As far as chain burgers go, I find Five Guys enjoyable. My wife and I like to get dinner at the Tanglewood Mall location whenever we are on that side of town. As for service, it is comforting seeing some of the same friendly staff working when we visit. They always have our food ready in a timely manner. The atmosphere is comfortable and clean. My only complaint is the cost. They've always been a little pricey, but it feels like they go up with each visit. The way my wife and I cut this down is by having one of us get a combo and the other just a burger. Drinks are unlimited with the Coca-Cola Freestyle machine and the fries portions are huge. Some might find their fries overly salty, but I'm a fan of well seasoned spuds. Despite the high prices, I will continue to treat myself at Five Guys in Roanoke, VA. read more

See all

"A really good hamburger is one of life's simplest pleasures." Since 1986 Five Guys have been providing pleasure to the American people and beyond. And the secret to their success is found in these two simple words: quality and consistency. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Five Guys in Roanoke, Virginia, is a perfect example. Previously I'd heard a lot about Five Guys and their wonderful hamburgers and fries. And today I finally decided to go to Tanglewood Mall, where we have our Five Guys here in Roanoke, Virginia, and give them a try. I went in with high expectations and I came out in love with the place after they far exceeded my highest of expectations! A family-business born from the answer to a simple question a couple of parents decided to ask their sons: "Do you want to go to college or start a business?" And thriving from the "Yes" answer to the question, onwards. When I arrived at Five Guys today I wasn't aware of their history or background. All I knew through word of mouth was that they made good burgers and fries, and that they were expensive. From the time I walked in the door, I was impressed with the restaurant's cleanliness and simplicity of design with the colors white and red standing out as well as their solid wood tables and chairs. The music being played set the tone to the beginning of the dining experience. There were boxes of peanuts with little paper bowls so you can take some peanuts to your table and munch while your food was being prepared. On the wall there was a sign saying where the potatoes used to make your fries today came from. What also stood out were enlarged quotes from different sources all around the restaurant along with articles pinned to the wall about Five Guys and the reason for its success. When it was my turn to order, a friendly African-American lady, Mashenka, greeted me with a smile and warm welcome. She mentioned the Classic Combo that they had, and I ordered that but upgraded it to a Bacon Cheeseburger, with fries and a drink. And of course, I asked for lots of free toppings. Besides this I also ordered a Bacon Cheese Dog. I had seen a picture of it and was attracted by how they serve it cut in half inside a hot dog bun. While I waited I went to the very innovative drink machine and made myself a Cherry Dr Pepper. Then I went to watch how the cheerful employees cooked and prepared the burgers, dogs, and fries. Later while doing my research I found out that their burger meat is fresh and never frozen and their special burger buns are freshly made daily from their recipe in a local bakery and brought in. After picking up my order, I brought the bag to the table and opened it up. The burger and hot dog were wrapped in aluminum foil to keep them warm. The fries came in a bag of its own that was overloaded and there was a whole lot more fries spilled inside the large bag where everything came in. What a relief that besides the fries being so good, cut fresh in-house daily, I also got more than what I expected. Later I found out in my research that they do this intentionally as part of their Core Business Philosophy. The company believes that providing an overwhelming portion of fries is essential to their success and key to customer satisfaction. The feeling of getting more than what you paid for is intended to win over repeat customers. The burger was so fresh and juicy, cooked to perfection, with lots of fresh toppings on top. The bun was fresh and soft with a special taste to it that reminded me of the buns I used to eat with my hot dog after winning a Little League game. And the all beef hot dogs were also quality dogs. Wow, what an extraordinary dining experience having this All-American meal in a friendly environment. I highly recommend this restaurant and look forward to returning many times. Some say it's pricey, I say it's priceless! read more

See all

We ordered the buy 1, get 1 special for burgers and fries. The driver delivered the fries, no burgers that I had paid for. I called 5 Guys, they said too bad, would have to reorder. We are on a fixed income, this is too expensive for us. We are not amused. Roanoke, be careful! read more

Wasn't busy but they took 22 minutes for the food to come out. Everything tasted good. Friendly staff. Just wish it didn't take so long. read more

See all

The staff was very friendly and enthusiastic. The place was clean and the music was great. The food however was mediocre at best and was in no way impressive at the price. Was very disappointed read more

Food is fresh! Great service, very pricey but worth it. Beside Skechers! Great atmosphere! read more

Five Guys - Little burger with little fries - Burgers Near Me - Roanoke, Virginia

I've finally made it to Five Guys, but I'm torn about this place. Here's the lowdown: ++ Free peanuts: bags of salted peanuts stacked up like a partition separating the dining room and the line for the registers. It's fun, and the peanuts are addictive. Service: this goes for the one lady who took my order. She was exceptionally friendly and welcoming, and although it didn't quite make up for the outrageous prices, it did leave a good impression on me. If you go 'all the way,' like I did, you could get mushrooms and onions along with other toppings. Hamburger: I couldn't have known that it came with two patties but it did. Soft burger bun, two tomato rings (albeit stacked, not spread), and while-leaf lettuce. 100% fresh beef only, according to at least one of the dozen banners on the walls, and the patties did taste pretty hearty. Perhaps a hardier bun would help keep the toppings together. 4/5 - - Here's where it gets a little sticky, starting with the prices: I did a double take when I saw the menu board because it was so much more pricey than I'd expected, especially for a fast casual place like this. A hamburger cost me almost $10 including tax. Cajun fries: even the smallest size fries was way litre expensive than I'm used to and willing to pay, but my friend who took me here got the "little" fries so I got to try them. Unfortunately, the exotic spices were drowned by the limp fries, which completely took the fun out of it. 2/5 I do like the casual vibe here, and any food place worth a self-service condiment station and drink machine gets a bonus point from me. I'm just not sure if Five Guys would be at the took of my list next time I felt like a burger and chips. read more

See all

Food - meh with hair Service - ok Ambiance - noisy and dirty ..tables floors humans Don't come here. read more

Five Guys - If you like dirty bathrooms and hair in your food this place is for you. Horrible - Burgers Near Me - Roanoke, Virginia

I've never understood why everyone raves about Five Guys. The burgers aren't bad, the hot dogs are good, and the fries are usually... meh. Not a fan of the greasy fries or the whole peanut concept. To my surprise, I found that I actually liked the hot dogs there more than the burgers. The only downside is they're very expensive--and off the top of my head, $6+ for nothing but a hog dog. They're worth it though, and I would suggest trying one. They're split down the middle and I think fried on a flat top. read more

20 bucks for a cold hot dog fries and a coke really????? No better than a dollar hot dog from 7-11 sad

Grease on a greasy bun with grease sticks on the side. Not clean, especially in the restroom area. You'd expect more from a place known for burgers and fries. read more

Very good food. I've yet to try a milkshake, but these guys fries put Chik-fil-A to shame in terms of quantity, and the food quality is amazing. Need a better location because Tanglewood is dead mall. read more

Finally... The Five Guys has come back to... Roanoke! (Bonus points if you read that in the voice of the Rock). Great greasy burger loaded with toppings. If you order fries, they fill up the bag with what can only be described as solid awesomeness. This particular location has the electronic screen soda fountains with no less than 10 options for soda. For a better review than I can possibly provide about the gloriousness that is Five Guys, watch daym drops' review on youtube. Then go watch the autotune version of it. Why, you ask? Why not? And just to stir up some controversy...Five Guys is better than In n Out. That's right...I said it. That's what's up. read more

Huge Burger. About a shot glass worth of grease. If you're going to serve it that way at least cook it to order not only well done. I know it's a southern thing boo hoo. 4 and a half stars. Peanuts and a Grilled Cheese because I can. Chow read more

Five Guys - Burgers Near Me - Roanoke, Virginia

Five Guys at Tanglewood Mall is missing something-quality sucks. Burger with m-r-k was dripping with so much the bun was soggy and I got it all over my hand. Little Cheeseburger was smashed so the bread was as thick as the meat. Fries were a soggy mess, not a stiffie in the cup. Too bad- used to like it! read more

Five Guys - Not stiffie in the bunch- yuck - Burgers Near Me - Roanoke, Virginia

I've been here a few times - honestly I've never found their food to be all that good. Their burgers are average (I really hate how the cheese is never melted for some reason), and the music that plays is generally overbearingly loud to the point where you have to shout to place your order. Very aggravating. Not my favorite burger joint in the slightest. Also, the prices are absolutely ridiculous. I paid for a friend of mine and it was over 20 dollars...for two burgers, one bag of fries, and two drinks. Outrageous. read more

Not sure what is going on here tonight. I didn't get my bacon, on my bacon cheeseburger; the grilled onions are not grilled; the tomatoes are terrible and my bun is burnt. Disappointed. It's usually so good. read more

Give me a break. Literally 30 dollars for 2 minuscule sized hamburgers and average fries. Oh, did I mention this didn't include drinks? Seriously, I'm surprised this place is still in business with prices such as these. Pretty much the only (sort of) redeeming quality about this place is that you get a massive bag of fries, but apart from that this place is certainly nothing special. Absolute ripoff, I'd rather have Cook Out any day - granted, they aren't amazing or anything either, but at least the food is consistent and relatively cheap. Very disappointing experience overall, I had high hopes for this place when it first came to Roanoke but since then haven't been back. read more

Overprived greese pit. 2 adults 2 small children over $45! I can go to Famous Anthony's for much better food at less than half the cost. Never again! read more

They really do make the best burgers! I always get the little cheeseburger which was one patty but it's huge! You can get little fries which are like a mcdonalds large + some or you can get regular fries which would fill up a regular plate in a 3" pile high because they fill up the cup and pour more into the bag! For me to get a large drink, little cheeseburger and regular fries it comes out to $13.xx which is a bit expensive but it's really worth it! HUGE filling meal. Some people like straight crisp fries, I've always liked them "soggy" ish so I love their fries though sometimes they add too much salt. But overall delicious! read more

Honestly, I don't get the adoration for Five Guys. The burgers are ok, fries so so. Cost to value ratio not impressive.

Great selection of toppings, prepared right, fast and friendly staff, I can't say enough good things! This was my first trip to a Five Guys but it won't be the last! read more

Excellent burgers. The staff is always friendly. I am a regular. One of my favorite things is the 100's of choices of soft drinks.

I frequent this location often to pick up web/mobile orders. The staff always greets me upon entering the restaurant. They are always very friendly and in good spirits. The burgers are always great. Overall a very good five guys location. The fries are good although we like ours cooked longer to get a bit of crispness to them. The staff would likely accommodate this if we asked for it up front. The staff and burgers are the best part of this location. read more

Standard 5 guys. Employees were very bubbly and eager to get good to you quickly and accurately. The burger was good as usual. The biggest problem with this trip was the fries were way over done. read more

Note: This rating is for the Tanglewood 5 Guys as compared to the 5 or 6 other 5 Guys restaurants I have visited. The ingredients of the (usually) successful 5 Guys experience are here, but a couple of the most important aspects are poorly done. Having made 3 visits to the Tanglewood 5 Guys, I find that they routinely serve very thin, dry burgers (1/4 inch max) and the amount of french fries are half - yes, half - of the amount that are routinely served at the Lynchburg 5 Guys. The size of the restaurant is too small for the # of customers (but that is a good thing for the owners), and I feel crowded and cramped. On the first two visits, we waited about 10 minutes for our meal, but they seemed to have fixed the speed at the grill on our third visit - so I am not dinging them on that. In the future, if I need a 5 Guys fix, I will be visiting the Lynchburg site. read more

Excellent service! Friendly and personable. Very clean restaurant, awesome food, and nice vibe. A little on the pricey side, and the menu is small, but you can't beat the food and the service :) read more

The burgers are decent and the fries are awesome. Double cheeseburger, small fries and a coke were over 13 bucks. Honestly other than the skin on fries the meal wasn't that much better than Cookout or Steak n shake. I would rather go there for my burger fix. Five Guys is kind of a once every few months thing, if not once a year or so. read more

Just an average burger joint. They have an issue with smashing the burger and bun when wrapping it. The music is always to loud, so conversations with another person is almost impossible. The burgers have never been bad, but they do not stand out as amazing... read more

only went once grease was commin through my bag beef had no flavor no thanx...

great customer service! but i payed !!$10!! for a large fries and drink and the fries were soggy, mushy and not good.

Absolutely love this place I've been to the Tanglewood 5 guys about 4 times and other Five Guy locations about 3 times. They always serve fantastic food and I think for how many people are usually there they are fast. The only downside is how small it is. The burgers and fries are great though I highly recommend this place to burger lovers! read more