If I could give less than a 1 star I would . Let's put it this way , since the medicare DME bid this is the place you will be subjected to deal with . So if you are going through medicare I'm sorry, for you will have to go through a great deal of hassel and wait . If you are not going through medicare , let me tell you loud and clear .... STEER CLEAR and go to ANY of the other local NW IN DME companies ! read more