Excellent service. I had pulled off part of the front bumper and had some scratches on the side…read more I now have a "new" car. I had used them some years ago after an accident. So when I wanted to get my car done I didn't bother with quotes and went straight to West End Auto Body. I was glad I had kept their business card. They drove me home and picked me up, and provided email updates along the way, so I knew what stage the repairs were at. I would highly recommend them to anyone, as I said they provide excellent friendly service. Thanks to Nick , Tiago and the team.

This is the body shop to go to…read more I had a scratch on the front bumper the size of an open hand, really bad. I called 8 different body shops and everyone told me it would take anywhere from 24 to 48 hours to repair the scratch. The quotes ranged from anywhere between $300 and $600. Eventually I was given the name of this shop by a friend and what a relief. They told me that it would be a simple touch up with some minor buffing of the area. A couple of hours at most with a $150 quote. Feeling a little hesitant, I left the car with them. They called me back approximately 3.5 hours from when I dropped off the car letting me know that it was ready. I went back to pick up the car and the scratch was gone. Invisible to the eye. This shop was honest, upfront and quick with the repair. This is what every body shop should be.

Major fender repair, older car. Excellent job, cost significantly less than other quotes,…read morehelpful explanations before and after repair from Pete, very prompt work, great customer service.

the owner of Cosmos auto body and Pete are amazing!! They care about the customer experience and…read moreare very fairly priced.....I cannot thank them enough for working on our car and taking such care with the situation.

You know me, a terrible driver... scratched my bumper pretty bad. I thought I could live with it…read morebut I couldn't sleep at night LOL. I had a few family members come here before and recommended me this shop. I started off by emailing the shop with a picture and video of the scratch to get an estimate. I then brought the car in person to get a quote and book an appointment. After that, I dropped my car off a few days later and it was ready the very next day. The bumper looks great and was totally worth the price. Going to be driving much carefully now.

Someone side swiped my newer vehicle in a parking lot (on my birthday) and I found my car with…read morescratches/dent on its rear side. Upon feeling very frustrated, I mentioned what happened to my friend - her father recommended Auto Magicians. From beginning to end the staff helped me feel at ease with the fix. When I picked up my car I was so happy with the result, it was as if the scratches were never there. They did an incredible job, I highly recommend this place. The price was reasonable and the work was completed very quickly. Thank you very much Auto Magicians!! **They lost one star because I was promised that my car would be cleaned and it wasn't.

Was refered here for car detailing. Called and booked an appointment which was a breeze. Arrived…read moreand the customer service was very friendly and gave me a rough time of completion. They sent me a text when it was complete. On arrival we did a walk through to make sure I was satisified with the work. I do recommend for car detailing however they do provide other services. Note: This is not an easy place to spot from the road. It is the first driveway north of the Queensway on the west side. Go inbetween the buildings to the back where you will find the shop.

Gave more than just a thorough attention to detailing and customer service is amazing. Very…read morefriendly people, great prices, and a cool interesting shop. Unique cars for sale, with a lounge and barbershop. Definitely my goto detailing shop in the GTA.

I have been coming to this family run business for my auto bodyshop needs since 1982!…read more What keeps me coming back in the quality and detail of their workmanship. Ralph the owner cares about their reputation and makes sure you are happy with their work. Most recently our 5 week old 2016 Accord met with an accident and I was worried that the car would not look / be the same but when I picked up the repaired car, it looked like it came off the showroom floor! If you go here, look for Ralph and tell him the pain the butt David sent you!

Have used Auto King several times, they are reliable, trustworthy and on time - each time. I have…read moredealt with Nick and he responds so quickly in providing quotations, doing the actual work as well as the pick up. Had some work done recently and it took just a little over 1 day and when I picked up my car I could not tell which side was worked on. Keep up the great work and I am and will recommend Auto King to my friends and family.

## Quick Summary (for readers in a hurry)…read more If you don't have time to read the full account, here's what happened: - Took my car in June 1 for a routine door-ding repair. **Ten weeks later, it still isn't fully resolved.** - **Parts from the roof gutter assembly went missing** during the repair -- first one piece, then a second piece from the same assembly that hadn't been reinstalled -- both discovered only after I got the car back. - I was told the replacement part would take **10 days**. I ordered the identical part myself from Toyota and received it in **2 days**. - Six weeks after the first missing-part report, I was told **I shouldn't have ordered it myself** -- with no acknowledgment of the time already lost. - **Bodywork fit/finish was noticeably worse** than two previous repairs I'd had done here (2015 and 2020), and the shop said that level of fit "couldn't be achieved." - A **pre-existing scratch claim** fell apart when the "proof" photo turned out to be from pickup day, not drop-off day. - Left with a **new paint chip**, **stains on an interior panel**, and a car I was pressured to accept "as-is" because I needed it back. The staff are genuinely pleasant to deal with -- the process and follow-through are the problem. --- ## Full Review This is an update to my earlier review. I'm lowering my rating further, because this experience has gone from poor to genuinely dismal over the past month. As I mentioned before, this saga began June 1st, and ten weeks later, it continues with no sign of resolution. **A couple of days after I picked up my car**, I noticed a paint chip on my rear bumper (details below). Shortly after that, I noticed a part for the roof gutter was missing entirely. I took the car back, and the service agent referred me to Neelam Gabi. Neelam reviewed the intake photos but couldn't confirm whether the part had been installed when I picked up the vehicle. To be fair to her, verifying this is tricky -- the part in question is behind other components that were removed and reinstalled during the repair, so pinpointing exactly when it went missing isn't straightforward. Neelam took photos comparing the intact part on the driver's side to the empty space on the passenger side, and offered to order the replacement, with an estimated 10-day wait. That seemed reasonable at the time. Eighteen days later, I called Neelam for an update. She explained that the parts department had run into trouble, and had mistakenly ordered the entire roof rail assembly instead of the single part needed. By this point it was July 29th -- two full months since I'd dropped the car off. I told her I'd just order the part myself through Toyota. I did, and it was correctly identified and ordered for $26, taxes included. **I ended up ordering the same part myself from Toyota and received it in 2 days.** Here's where it got frustrating: the day after Toyota's part came in, I called Neelam to ask whether CSN 427 could install it, or whether I should have Toyota do it. She told me I shouldn't have purchased the part myself -- that I should have let her handle the order. Given that we were now six weeks into this one issue, I pushed back and told her this didn't seem like a customer-first way of thinking about the time being lost. My time has value too.

If you are searching for a collision repair place that provides good communication, do not come…read morehere. Discussions are limited here. Went with CARSTAR instead for my repairs.