This is my second experience with First Impression Ironworks. They are an outstanding design company and their steel products not only make us feel secure, they are decorative and attractive. 'Elon' did a great job on the installation; he was professional and cleaned up the area. I highly recommend First Impression Ironworks. There are cheaper steel screen doors, but none as strong, yet attractive as those by First Impression. Harry and Rosalie Doolittle Surprise, AZ read more

I would have loved to do business with this company, but their First Impression was just terrible. Get it? It's their name, and it sucked. Whatever. I sent a message on Yelp to get someone out to see the project and submit a bid, but what I got in return was a long winded template response giving me a list of options instead of actually trying to set something up. When I responded saying I didn't follow, and provided my phone number, I received another long winded template response. Hired someone who bothered to ask my address and show up, rather than hit copy and paste. read more

Ordered front security door. Was months with no contact or update. Over 3 months & I finally called to find out that the door was long done but they lost the paperwork for installation because someone quit & didn't pass the files on. Then they installed it leaving gaping holes and crappy fitting. Contacted installer back & sent pictures with no follow through. Recontacted customer service and requested a better installer. So they sent someone who did NOTHING to fix it yet put it in system as resolved. So now today they scheduled someone to come but would not even give me an installation window & said they would call when in their way. So again, my whole Saturday is wasted waiting for them, not knowing what time they're coming. I am so infuriated. I want to bury this company. read more

After having some issues with the installation we are extremely happy with our gate. The first attempt the hinges didn't line up, so the door was taken back to get fixed. 13 days later it was installed, but they forgot the bottom piece. They reviewed our quote design and realized they forgot the bottom piece. Now the gate is exactly how my wife and I envisioned. Excellent quality and follow up. I am referring this company to my neighbors. Thanks First Impression! read more

First Impression Ironworks - Inside the courtyard. - Fences & Gates Near Me - Litchfield Park, Arizona

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We LOVE our security door! Especially in these times, it gives us an extra layer of security. Not to mention, it's much easier to answer the door with 3 dogs who now can't immediately run outside. Highly recommend - the service was professional throughout and we got exactly what we wanted! read more

Customer service sucks, they could care Less about the installation. Read the small print or you will be screwed.

Poor quality and terrible warranty. We spent over $8K for 2 doors and a gate and they looked beautiful for the first 2 years. They are now 2.5 years old and there are rust spots. One door that is rarely used has a hole where the powered coating has peeled off. It is clearly from poor workmanship (they custom made the door) and they want $1200 to fix it. The tell you the warranty is lifetime but what they don't tell you is that is only on certain parts. The majority of the door/gate is actually only a 2 year warranty. For the price we spent, it should last longer than two years. I have life time warranty on power coating for patio furniture from another company made locally and it has never rusted or had issues. Way better quality. I tried to work with First Impression customer service but they a very slow to respond and refuse to accept or acknowledge that their work was crappy. Nothing we need fixed is covered by their limited warranty. I've seen better quality from doors and gates from home depot or Lowes. This is not worth the cost! read more

First Impression Ironworks - Fences & Gates Near Me - Litchfield Park, Arizona

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We had a basic iron security door purchased and installed within about 3.5 weeks from purchase. I was not happy with the initial installation. There were holes in the seal in multiple places. The closer restricted the door from actually opening which prevented us from being able to enter our home with our stroller. The solution to this problem suggested by installer was to disable the closer. I presented all of these issues to the installer who came initially and he had no solutions. So I subsequently called customer service and initially they were going to send same installer but I explained I knew he did not have any solutions as I discussed all of these issues with him. Therefore, I requested someone different. They sent Adam who came about 2 weeks later. He was worth the wait. He fixed ALL of the issues we were having. The closer bracket was installed in a more optimal position, the door closes seamlessly, the seal is fixed. I was very impressed with his professionalism and his work. In the end, I am 100% satisfied but it took vigilance and extra effort on my part to reach this satisfaction. The company did deliver in the end. read more

Our entry gate was fabricated sooner than we expected and looks fantastic! Ricky, our installer, was great. He was quick, neat, and very friendly, This is the second home that we used First Impression and we continue to be very satisfied, The product and service is well worth the price. Brad and Bonnie P. read more

I have had various issues with their product and installation. Every fix requires additional money. Nothing that breaks or sags is covered by warranty. read more

Great service and fair priced. If the 3 places we contacted for a quote, they were the most interested in earning our business. Salesman, Mike Cordes, was thorough in explaining the details and Richard, who installed our door, was courteous, friendly , and very efficient. We could not be happier. read more

First time ever ordering this extravagant type door. The complete package from first call to installation was seemless. The metal doors are beautiful and the company was a pleasure to work with read more

I wish we had read more of the reviews before we purchased the door and windows. I have never had such poor customer service that this company provides, if any. The installation is awful and they are not in any hurry to return any calls. For the price you pay for this door the customer should be very very happy. We waited a long time for installation, when the call came we then proceeded to arrange for some tile work after the door installation. The wall was to be tiled after the door came, we arranged for install but then First Impression Ironworks cancelled the install date for a week, It was too late to cancel the tile work so it went on wall before door. To make short story, First Impression Ironworks charged us addition money to change trim. Now even to get this far into installation I have had to contact our sales rep 3 times before I got a phone call from the company. Right now door and windows have been in for a couple weeks and still no trim around doors inside and out and still dont know anything. They need some new people who know how important customer service is. We are very disappointed with everything. This review is for Sun city West, Arizona location. read more

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This was our 2nd purchase from First Impressions, with a total now of 3 doors and one gate. The quality of these doors is amazing and the reason why we wanted to purchase another one. Although we had issues with our first order, we made sure that our previous installer, Jacob, was still with the company. He was the one who saved the day and made sure all problems were addressed last time so we felt confident we would be well taken care of. Our salesman was great, but basically all he had to do was measure since we knew exactly what we wanted. The door arrived in perfect condition and even came with John Garrison, Director of Operations, who assisted Jacob with the installation. What a wonderful man and great team they make !!! You can tell there is a lot of mutual respect between them and a great working relationship !!! Everything was perfect and we are so happy with our new door. How nice it is to be able to open the door and enjoy the fresh air!! read more

Yesterday received a call from a Ralph. He stated my door was still under warranty. He kept trying to tell me their was a screw to fix the loose key thing. I looked everywhere he said sand there is no screw to tighten it up. I don't know if he put me on the schedule to have someone come out or not. Next thing I knew he wasn't on the line. You can send me an email at sallen22@cox.net. But something needs to be done and I mean now before it falls off and I can't lock the door. Sandra Allen 7408 W Sells Dr Phoenix, Az 85033 6023901240 read more

We love our courtyard gate and we get many compliments! It fits great, gives us more privacy and looks great. We're so glad we got it!

We went looking for a security screen door. Went to their web site to get direction of the closest show room. Of course the show room was closed permanently on our side of town and they hadn't updated their website. That's where they lost a star. I guess they should get on their IT department to update their website. So not being happy with driving around for no reason, we decide to drive out to the Scottsdale show room. Only reason was my brother had a good experience with them. If it wasn't for that they probably would have lost a customer, just from the website not being updated. Once we got to the show room our experience started getting better. They took the time to answer all our questions, we never felt rushed. We decided on a couple different styles. We had the price out the door before we left for each of the styles. Only down fall was I had to buy two, since we have a double door. We set an appointment for the other sales person to come out to get our final decision and take the required measurements. He was very helpful. No pressure was felt, he even talked us out of an option that we were looking at and I'm glad he did. They told us 3-4 weeks for install. I believe it was 2 weeks and we had it install. The install went smooth with no complaints. If I ever need another security door. I wouldn't hesitate going to them. If they would have had the website updated. They probably would have had 5 stars. read more

First Impression Ironworks - Front door - Fences & Gates Near Me - Litchfield Park, Arizona

Just had our door installed. We are super happy with the results! The buying process was great. Our sales consultant came over and spent almost 2 hours with my wife going over ALL the details and answering all her questions. We looked at several companies and ended up going with FISD due to how awesome the sales consultant was and the quality of their product over other companies, for roughly the same cost! Almost all of these doors are handmade, to order, and customized to fit your exact opening. The industry standard for the door to be installed is roughly 4-6 weeks after purchasing. The only (minor) ding I have against this company is the scheduling. About 3 weeks out we received a call letting us know it would be towards the end of the week. We weren't given a specific day or time to go on. When we inquired if we could get a specific install time and day, the lady had an attitude and was a bit harsh about it. I understand there are a lot of doors to get installed, but when you're paying well over $1000+ for a door, you expect a little better service on this end. I need to take off of work at least 2 weeks in advance to be home for the install and it's a simple consideration to provide a little less vague of an install date. I ended up being forced to take 3 days in a row just to cover the range of dates provided. About a week out we were provided a specific day to install, but no time. Again lady was a little rude about it but we got a 4 hour window after some prodding. We weren't asking the world, just for specific day/time so we can plan accordingly, which shouldn't be an issue considering the price of the product being purchased. The day of, tech called and notified we were first door of the day, 8am sharp he was here as he promised. Had door installed in just over an hour. He took his time to go through the maintenance of the hinges and lock assembly and cleaning of the screen. He cleaned up and was on his way. Tech was superb! We absolutely love our new door! FISD deserves the full 5 stars, won't dock a star over a single lady who probably didn't have her cup of coffee for the day. Check out our new door in the photo gallery! read more

First Impression Ironworks - Excellent install, tech was quick and efficient, and cleaned up completely. Love the door looks great! - Fences & Gates Near Me - Litchfield Park, Arizona

Just had our security door installed today. The quality of the door is well worth the price. I love the design! Ricky did a great job on the install; he was professional and cleaned up after the installation. I would recommend First Impression Ironworks to my friends, neighbors and family. read more

This company is undoubtedly one of the worse I've ever had the displeasure of contracting with. One star is too good for them. I have been in an almost 6 month ordeal. They cancelled the first install date because my gate wasn't finished, the 2nd install date was cancelled because the 3rd party installer ( yes 3rd party installer ) they use was not informed the gate would require a minimum of 2 people to physically move, the 3rd install date was scrubbed because the contracted install location had no studs to secure the huge gate to and then the 4th install date was when they found out the gate was made to big for the install location. When you call the number on the contract you will be very lucky to have any extension answer other than sales. They also included a electric strike for my gate that is only rated for interior use, but the gate is 100% outside. I was called yesterday and was offered a $400 discount in exchange for removing the electric strike that my salesman said cost me $450. On top of that I was told that if I didn't take that offer they would charge me a 15% restocking fee and if I took them to small claims court they would definitely win. Very professional company I am dealing with. I have already filed a complaint with the Registrar of Contractors and will take them to court if the gate is not fixed and installed correctly or 100% of my money is refunded. Be very careful with this company they talk a GREAT game but you better hope you got what you ordered if not who knows what to expect in your conclusion. This review is obviously my opinion based on the service I received. Update on January 22nd, I had my meeting and inspection with the ROC and a representative of First Impressions. The outcome per their representative with the ROC present was they would give me 100% of my deposit back and fix the damage to my stucco. I was assured by the representative that I would have my refund credited to my card that day and a receipt would be in my email also that same day. The representative even asked me and I quote " As a sign of good faith and professional courtesy would I delete my social media posts, and I said NO, what you do now doesn't change what has happened. Well as was expected I have no credit to my account and no receipt. I again repeat my warnings as it relates to this company, regardless of which office you use, because everything ultimately comes from the main office in Gilbert. I will update again with the next episode. read more

I had 3 companies out to quote our security door. First Impressions was by far the most knowledgeable and had the highest quality door. I visited their showroom to see the quality 1st hand before purchasing. After getting the door installed multiple neighbors were impressed and wanted their information. They were the middle cost company and by far the highest quality. If you want your door or iron work to have class... hire them. We are extremely pleased and would have them do other iron work in the future. read more

We had an estimate from First Impressions that was right in our budget for a steel screen security door. The initial sales went great and we picked a design. When it arrived we were impressed how well it was done. I'm definitely calling again when we get one for the back door. Easily five stars. The whole process was fantastic. Richard or Ricky did a fantastic job putting it up by himself. Not a mark on it and he gave instructions how to maintain it. One of the top five best companies we've had work done with. Highly recommend. read more

Ok, I had this review at 1 star as I stated earlier. After 3 weeks this company finally sent someone to my house. His name is Jacob and is a credit to this company or any other for that matter. Professional, courteous and prompt. He fixed all that was left undone by the previous tech. So....based on this person and this person alone: I'm upgrading to a 3 star. Well done Jacob...I hope they know who they have working for them. read more

Paid the big price for a poor quality paint. Door was not powder coated, only 2 years warranty on paint, beware!

Our house has a nice entry space that is covered before you enter through the front door. We wanted to have a screen door placed on the front opening so that we could leave the front door open and still have security and safety. First Impressions was listed in a home mailer we received. Chris came out and showed us door options and went over the entire process of how the door is built and installed. We were hesitant about which color we wanted until we decided on the color for the house. Chris came out another time to go over colors with us after we decided on the house color. Next the framer came out, removed our old gate and welded a frame for the new gate. An independent contractor was sent out to install the finished product. Sadly the gate was welded backwards and did not fit. First Impressions rebuilt the frame and screen vs altering the original frame. The install was smooth though. The independent contractor ensured no gaps and that the gate fit properly so it can be used as a screen door as well. One thing I noticed that was not the independent contractors issue is that at the top left where the gate closes the door is not flush. That however is not due to installation. Overall we are pleased with the door. I was not thrilled with the customer service when I called to discuss the improper fit of the door due to them incorrectly making it and also the top of the door not being flush. The sales rep Chris and the independent installer were wonderful to work with. read more

I Have two security doors at my home manufactured by this company and they are great. I decided to have a gate made for my front porch that matched the doors and had it made. Everything went great and the gate was installed on time. About a month later the gate started to sag. After calling customer service the repairs were made and everything was back to normal. A couple of months later the sag returned. Upon calling customer service I was told that this can happen due to the construction of the decorative posts that the gate is attached to and they would not make any additional repairs unless I hire a mason to reinforce the post at an expense above the cost of the gate. Had they informed me of this problem at the time of the sale I would not have ordered the gate. Now I have this great gate that sags and will not close. read more

This company's customer service has gone so far in the tank since 2010, when I purchased my first 3 doors from them. Just ordered another one several months ago for a new home in NW Valley. Moving forward to current, had to contact 1st Impression again for several things not working with the door. They had to initially schedule me 2+ weeks out, as " they are short of technicians." Ok, so I wait. Got a call the day before this scheduled appt, to tell me that the tech assigned to me, won't be coming as " family emergency," they would need tore- schedule me for another time, again 2 weeks out. So, here we go again.....Wait for my turn again, and guess what?!! Got another call, and same excuse from 1st Impression staff. "Family emergency, won't be coming." Get the scoop! I sure would NOT recommend you waste your time ordering from this company, as their customer service is dreadfully slow, and they could care less about customer service. All they are interested in, is taking orders, getting your money, and to heck with timely repairs, should you need a technician. Too, I found several of their inside staff quite RUDE to work with, and very unprofessional. I went as far as requesting to speak with the Owner of company (Tim), and Melissa (the Scheduler) would only tell me that I could speak with one of the two managers. This company will NEVER get one more penny EVER from me. There are other reputable, like companies, should I ever need an additional security door, I will take my hard earned dollars and spend them elsewhere! read more

I have purchased my door and had the measurements done but the installer hasn't called. We called Tuesday 10/3 was told someone will be calling us by the end of the next day. We didn't get call so we decided to call again on Thursday 10/5 left a message and have never heard back since. Then when I was checking my email I had an email from the installer delivered Thursday evening stating he had tried calling multiple times. Neither of our numbers have had a call or message left from someone trying to get ahead of of us. Very dissatisfied with service especially with the cost of the door, wouldn't recommend to anyone. read more

Do not use this company! The quality of the door they made for me is not worth the price at all. Dealing with them has been a nightmare. The sales people are great, but then the circus begins. The subcontractors they hired to install the door were sent to the wrong address on the day of installation. Then they showed up without the proper tools and had to use mine. Once done, I pointed out all of the issues I could see that needed to be fixed. They said they would get back to me. The only person I heard from was the guy who wanted to collect my final payment. When I said I would pay when the door is fixed they put a pre-lien on my house for the full amount of the door and I have already paid half. This was 5 weeks ago and they have been back 3 or 4 times to fix all of the problems, and they still are not fixed. Where do I begin? Two knobs were dented and scratched, the door, which cost me around $8,000, is bowed at the top and does not sit flush with the frame or the inner glass. The leading edge of the door was hitting the frame when I closed the door (how did the install crew think that was acceptable?), I can see light between the door and frame, the screen didn't fit so they took it back and never returned it, I can see the red shims between the sidelights and frame, and there is a pile of extra metal sitting on the side of the door. I understand there might be an issue or two, but this is ridiculous for the amount money they are charging. Each time they come out they don't have the right tools or they need to take pictures and call the office and they will get back to me, which only happens sometimes. Two of their employees have told me that they believe the company is growing too fast and the customer service is suffering. The last service manager who tried to fix some of the issues with his spray paint and nail file told me that since it's handmade it will have flaws, but I think that's just a good excuse to produce poor quality products and get away with it. My appointment today with another service manager just got rescheduled for two weeks from now. They are in no rush to make things right. I have lost my patience and I'm filing a complaint with the Registrar of Contractors. read more

I ordered a custom security door and paid for it in advance. Mistake. The door was installed in a few weeks but it was warped, and the installers were unprofessional. They did a messy job, and after 4 hours they gave up and left it unfinished. After several weeks of complaining, they took the door back to try to fix it. I've been through several customer service people, and Its now months later, I still have no door and they can't seem to return my calls. I might have to use a legal professional or call Live on Your Side just to finish a simple purchase. I hope not, I just want the door I paid for. read more

After visiting the Maricopa County Home and Garden Show, we decided to order double entry security doors for our front entry. They sent a salesman to the house and we wrote a contract on 1-23-2018. The doors were scheduled for installation on Tuesday 2-13-2018. Upon installation, the installer realized the doors were made wrong and had to be taken back to the factory. On Saturday 2-17-2018, they called to reschedule the re-installation for 3-12-2018. After the reinstallation was completed, we realized that the doors were painted 2 different colors. On 3-13-2018, we called Customer Service and emailed pictures of the door colors. As of today, 3-26-2018, we still have not heard a response from Customer Service. If you are considering purchasing security doors from this company, expect long delays and poor quality assurance. read more

Quality of work is great. Nice heavy door. The frame did not fit although the measurements were correct. Alternative ideas were presented, such as glueing the sash on. Unacceptable for an 1800.00 door. Installers are great, but lacked tools to fix the problem. My husband welds so was able to rectify problem. Customer service GREATLY LACKING when it comes time to schedule appt for installation. First, we waited a month for install to be called 2 days before because "we don't work weekends anymore" YOU can't honor the appts that you had made previously? An adjustment needed to be made to the door and 3 representatives failed to note cell phone numbers and gate codes onto our profile which required multiple attempts to return to fix a small issue. After almost 3 months.... TODAY I finally get to use the door without bugs crawling in underneath it! read more

After I gave bad review 3 months ago this company changed its attitude in a very good one. They fixed my door lock on time and the menager was so professional with me overall superproffesional from top to the bottom. The technician was so courteous .Very good job! I recomand anyone to try this company for promtitude and quality. read more

What a fabulous experience. Kevin came and gave me a quote, no pressure, just a great salesman. When I finally de died to move forward, he came back, at my request so that I could check once more if I made the correct choice. Today, Richard came out, called first with time frame and then right before arriving g, just as I had requested. He was detail oriented, took his time and did a wonderful install. Needless to say, the opening wasn't even and it took time and patience and he did it to perfection. Great experience and I would highly recommend Kevin and Richard who represent First Impression ironworks. read more

I've had other installers with first impression ironworks and have been satisfied but Thurman Yazzie was exceptional. His is genuinely concern in making his customers happy, his workmanship is meticulous, and his professionalism shines. He is an asset to your company. read more

I ordered and had a security door installed today by Thurman. He did an excellent job and a little extra. Love the door. He explained everything to me and cleaned up whatever was left from the job. I would recommend them to anyone. read more

We have used First Impressions twice in the past. Quality doors and impressive service. Never again after today. they were sold to some other company. Ralph in customer service was condescending and disgusting. The doors are poor welding. We bought over 10k of doors. The whole experience is disappointing and their service is disgusting. Shop before you sign. read more

Our Iron Security Door and courtyard gate was just installed by First Impression, we are elated, just love the end result, much quality & beautiful curb appeal!! Our sales consultant Tracy McSwain was very professional, walked us through the process, and thoroughly explained all details. Order delivered & installed as promised. The installer Mike was excellent. Very proficient in his installation, cleaned up, timely, and very helpful........did a GREAT job!! Overall we are VERY pleased with First Impression, would definitely recommend, and use again!! Already gave recommendation to our neighbor!! Just cannot say enough about this experience, in a MOST positive way!! read more

I thought this was a reputable company, as they advertise being the longest running security gate company in Arizona. I wish I would've done more research. The problems started initially when I was told it would be 2 weeks from purchase date to install. It ended up being 6 weeks. I've had my doors now for about 27 days and already have problems. The anchor on the French door is stuck in an "out" position leaving my security doors stuck open and 100% not secure. I spent over $1,600 for security doors and could not be more disappointed. When I called to have the problem fixed, they told me they'll have someone come out in 3 weeks. When I said my security was at risk, the Customer Care agent named Jennifer could not have cared less. She told me to go spend more money on silicone spray to fix the problem and that I should already know the solution because I should have read the owner's manual. I never received a manual. Regardless, I was hoping this would fix the solution so I bought the spray and applied it. Of course, this didn't fix anything. I called back about six times and nobody answered. I've left messages with both their main inbox as well as Jennifer's manager Samantha, but nobody seems to care. Do not use this company. read more

We had a great experience with First Impressions from start to finish. Our salesperson, Tracy McSwain was very helpful and knowledgeable, so easy to work with! The installation was on time and well done. Ours is a new house and we needed some adjustments after about 6 months, with some settling in the new property. Jennifer and Michelle in customer service were very nice and helpful. A service call was set up quickly, and the person who came out was great. Had us taken care of very quickly. We've had several new neighbors ask where we got the gate & door, and we were very happy to refer them. read more