This place is a disaster. First I had to stand in line to ask for help for at least twenty minutes…read more I get up to the window and the man in the window puts a sign up to go to a different window. When someone did speak to me, they told me I had to get on a list and sit and wait . I spoke briefly to a young lady in the lobby , who obviously had no help. She basically told me they couldn't give me what I need . I'm Told to come here for help but no one seems to know how to help me . This is insane. So far I'm waiting a full hour and one customer has already given up and left. All I need are bank balances and a signature . No one will help me. No one is even Checking on people in the lobby . Now I'm the only one here in the lobby and no one is even looking over at me .

Took the youngest to open a checking account and was pleasantly surprised at the personal skills of…read morethe young lady assisting us. Juanita put my boy at ease and helped him select the account that would work for him. She was patient as he selected the artwork for his card. She answered all questions and made the event a pleasant one for him.

Friendly and helpful. Merrill staff is especially helpful. Easy to get into and out ofread more

One of the worse banks of America by far Rude costumer service that one lady is just to busy to…read moredo her job and attitude This should be a no

Such a great group of people that work here. Marilyn and Candy are always so helpful. Even when…read morethey are not there I've never had a poor experience here. One of the best Chase banks in the area

My husband & I came to merge accounts & it was 1:40pm we understand that they close at 2 but this…read morewas the only day we could go since we work everyday & we have different off days. We came in & asked to speak to someone & the lady at the front told us no that her people were already taking there last clients of the day. We walked & looked around & all the people in the office had NO CLIENTS AT THEIR DESK.

One of the worst, inept, gddmn dishonest banks ever next to the corrupted Bank of America and Wells…read moreFargo. BOK will lose your interest in a certificate of deposit, won't lend you money no matter how many decades you have had an account with them. They induce their tellers to sell you investments they know nothing about. They have changed names twice from Citizen National Bank of Bellaire to Citizen National of Texas and now the name Bank of Texas. Don't trust this bank with your money nor your Life...

For me I recommend his business there's always a lot of nice people and they attend you quick they…read morehave some good and nice people working there they will find a solution to your problem it make you leave with a happy face

Tellers are very attentive and friendly here. I have banked with several other banks before, and I…read morehave found one that finally works for me. Quick service with a yes sir and a smile! Refreshments and sometimes food can also be found in the lobby* Great place

They, nickel and dime the customers to death, how the hell u have a negative balance on a debit…read morecard.

Very nice and helpful bank. I typically go to Joel, he's always great to deal with and happy to…read morehelp but I've never had a poor experience with any of the people that work here. One of the best Chase banks in the area

Bankers do not care about your time here. Went in 7/29 at 10am to speak to someone about my account…read moreand they told me there was 20 minute wait while I am standing there looking at two free bankers doing nothing of importance. Will be closing these accounts and taking all of my business to Wells Fargo where I never have to wait.

We have been with Bank of America for years, and we just love them. We are older people, so we're…read morenot fond of tech, and insist on customer service. We went in to the bank (on Louetta in Spring, TX) today with a scary banking issue. We were quickly greeted by O.L. Milan. She walked us through a simple solution to our problem, and explained to us what to do about this issue going forward. We left the bank so relieved! We felt safe again. At all times during our conversation she made us feel like valued as customers. Being older, we always come into the lobby and most of the staff recognize our faces. I can't say just how much we appreciate "old-school" customer service. They're a gem! My thanks to all of you at BOA for your patience and support!

Every time I come into this location, they are either understaffed, slow or 3 or more workers…read morewalking around looking busy. I've currently been in line for 10 minutes. There are 5 workers, one teller is open, another teller making some kind of deposit, one 'assisting' customers at the walk up teller and two doing I don't know what. I went to a location about 10 minutes away from here on 2920. I was in there for a total of 20 minutes. The wait was less than 5 minutes and I spoke with a Banker about their products. This location needs to be revamped.

data breach in august. received this letter in the snail mail five months later..... this is…read morebushleaged at best.

They are very inefficient and when there's a problem such as unblocking an account it may take more…read morethan a week for them to resolve. Their branch offices cannot resolve most matters except if you want to open an account or withdraw money. The only good thing I can say about their services is that their fees are not high but APR's are higher than some banks for mortgages or loans for cars even with good credit.