The 2 branches that I frequent are always super friendly and helpful, unlike the huge national…read morebanks that I used to bank with. Staying in touch with your customer's needs and being genuine in the conversations and actions with customers makes a huge difference.

To the Executive and Administrative Staff of Southstar Bank,…read more On the evening of 6/21/24 which was on a Friday, at approximately 5:30 pm, my son Eric attempted to draft some financials using his debit card from his account at the Bremond Southstar account. This occurred in Cypress, Tx. for a deposit needed for his apartment. Eric was denied multiple times due to the larger amount needed. The bank-- having fraud protection for sizable amounts withdrawn without notification, locked him from his account. His attempts went well past the closing time of the bank and the apartment complex. For over an hour we were parked outside of the complex with a 24' horse trailer on the side of a busy road. Eric and my wife decided to resolve this crisis by reaching out to Deanna who works at the Southstar Bank in Bremond. Not only did she answer her personal cell phone well past her Friday closing time, (it was now 6:35 pm), but she responded to Eric's needs and facilitated the transfer with her capacity to override the amount allowed under normal circumstances, using the debit card. With her assistance, Eric was able to complete his lease paperwork and move into his apartment that evening. Now-- I bet some of you are thinking to yourselves this was great and you are glad to have someone like Deanna as part of your staff... Let me share this with you guys--what I feel you should be thinking: What Deanna did for Eric and us that evening was not just tremendous, it was exceptional!!! Deanna did not deny Eric's call after hours. Deanna did not tell Eric she wished she could have helped him earlier make these arrangements when the bank was open. What Deanna did was--make an unselfish sacrifice to someone who was desperate at a very unfortunate time. This is the reason I am taking time to recognize her. I have witnessed some pretty incredible deeds in my professional career. This gracious deed Deanna assisted my son with ranks in the top five of selfless acts I have witnessed in my life. Another testament to Deanna's integrity is this. Per the request of my son he asked his Mom to bake Deanna a cake for his appreciation. After delivery of the cake to the bank for Deanna, we discover another selfless act from her. She shared her cake with her co-workers. She could have taken it home. The cake was made for her... What more can I say regarding Deanna?? In closing I will say this... If your banking institutions at every location around the state of Texas have the "Deanna" we have in Bremond, Tx., customer satisfaction will be exceptional. If that "Deanna" does not exist everywhere, I suggest you find "Deanna" and incorporate her into the operation. These type of individuals elevate the standards of your institution because of their sacrifices. They are the "role models" of successful business. I congratulate you as a company having one person such as Deanna to conduct our business with as we do here in the Bremond Southstar Bank. Respectfully, Dennis W.

Debra and the rest of the team at the Franklin location are ALWAYS friendly and helpful…read more It is nice when you can bank and shop in a small town where pro know you by name and there is always a friendly smile to greet w.

The SouthStar branch in Franklin is one of the most friendly places in town. Everyone is really…read morenice and courteous. You are always greeted with a smile. From opening an account or applying for loans, there is nothung but professionalism and courtesy. They will also do as much leg work as they can before you come in because they value your time. Sara, Debra, and Jenny have been with the bank for many years. All three are caring, nice, and very professional. Christina, Jordan and Haley are behind the counter or at the window. All have a sweet spirit and are very personable and professional as well. It is a modern version of a hometown bank where you are known by name. Can't go wrong here. I have had the opportunity over the years to get to know these people. I have seen what they do in the community. What they do for their neighbors. I have also seen how kindly they treat and take care of the older generation. This is a bank you want your grandparents to use. I could go on, but you just have to see for yourself. Great people make a great bank and banking experience!!

We have been members of SouthStar Bank in Georgetown since the 2nd day it was open. We LOVE the…read morestaff. They always greet us with warm welcoming smiles. They are so eager to help us and we never feel like we're "bothering" them when we're there. Our favorite teller is Bailey. She's so sweet every single time we come in, no matter what time of day. She always makes time to smile and say HI. And Stephanie Chaffin, the Branch Manager, is absolutely amazing. We've known here since she first started there. She's so helpful and always answers our questions. GREAT JOB to all of the staff at SouthStar Bank in Georgetown! We're so GLAD you're here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

My husband and I just closed on our land loan, and we had an amazing experience working with loan…read moreofficer Eric Simmons. From the very first conversation, Eric was open and honest about our chances of approval and clearly explained the type of loan we were getting, along with the steps involved in the process. Throughout the entire experience, Eric kept us informed and up to date on every development. He took the time to listen to all of our questions and concerns, addressed them thoroughly, and made sure we always understood what was happening. His communication, transparency, and professionalism truly stood out. Eric made the loan process smooth and surprisingly enjoyable. He is kind, knowledgeable, and genuinely driven to help his clients get approved without putting them into a financial situation they can't afford. We are extremely grateful for his support and guidance and would absolutely recommend working with Eric Simmons at SouthStar Bank to anyone looking for a loan.

Samantha Schulz was great and very knowledgeable! If she didn't answers she's going them out! We…read morewere very pleased and will be doing further banking with her!

I have been a South Star member for only a short period of time. I love that the fees are very…read moremiinimum. Most important feature for me, is, all of the alerts I was allowed to place on my account, and they are quick to notify me when something does not look right. The lobby the staff is always very pleasant, and they're eager to explain anything. When I go through the drive-thru, I'm not there very long. So in my book, the customer service is excellent. I have referred friends to open accounts at Southstar Bank.

My Dad banks here and I have been extremely impressed with their personal service. They called Dad…read morebefore we had a chance to find out someone had printed checks with his account number and cashed them at local stores. They switched to a new account and made the process very easy for my elderly father.

Excellent customer service, staff was very polite and helpful I was unaware of an 8$ cashiers check…read moreand they offered to wave it.