a complex question and the State Farm cards just transitioned to U.S Bank so I didn't expect an immediate answer) However Kevin followed up with me the next business day with the answer to my question. Very fast prompt service. Highly recommend. Thank you again Kevin!!

I'm not the biggest fan of this branch only because I feel I get attitude from the tellers…read moreeverytime I come to make a deposit. I know their jobs might not be the best by how one of them actually talked to me about it one day but please keep it to yourself. In addition I wish this branch would stop selecting me as a participant for PNC bank phone survey's.If I really wanted I would do all my banking online through my phone instead of dealing with a real person.With that said, I do not think teller's should be pushing customers to only use the phone option for deposits. I know it's a nice feature we now have with technology, but if you are right next to a PNC and feel like depositing a check you should be treated with the equal amount of respect for coming in and giving them service. I just think this branch needs to think more about how they treat their banking customers. I know all their options for checking, saving and everything is great but they could really use a lesson on how to talk to customers fairly.

I have been through my fair share of banks. Only because of moving. I lost my love of big banks…read moreafter dealing with Chase. Service was not bad, just not personal. I think if you are in the business of handling someone's money, personal would be a good thing. I looked for a local bank after leaving Chase. There are a few good credit unions in the area so the decision was not easy. Honestly, the $100 bonus is what drew me to CS Bank. Also, having a bank that is open seven days a week turned out to be more useful than I thought. Staff is usually friendly at any of the branches. Again, personal attention. They are also very helpful. When I started a new job, I was paid in handwritten checks. I did not know there would be a hold on my first check because of the large amount and it being the first one I was depositing. The teller told me about the hold, but if I got it cashed, I could deposit it without a hold. I lost six dollars cashing it at the issuing bank, but did not have to wait out a four-day hold. They are a little light in services and account types, but I did not need any special accounts. Having a free coin counting machine is nice as well so you do not have to pay a fee at a Coinstar machine. If you are considering a bank, give CS Bank a look.

From the owner: We are a locally owned community bank serving the Columbus area since 2005…read more We offer a variety of accounts that are sure to meet your needs such as free checking accounts, interest bearing checking accounts, free small business accounts, certificates of deposit, savings and money market accounts. We also offer lending options such as mortgages, home equity loans and commercial loans.

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!

The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

Outstanding service, and hospitality at this Chase location!…read more Sincerest thanks to branch manager, Cathy, and private client banker, Stephen for taking outstanding care of us. They were extremely attentive to our needs and even took time to call us to follow-up and ensure all our needs were met + our questions were answered. We greatly appreciate your professionalism and help. We highly recommend swinging by this Chase branch for any banking needs!

Used this location for 14+ years and had a good relationship with the staff. I appreciated the…read moredrive through banking with the pandemic currently happening. It has now closed and moved locations to Sawmill. I stopped at that location today for the first time. While it is pretty inside, I would prefer to not have to go in right now. I didn't see any of the staff I am used to and being an introvert there was way too much interaction for my preferences. I will be finding a location that still has a drive through.

This place is so great for extended hours! They are open 10-8 on weekdays and even have some…read moreweekend hours. So nice to be able to do all your banking while you are at the grocery store.

This Fifth Third is located inside the Kroger's at Graceland. Nothing stands out in particular,…read moreexcept the fact that they have extended hours. I've had to drive out there a couple times to take care of business. It's a full service branch + ATM, so no problems if you need to take care of something special at an odd hour.

Called the day before inquiring about moving accounts from Chase over to Fifth Third and opening a…read moresafety deposit box. Made an appointment for today at 10:30am. When I arrived the lady we were supposed to see said we can't put coins in safety deposit box. So we left; then she comes running out saying we can. Would you move $250k in accounts over to someone who doesn't have a clue? I don't think so. IMHO some retraining is needed at this branch.

Last week I had to place a block on our main checking account due to fraudulent activity on the…read moreaccount. I received inconsistent and incorrect information from many people at the bank, and many mistakes were made: I had an outstanding check and I was told by person #1 that the account could be unblocked and re-blocked to allow it to clear. Wrong! According to person #2, that cannot happen! So my outstanding check bounced and I got charged! Then, we found out that a single user account had been opened to replace our joint account so both of us had to actually go in to fix that. Now, almost 2 weeks later, I called to ask when we might expect our new checks and person #1 tells me they were never ordered! Of course, I had previously emailed person #2 about this but person #2 never replied to my email. This is enough for now so I will conclude by saying I am super disappointed and really surprised by the poor quality of the service received.

The customer experience here was outstanding! I just completed my 11th move and new bank process,…read moreand Park and McKinsey especially were exceptional. They helped me open a new account, get a cashier's check, and install the App with proper settings. McKinsey went out of her way to help me through what could have been a stressful personal situation as well. And finally the location, parking, and facility was very nice!

Been going here for years. It has it's pros and cons. Most of the people in the lobby are helpful.read more