They were in no need to try to help you or help you find someone that would. The least they could have done was to try to find someone that would work with the credit score that you had and tried to help you. read more

Wish I could leave no stars...had them a few years ago...closed my account with them cause when daughter got a account at same bank they took money at my account...(she was only on my account for POA) NOTHING ELSE!!!! For her overdraft fees and what she owed...she lived elsewhere(had it on my paperwork when opened account she was POA ONLY!!!) They took money from my account with no notice or knowledge via email!..I don't recommend this bank to anyone...they will overdraft fee you to death or fee you ...horrible bank read more

I had a 297.00 dispute with Hopper online hotel reservation regarding a refund for services not rendered. I contact first mid, to stop payment. First mid returned my money on 7/11/2023. On October 4, 2023 first mid dispute department denied my claim. They did not notify me of their findings, by letter or email. They breach the contract for disclosures which is against the law. First Mid has put me in a hardship position and don't give a damn because I'm BLACK. They refuse monthly installments of paying this overdraft back. The banks don't have money to lend in the first place. The 297.00 they refunded back to me came from my social security trust account. I'm the beneficiary. First Mid has put me a senior citizen on disability is a hardship position. No good will come to everyone involved with this tragedy, MARK MY WORD, read more

I have been with this bank for over 40 years now. I have always had great customer service in the drive-up and inside when I used to go in before Covid. Never an issue with what I deposited being correct . If I have any questions about our account they in the past they have taken the time to explain things to me . I signed up for online service and had a few questions so that is why I said helping in explaining things to me. I have taken their trips before and this is a great service to offer and the trip manager has been really nice too . I love it that once a year I get free checks with the checking account I signed up for too. read more