I am not even a customer of the bank but merely using them to transfer some money…read more We live in England and it has been complicated, but the staff have been easy to reach and talk to, professional and helpful. Far better than trying to deal entirely through computers! Thank you, Midwest!

From the owner: MIB is a "bankers' bank" which provides a wide array of correspondent banking…read moreservices to close to 525 financial institutions throughout the Midwest. Based in Jefferson City, MIB's banking services are provided exclusively to financial institutions.

We leased our vehicle through Central Bank, but based on our experience, we would not choose to do…read morebusiness with them again. Their billing system is outdated, as it did not allow us to set up automatic payments using a credit card. Additionally, when we returned our leased vehicle, we checked our online account, which showed a zero balance. However, we later discovered that the bank had paid our personal property tax without billing us for the amount. Several months later, we unexpectedly received a letter from a law firm threatening collections if we did not remit payment. At no point had we been notified of this outstanding balance, nor had we received a final bill. Due to these unprofessional and aggressive practices, we will not consider Central Bank for future financial services. We have banked with Commerce for years and have never had any issue much less been threated by a law firm.

I used Central Bank from age 13 to 23. Never had any problems with them. I went to almost each…read morelocation around town (by mall, in walmart, etc) and always had good service, never lost a deposit, never tried to get extra money out of me. I'm not sure how they are now though. I've heard horror stories from friends who used to/still bank with them. I personally thought it was a good bank. Lots of locations in the city.

It is very hard to be patient with stupid people, especially handling our money. Hard to get a…read moreMoney Market. Hard to get a Payroll CD deducted as they advertise by email...and email doesn't even open and website is not taking in verified information. How long does this keep on going? Just this morning I was told NOT to place the last number of my account in the "Open New Account" window...and it STILL fails to open. Last year, they had to REDO the auto loan that took days to rectify...and I paid off the 3 year loan in 9 months due to their incompetence. Took my CD's, and Money Markets elsewhere. Now to close the 4 direct deposits.

I recently paid off two loans one loan I overpaid and we had a savings account hey needed two days…read morefor the cashier check to clear and told me I would receive a check and lieu satisfy letter we received the letter about a week later but no check. 3 weeks and no check called and told I have to wait 90 days before they will do anything. This is just before Xmas. We were going to use the money for the holiday. They had the right address as the lein satisfy letter arrived. Our holiday ruined . And I am supposed to trust them. Be careful doing business with them .

Someone opened up a Credit Card under my name even though I don't live in MO. Do you just let…read moreanyone open an account with you?

Friendly staff, courteous very professional. Easy to talk to. Looks at every opportunity to help…read moreyou out with whatever your needs are from bill consolidation to buying a home at the fairest rate possible. I highly recommend that you consider this banking institution for your banking needs. Ron Smith.

Awful customer service. Tried opening business account, never got online access. Contacted bank…read moreonline, said would get call from bank, never received one - multiple attempts. Requested acccount closure, they only returned half of my opening deposit. Advised would contact MO state agencies with compliant. Only then did I get a phone call that left a message.

Carol was extremely rude when my fiancé and I came in to make a deposit she basically belittled us…read moreand spoke to us like children as if we didn't know how to fill out a deposit slip. she offered no greeting and was eating during our whole interaction. On top of all of this she had an attitude because I wasn't sure of the exact amount of the deposit. You are better off banking with Jefferson bank or river regional credit union, you'll definitely be getting better service. 0 stars.

My husband and I have a joint account with this bank and have had it for well over a year now. Just…read moreabout every month we make contact with one employee who fixes all the mistakes of other employees who make these mistakes with our account. Our very first issue being during the opening of our account and the misspelling and printing of major paperwork with said account. An error made by an inexperienced employee who then put the responsibility on me to fix it. Which turns out had to be done on an employees computer! Now we are currently waiting to have our most recent fix. Saturday my husband received 2 bonus checks (as he does every 3 months) from his locally owned and operated employer and when I went to deposit and cash said checks I kept part of one of the 2 checks in cash. Good thing I did because the juvenile teller put a hold on all of it til tuesday morning. I can't wait to talk to the one good employee this bank has, but I will be taking my name off our account and convincing my husband this bank isn't worth it for us. It's really not. 1 fantastic employee isn't worth a year and a half of constant screw ups by the other tellers.

From the owner: Central Bank is a privately held $11.6 billion bank holding-company headquartered in Jefferson…read moreCity, Missouri. The Central Bank family includes 12 regional banks, Central Trust and Investment Company, Central Mortgage Company, and Central Technology Services. We specialize in community banking, focusing on delivering leading-edge technology with a network of more than 140 branches operating in Missouri, Kansas, Illinois, and Oklahoma; and more than 22,000 ATMs nationwide.

We got a loan through Central Bank a few years ago and everything went well until about 3 months…read moreago when we stopped receiving a bill. The first month with no bill, we received an email for a late notice. We call in and let them know that we didn't receive it and get it paid. 2nd month same thing and let them know that's twice we hadn't received it. Happens a third time. We again say that we are still not receiving a bill. The lady says it's not her problem. There is no follow through or directing us to a different area to figure out why this is happening. Of course we are also stuck with a late fee each time and likely affecting our credit as well. We will be paying off the remainder of the amount and will never do business here again.

A positive experience with the ATM at this Central Bank location that is in my own bank's ATM…read morenetwork. No fees! I like that the machine does multiples of $5 so I was able to get some smaller bills today instead of a wallet full of $20's. The ATM is located on the corner of High and Madison, completely exposed. It is about 50 feet from the corner and there aren't any places for people to hide and perhaps sneak up on you while you're dealing with the machine. After dark? Maybe not so much. [Review 19744 overall - 221 in Missouri - 716 of 2023.]

my first issue with this bank is that they don't have any noticeable people of color working there…read more but i see plenty of people of color. you have four locations and not one noticeable person of color. shameful. please look at this. they'll take your money but they won't let you earn money. my second issue is below. ridiculous! why merge banks if customer service is going to decline! i promise you i will be looking for another bank i've been with this bank for about 35 years. also had my family to become members of this credit union. ridiculous on the phone twice told their 10 people ahead me as i wait for someone to answer the phone. this happened in the a.m. and in the p.m. chose the loan center bas an option, oh no problem immediately transferred. try to call and speak with someone who is in charge of the call center was told i'll be transferred and it was disconnected. credit union you've gotten worse! shame on you. don't merge go back to individual banking! and also hire some people of color would not in the 60s.

The only reason they get one star is because it makes me. I remember at a time where River region…read morehad outstanding customer service and really looked out for their client and customers. Since they've got a little bit bigger, you can see that that is kind of went to the wayside. My son totaled his car in January of this year. It was covered under insurance and the bank should've been paid. However, insurance claims they didn't have the title which I was unaware of. Fast forward and I get a phone call from a very rude customer service agent telling me and threatening me that they were going to send me to collections. I was very shocked because I had no idea what was going on. Told him I would do what I could. I was unaware of it. Instead of them working with me they chose to report it to credit. I then try to talk with the head of collections and Louis, who is a higher up. It's very very clear that they're only worried about bottom line and not customer service. So a total loss a car that I haven't had in six months they chose to just now report it to the credit agency. I then tried to show them that I'm not screwing them over never intended to, and then was told that if a loan of mine came across their desk, they would probably tell me to go to another bank. So save yourself, the heartache and the disappointment. They've grown a little bit too big to wear. Customer service just doesn't matter anymore.

UPDATE: I tried reaching out to customer services as mentioned in your response and I received an…read moreemail back where I shared my phone number for someone to get into contact with me. While I did miss the initial phone call from customer services, I called on three separate occasions, but have not yet heard back from anyone. It is disappointing as I was hopeful due to your prompt response to my initial review. SECOND UPDATE: I had the opportunity to speak with someone from customer service and have to commend them on their fantastic service. While my experience in the bank left a lot to be desired, the customer service representative listened to my concerns, asked clarifying questions, and talked me through the next steps of their process looking into the matter. I appreciate the time the representative took to speak with me and how I at no time felt like he was just saying words to placate me or get me off the phone. Thank you for the follow up. I do wish that same level of customer care was shown in the branch and it is a pity that a single employee can give the whole company a bad review. While I maintain the one star rating for this specific branch, I do want to commend their customer service team and the great work that they do.

I had a scheduled appointment to open a new business account at US Bank today at 9 AM. Upon…read morearrival, I was met with a rude and dismissive attitude from Austin P., who made me wait 10 minutes before assisting me. When another employee finally helped me, he proved to be woefully unprepared to answer basic questions about business accounts. He consistently required computer verification and often provided incorrect information, which I had to correct using the US Bank website. The entire process took a frustrating hour, during which I was forced to stand the entire time as no seating was offered. I only chose US Bank because it was the sole option in Jefferson City offering Zelle for business accounts; smaller local banks only provide this service for personal accounts.

Absolute best and friendly credit union / bank I have ever had the pleasure of doing business with…read more The staff is friendly and willing to help anyway they can. I use the Fulton branch and wouldn't even think of going anywhere else. Thank you United credit union for all you do for me.