They told me LIES to get me to open an account. I went to this branch to open an account with…read moreCASHIER'S checks (same as cash, right? WRONG!) I told Andrew (the man opening my account) that I was going to be wiring the money OUT of the account in time to close escrow on a house. I told him the dates. My escrow actually got pushed back a week, allowing even more time (but he didn't know this yet) and they STILL wouldn't give me my money in time to get my house by the closing date. I was sent to all 3 branches in one day trying to wire money, each person telling me a completely different story. The first lady at their downtown branch said all I needed was the routing number of the account I wanted to transfer into, so I returned an hour later with that. When I got back there, she said I needed to drive across to the South Cumberland branch to have Andrew, the guy who set up my account do it "at his discretion" because it was such a new account, but he was too busy with other people to help me. The woman at that branch who did help me said I could get paper money and drive the 90 minutes to the nearest Chase bank (where I wanted to transfer it and why I opened a local account; who wants to drive 90 minutes to bank!?) Then I waited for them to call all the branches in town and nobody had that much cash, even combined. So now my option is another cashier's check (which, remember, will probably be held at Chase bank, but hey, give me my money!). I waited another 10 minutes to be told they aren't comfortable giving me a cashier's check because the guy who deposited my cashiers checks to open the account at yet another branch "didn't deposit them correctly" so I needed to go THERE! You keeping track? This is my THIRD trip to this bank, 2nd branch and now I'm heading to another town to a 3rd branch and FOURTH visit. Now THIS man, Dustin, the one who "deposited them wrong" tells me he didn't deposit them wrong, but that my driver's license address doesn't match the address they have on file (all documentation that I provided Andrew when I opened the account PLUS, I just moved across the country, so DUH!!) so he needs to talk to his security department, who, of course doesn't answer. He also tells me that they need to HOLD my money for 10 days after holding it for FIVE days (these are business days, remember, so it's now up to 3 WEEKS). He said these are their rules for new accounts.....which the guy opening my account should have TOLD me about because now I have to move my escrow back. The day I handed Dustin the cashier's checks to deposit them he did not say one word about this additional 10 day hold despite my telling HIM about the escrow date and the fact that I would need to be wiring them well within this supposed additional 10 day hold. At no time did either men tell me that putting my money in this bank I would NOT be able to access it in time to close escrow on the correct day. I asked BOTH of them several different ways if they were SURE I would have this money in time, and they both assured me, "OH YES! No problem!!". Everybody just kept saying, "We are sorry for the inconvenience". No, "the customer is always right", "We will stand by what our representative told you"....NOPE, not here. I get a, "I'll call you when I hear back from the security department, maybe next week."

I would not recommend this bank to anyone. My grandmother passed away last week and the day her…read moreobit was in the paper a few hours later they took all of her funds even though she had a co applicant and survivorship on the acct. At least give the family a window time frame like other banks to get things in order after loosing a family member. This is disrespectful to the family. Her bills that will become due March 1st will not get paid now since they decided to take all of her and the co applicants funds. Jessica that waited on us didn't even say I'm sorry for your loss.

I was sued by this company when I had no vehicle to get up to Cumberland Maryland. They sued me for…read more10000 knowing I'm on SSO. And my ex wife took the vehicle violated the PFA and I still get charged for it she gets off Scotch free. Well now it's my turn I'm suing my ex wife for what they sued me for . And I should be suing them as well so I'm looking into that

This bank is awful. The worst part is the online banking…read more The app will not validate your sign in most of the time and the web site is always down. They owe me at least $60 dollars in stolen fees from unauthorized charges. They continued to steal 30 dollar NSF charges from my account, even after I signed a contract to not pay charges ,if the money is not in the account. The people at customer support are no help. Borderline Rude. I just had to concede and stop banking with them. And I don't recommend anyone else waste their time.

i've been associated with this bank for over 35 years The…read more seems to be very dedicated to health customers

I went through the drive thru ATM to get a cash advance on a credit card. ATM would not give me the…read moremoney. I called them (Chessie) and they told me for whatever reason, and they don't know why, the ATM would not do cash advances on a credit card. They told me it would be quick and easy if I just came in the bank to do it. So, I went to the bank. As I stood in line for 30 minutes, I finally got to a teller. Wanting this to be quick and easy, as promised, I gave her my Discover card and asked for a cash advance. The teller looked at me and said, "We don't accept Discover." Ok, I said, and gave her a Visa. She took the card, had a consultation with the head teller and came back and told me they don't accept Visa, either. Well, I lost it. In the bank, with a room full of people, I told the teller in a loud controlled voice, "I should be able to drive up to your ATM, put my card in and get a cash advance without ever stepping foot into your bank. You tell me to come down and it would be quick and easy just to do it in the bank. I ,begrudgingly, came to the bank, stand in line for a half an hour, and then when I got to the window, you tell me you don't accept Visa. Who, the fuck, doesn't accept Visa. I turned to face the line and apologized for my actions. But, hey, I drove right down the street to the other Credit Union that I don't have an account with, pulled up to the ATM, put in my Visa and got a cash advance. I have never seen anything like this in my life. This is the most dysfunctional business, I have ever seen.

I called before and made appointment to notarized my personal declaration to USCIS To replace my…read morenaturalization certificate. When I arrived there the staff refused to notarized it saying BB&T has a policy not to notarize any typed declaration. I am also an 15/18 years with SunTrust Bank and An account holder of BB&T in Cumberland. I felt so embarrassed and abandoned.

It takes FOREVER to cash a simple check thru the drive thru. They have a coin machine inside that…read moreis free for customers,sadly it is out of order more than half the time. Planning on changing banks ASAP

Just left there. Pulled up to drive thru and sit for 8 minutes. Not another person in the drive…read morethru. Pushed the help button wait 5 more. Finally a dark haired young woman comes to the window. Dose not say a word. I hear my cash come I look up and the only thing she says in her ignorant no personality way is "licence in envelope" and looks at me like she is doing me a favor. I have a small business in Cumberland also. I took the check from a well known customer in Cumberland and I'm sure with his influence is a big customer at this bank. Now I have to tell him I will no longer take a check from this bank because of this and a couple other bad times at this bank with the crappy attitudes. You would figure as small as Cumberland is and the way the economy is here they would try to draw people to the bank. Never again will I take a check or do business with this sad place again. Take some of that money and train your people to work for the public. And to you young lady I am sorry I did not have my suit on. I work for a living and do get dirty but I am sure my bank account has a little more in it then yours dose! Anthony ( I would never be a customer there) Lease.