Really phenomenal work! This is the first US Bank I have…read moreever banked at, and I am blown away by the customer service. Christie, in particular, has helped me out in ways that exceed my expectations for customer service, offering to fax documents that I needed to show proof of processing with certain billing companies and such. All of the tellers and employees are friendly, personable, and professional. There is a sense of community at this US Bank, and I appreciate that. I have a feeling I will continue banking with US Bank for a very long time. Thank you for the assistance; Five stars for quality service!

I did research before choosing my bank in Laramie, and I can definitely recommend US Bank, and…read moretheir service, quality, and CUSTOMER Service!

Thanks to Lisa and Drew for preventing my mom from falling prey to fraudsters! We appreciate their…read morediligence in keeping her finances safe. Their personal service and customer care are exceptional!

Every time I have visited they have been very friendly and helpful about all banking related…read moreactivities. I use the online banking without problem. As far as banking and banking services A+

Western States Bank is the best banking experience I've ever had! The staff is super friendly and…read morehelpful and they always seem to be enjoying what they do. I highly recommend banking here!

From the owner: Personal deposits, consumer loans, mortgage loans, personal credit cards, personal online banking,…read morehealth savings account, business deposits, business loans, business services, merchant services, remote deposit, business bill pay, financial planning, investments, trust services.

This bank sucks so bad I deposited a check and they are keeping it for 2 weeks even after it's…read morecleared my other account . Their customer service sucks so bad they are completely useless bank. So many problems and they are super nosey anyways if I could leave a negative 100 stars I would . Why the fuck hold my money you douchebag dick heads ??? You can't make shit right. Wells Fargo continues to suck ! Take your banking needs to a credit union steer clear from this bank ! They don't even have a drive through window and change their rules when it suits them.. fuck this bank and their holds on accounts ! Don't do business with Wells Fargo Laramie Wyoming

I've just recently established my account at Wells Fargo here in Laramie. I need a bank that will…read morefacilitate my international concerns, especially with connections I have in China. This Wells Fargo deals in foreign currency transactions and the staff is very knowledgable and helpful, unlike other institutions here in town who get downright rude when I bring up international transactions. I'm grateful to the friend who suggested I try Wells Fargo.

They have always been there for my financial needs for more than. 30 years. For example, when I…read morefirst moved here I needed a car loan and, even though I had not moved to town or started my job at the university, they graciously worked with me to get me the loan that I needed at a fair rate. Since then, they have consistently come through for me.

Loan processes appear to be a mess. On numerous car loans they failed to notify the courthouse to…read morerelease the lien, which then doesn't become apparent for months or even years after when you go to sell the vehicle. On other loans, they have not set up the payment schedule correctly. For example, on one loan they were supposed to start payments in July, and for some reason, recorded the payment starting the following November. When I tried to pay the loan and get it corrected, they repeatedly made the same mistake or didn't correct it, resulting in the following month no payment being made. If I had not gone in and requested the payment be done it would not have happened (of course they would have been more than willing to charge the interest). In another instance, they did not set up the transfer of funds from a different institution correctly. Despite repeated attempts, going into the bank to resolve the issue they still did not resolve it. Each time I filled out new forms to ensure the funds were deposited from where my pay was deposited to pay the loan and yet they still didn't make the transfer. Each time I went in to point out this is not happened, they had no explanation of why things had gone wrong and said it shouldn't have occurred. After four consecutive months of this happening, I eventually just paid the loan off then and there because they could not solve the problem. In another case as a cosigner on a loan for my stepdaughter, they offered to allow missing a payment, which they do regularly at Christmas and during the summer, allowing people to miss a payment and use the funds for something else like a vacation. She took them up on this offer, and skipped a Christmas payment, , but unfortunately, they did not restart the loan payments after the skipped one. Then when the next payment was not processed, although she had the money in her account to pay it, they filed it as a missed payment. After this was corrected, with phone calls, and a visit to the bank, they then did it again next month and the month after, of course, each of these "missed payments" they then reported to the credit bureau. They did finally fix the mistake and notified the credit bureau of the correction. Still, this should not happen. In each case they apologized, but apologies only go so far if you don't correct the problem. I no longer get loans at this institution because more often than not they will only improperly process the documentation and oversight of the loan. As other others have commented, it appears to be a management issue - mistakes occur repeatedly, and when made aware of them they apologize but the errors persist. If you get a loan through this institution be very vigilant about how the processes occur and don't take anything for granted. Double check to ensure transfers occur, payments occur, transfers, happen, and that liens are removed.

I have been a customer of theirs for 6 years or so now and never had a problem that wasnt resolved…read morequickly. And almost every time I had a problem, it wasnt a bank issue but something I caused or due to my situation. I moved 2500 miles away but kept them and this presents some unique challenges sometimes but whenever I've called, emailed or texted, I explain the situation and they do their best to find a solution that fits my unique set of circumstances. I've never had the level of personal service from a bank that I have from this credit union. Each member is unique and they seem to try and understand that. When I used to live locally, I would go in once, maybe twice a month to deposit a check and one teller, I forget his name.. a short, skinny guy that I think has a beard and rides a bike... always remembered my name, greeting me by name before I even presented my check.

We have had a car loan for the past 6 months with StagePoint and not a month has gone by without a…read moreproblem. Usually the website cannot process the payment but this month they withdrew an improper amount (too much) twice. Now I have overdraft fees from my bank and I still have not received credit for the double payment. I have spent many, many hours on the phone over the months. This is a nightmare and I can't wait to switch banks...

Well i had a bad business dealing with an online company and wanted to dispute a charge on my debit…read morecard and was told Blue doesn't dispute charges under $25.00 if not related to fraud. I asked to talk to a supervisor so far nothing. Update A supervisor called and disputed the charge, She was very polite and understood it wasn't the money but the principal of the matter.

Shady business practice: Received a check from an account holder and when I attempted to collect…read morethe agreed upon amount, was told that there would be a $5 fee because I was not an account holder! Contacted their call center and spoke to a supervisor. This is a business policy at ALL Blue FCU locations - to charge people for trying to get their contracted payment if processed at Blue FCU rather than your own bank. This policy needs to be changed.