By far the best banking experience I've EVER had. Arthur F. is very knowledgeable and made the…read moreprocess of opening new accounts a breeze. Not to mention he gave me and my wife his card with personal number to reach out to if ever needed. Jacqueline J really helped us feel welcome with complementary waters and making sure we were comfortable. Every time I've been in it's felt like home due to all the nice people on staff. All in all 10/10 definitely recommen!

Jay Nogodula at Coffee County Bank is very professional. He helped me get a home loan when I didn't…read morequalify for a conventional mortgage. I was very impressed with his communication and availability to answer any questions that I had. He helped me through the whole process as I purchased my home.

The customer service is good no matter what location. And there rates are so much better than…read morethose offered at other institutions. Who could ask for more.

Ascend has the worst customer service policies around. You are not treated as a customer or really…read moreeven as a person. I was in today to open an estate account for my deceased father. I was fresh from the court house with all official paperwork in hand, I had just been sworn in as administrator to the estate having been recognized by Rutherford county and the State of TN as the sole heir as I am an only child and my parents divorced. This, so called bank, had the gall to question as to whether I was the rightful heir to open the estate account, then told me I needed to get any family members related to my father to appear before them in order to open the account. They said my court documents were not sufficient and completely ignored the fact that I had been named and sworn in as administrator. Who do they think they are? I took my business elsewhere and had the account open with the life insurance check deposited within 10 minutes. When I called to complain to the branch manager she intimated that they responded to me in that way because they are not a bank and she then offered some meandering story as to why member owned credit unions do things differently... They will soon have 6 less members to treat badly. I am still in shock at them asking me to gather up distant family members to testify before them that I was the heir. I guess court appointed administration papers are not sufficient for the all mighty credit union.

I have used People's Bank & Trust since 1971. Over the years there have been changes in management…read moreand staff but the friendly, hometown atmosphere of People's Bank has never changed. It's a small town bank that offers a variety of big city financial solutions!

From the owner: Peoples Bank & Trust Company offers a range of financial products and services to residents and…read moresmall businesses. It offers certificates of deposit and savings, checking and individual retirement accounts. Additionally, the bank provides debit and credit cards, ATMs, money market accounts and saving bonds, as well as wire transfer services. Its online services include personal e-mail accounts, account statements, and bill payments and transfers. The bank offers overdraft protection, direct deposit, money order, trust administration, investment management, night depository and notary services. Additionally, Peoples Bank & Trust Company offers automobile, personal, home improvement, farm equipment, real estate, and fixed- and adjustable-rate mortgage loans.

I am so far beyond fed up with ALL the red tape that comes with banking here, especially when it…read morecomes to checks. There are only a few specific types they will deposit/cash, and IF you're lucky enough to have one they can deposit/cash, there's usually a ridiculous hold on it. They always seem to put these holds on when you need the money most. Honestly, it's easier and more convenient to go to a cash advance place, pay to cash it there, and then bring the CASH to this bank. I recently brought a check here, that should have only taken 2-3 business days to clear, but instead they put it on a 7 business day hold, and despite that they're OPEN on Saturdays, didn't count that as a business day, and then there was Presidents' Day. Here's the predicament we were/are in because this check refused to clear/this bank put a ridiculously long hold on it: we able to work for a week because our gas tank was empty (I live 2 minutes from the gas station and I'm not even sure I'd make it there) and this has effectively put us SO far behind that we won't finish by when we NEED to so he can get his license back and NOT go to jail, ALL of my bills were late so I had to pay the late fees and was lucky my utilities weren't shut off, we STILL have NO food in our house (getting to that issue later), we weren't been able to get his meds that he needs, my title loan place was harassing me so badly I had to temporarily block the number because that payment was due soon and I hadn't yet paid it (I have now and it was paid on time), and we're supposed to go to a wedding in early March that we now probably won't be able to go to because we'll have to work overtime to get this job done so we can get paid and get his license back. Onto the grocery issue, and IT. GETS. WORSE. When the check finally cleared I paid my bills, but when I went to get groceries (at which point the bank was closed) my card wouldn't work. I had WAY more than enough money, 5.666x what I needed to be exact, to make the purchase. I put in the correct PIN and even tried credit and NOTHING. I tried a smaller $5 purchase and even that didn't work and I ended up in tears in the grocery store and apologizing for wasting everyone's time since they now had to put back $300 worth of groceries. As if THAT wasn't bad enough, this bank doesn't have an after hours number for ANYTHING other than a lost/stolen card!!! Seriously, how badly run does a bank have to be to not have an after hours number for issues like this?! I got NO notification indicating that they might have thought my card was stolen or to verify it was me (which most banks do, even the local bank in Monteagle offered this, and it only has ONE BRANCH). I am so far beyond fed up and LIVID with this bank. I have NEVER seen a bank SO poorly run and managed, it's ridiculous! I worked customer service for YEARS, so it takes a LOT for me to post a review like this and really go off on a company because I know first hand how much of a nightmare some customers can be. However, this is just insane! I will be going up to my local branch FIRST thing in the morning to complain about this IN PERSON because I had to leave a VOICEMAIL (I think I actually left 2-3) since there's no after hours customer service. These are far from the first or only issues I've had banking here. The ONLY reason they deserve the 1 star they have is because the staff are friendly and I know their hands are tied by policies made by incompetent management/owners. That being said, when I'm the first one through the doors in the morning, I will be giving them an earful about these issues and then transferring banks so I don't keep having countless issues because of the AWFUL management/ownership. Seriously, Coffee County Bank, get it together. Your lack of initiative and attention to detail is pathetic.