Local bank with a super helpful staff. Their rates are competitive and they have standard banking…read morehours. Their app is pretty user friendly for being a small bank. Overall I was really impressed with their kind staff and how helpful they were when opening a new account. They have lots of account options to pick from and they helped me to navigate that process.

I switched to this bank when they offered a $100 credit for new checking accounts. What a great…read moredecision. The staff are always friendly and helpful and the place just got a recent renovation. I really like being a customer there!

I opened 2 accounts with CBT back in 2014 before they merged with Riverview Bank. When I opened the…read moreaccounts, it was because I had heard they were one of the nicest most personable banks around. They were a smaller chain that cared about their account holders. I, like many other people, sometimes struggle to have enough money to pay all of my bills, and because of this, I incur bank fees sometimes. When they are my fault and i can afford it, I pay them and take the punishment. But sometimes, I ask for forgiveness. Before Riverview stepped in, this was an option. They would work with me to help me keep from going further behind and never being able to pay what I owe. Now days so much has changed. They absolutely will NOT refund a fee for any reason, even for a long term loyal customer like me who has successfully paid over 3000 dollars to them in bank fees in this 5 year period. I may as well be chopped liver now. Also, they no longer offer smaller loans without credit checks to help build credit which is the only reason I was able to build my credit in the first place. They now charge a non refundable fee (not down payment) of 100 dollars just to process a loan application. And you must have a credit score of 680 bare minimum to even have a chance at being approved. They have become nothing more than another big time greedy group of corporate ran scum and I WILL be finding another bank that cares about ME and not just my money. The only good thing I can say about them is the people at the store front level are really nice, they just can't go outside or change the policies written by the greedy corporate that runs them.

I had a few bad trying to use their . After signing closing papers, they reneged on the deposit…read morethat was supposed to go into my account that never happened, so I'm not sure if I have been scammed, but I do have these people's information and if I don't have something done by tomorrow, I will be giving names. I would not advise using this company. It may get better but as of tonight, I doubt it.

I would not recommend this bank. They cashed a check that needed my wife and my endorsement and we…read moredid NOT endorse the check. The check was a five figure check. When calling to inquire about how the check was cashed, the branch manager yelled and stated he was going to "charge me with harassment". Mind you this was the 2nd time I called in 2 weeks, the first time I did not have the check image yet. Once I got the check images (9 days later) and it clearly was not endorsed by me or my wife I called back the 2nd time. This bank will cash checks that were not endorsed properly and then threaten the person who was the victim. I hope they record their phone calls. Now I have to file a report with the Better Business Bureau, PA Department of Banking and Securities and file a police report. Save yourself some trouble, do not be in my position.

The absolutely epitome of poor customer service. We've been customers since 2009 and one employee's…read moremisinformation that lead to a catastrophic chain of events caused us to make the decision to permanently close our account. Customer service line has greater than 30 min wait, zero consistently with answers. They referred us to the local branch where the branch manager displayed horrifying customer service skills. Eli could just answer one single question I had. Every answer was "I'm sorry I don't know". Citizens Bank in desperate need of Customer Service 101 classes. The appropriate answer at anytime would have been "I am so sorry, I don't have the answer but if you give me a few moments I'll find someone who can provide the answer". I could give Example after example from just one days' interactions , but I digress. I spoke with one person out of the 9 I dealt with in 24 hours who was deserving of the position she holds. And I'm sure she's the lowest paid. Just unbelievably horrific experience all-around. Shame on you citizens bank for tolerating this behavior.

The employees at this bank are familiar with the workings of Penn State grad assistants' payroll,…read moreand what their perks are--they definitely helped me in that area, and with several non-student-related problems, like a threat against my debit card number and preparing me with currency and advice for a trip abroad. I'm glad I stayed with Citizens after moving here because of this branch!

Community focused bank that really works with people. Serves individuals and small local business…read moreowners. Does SBA lending too.

From the owner: Altoona First Savings Bank has been proudly serving the financial needs of central Pennsylvania for…read moremore than 75 years. The community bank serves customers throughout Altoona, Martinsburg, Bedford, Everett and Duncansville, Pa. Personal banking options include checking accounts, savings accounts, telephone banking, check cards, direct deposit and overdraft protection. Its business banking options include commercial deposit accounts, business checking with interest, commercial account analysis, interest on lawyer trust accounts, money market accounts and commercial lending products. Altoona First Savings Bank maintains its corporate headquarters in Altoona, Pa.