They helped my beloved dachshund cross rainbow bridge with dignity and respect and me right by his…read moreside, holding his sweet paw. I was provided a box to bury him in, and they made a paw print casting for me to take home. They even sent us a lovely sympathy card signed by all the staff. We've been using Dr Terlouw for over a decade and can highly recommend his office for all your pet-family medical needs.

On Presidents day Feb 16,2026 had an appt with vet to discuss my cat Sarah.She had been there 2…read moreweeks.Dr Terlou assured me he wasn't too busy and would provide a stress free place to help with her virus. The visit was very short as he said he had a surgery. If he would have taken the time I would have told him I'm taking the time to move her to ER place.AS DR disconnected her breathing machine. I noted he didn't have her on fluid therapy. After telling me she is not drinking. But no talk about follow up. I made sure to tell him I have money. He quickly leaves. Almost right away vet tech who wears dark glasses cuts in front of me and quickly grabs Sarah who quietly sat at back of cage and was mean to her to get her worked so that now I can't visit her without hissing and scratching.I did nothing because I was so shocked. I'm thinking Who does this? In front of me. I planned to get her a second opinion and to the ER place..Where is her boundaries? So unethical.She caused harm to my cat. The Dr knows I;m sure.Because soon after she arrived and was given eye drops for conjunctivitis he wasn't;t receptive to other ideas to help her. As time went on he never said take Sarah somewhere else.. No reason vet tech was so aggressive. This is considered an assault. None of this.I did look around corner and witnessed what she did.NEVER will forget it. She hurt my cat.....All the white this done in a hurry. This visit was not to do a euthanasia. But she was forceful...Not even any talk.I'm numb..NO COMPASSION.....It took a while to tame her when I found her as a stray and now by the vet tech;s actions I have to start over again. If these people care about cats why would they not let her get a second opinion? This behavior by them shocked a few others. They killed my 3 year calico cat. Who received a shot. And I;m charged $500. I can't give any more details as its too painful. They just wanted to kill my cat and not treat her.Or give me second opinion. I had to stop now.There is a little more.........