I recently came to Fix friends to get the back glass on my phone repaired because it was cracked. I…read morewas told that I had to replace the entire back of my phone to fix the issue. Today, my phone stopped working and will no longer turn on. When I went to the Apple store to have it fixed, they told me to replace the back glass Fix Friends did not actually have to take the phone apart and replace the entire back of the phone. They also found that one of the parts was from a whole different model of iPhone. I now have to purchase a whole new phone.

Updated Review 10/15/23: After the issues listed below, I went to a different phone company to get…read moremy phone fixed. They did a diagnostic and found that the original battery was removed from my phone. Fix Friends stole the original battery from my phone and installed a cheaper version. Attached is confirmation from a different company that the original battery was removed. Keep in mind, the day I went to get my phone fixed for just a broken screen and back, one of the staff members said that I may experience battery issues, and they claimed this was "completely normal." My phone which costs $1000 ($18,091.30 Mexican Pesos) is completely damaged now. Please avoid this place! It may seem like they are fixing your items, but they are actually being very shady and could potentially be stealing from you as well without you knowing it. First review 08/22/23: Complete trash and unprofessional. I came to Fix Friends with a broken screen and back. And I ended up leaving with more problems. I had to return to Fix Friends four times just to get the same issues fixed. My microphone/speaker stopped working, the front screen kept falling off, and my battery and logic card were completely ruined. The worker Luis is completely sketchy, immature, irresponsible, dishonest and then tried to blame me for the issues instead of acknowledging and taking responsibility for the bad service and not actually fixing my phone. If my phone was fixed the first time I wouldn't have to keep returning. I would avoid this place at all cost. If I could give a zero rating, I would.

Landed in Mexico City from New York and as soon as I get to customs I drop my phone and it breaks…read more Touchscreen is no good and I'm stranded in the airport without access to the address of my AirBnB and no way to contact my friends whom I was meeting in the city. Short story, took pesos from the atm and I paid a cab to take me to the closest phone repair. They got me a new iPhone screen and got me up and running in no time. Highly recommend.

The guy who works there thinks he is working at an apple store with an arrogant and intolerant…read moredemeanor, he was supposed to call me before any works was done with a quote for me to approve called store back several times with no answer went back and had to pay an enormous amount to get my phone back. Plus he didn't want to give me any receipt or warranty. Phone broke after 2 days

My iphone battery was acting wonky, so I was in search of a replacement battery. Most places I…read moretalked to sent me to the apple store at mix up, so I went, and after waiting 40 minutes to talk with someone, they told me they couldn't work on my phone because apple had already replaced the battery. Didn't make sense to me, but they sent me down to mix up to get a new battery there. I was so grateful that they would just take my money and fix the phone, I didn't even care that they said it would take 3 days. I took it in on Saturday at 2 pm, I got it back on Friday at 6 pm..... That's twice as long as the three days promised! The phone works beautifully and 900 mxn was a fair price, but I just wish they had been up front about the time frame. I didn't look at CDs or anything, but the repair counter was pretty helpful in fixing my iphone, so I recommend them for that alone. Just take their time frames promised with a grain of salt (and multiply it by 2)

From the owner: En ENCOM Computadoras somos especialistas en el servicio, reparación, instalación y mantenimiento…read morede computadoras y dispositivos tecnológicos de todas las marcas: Apple Mac, Dell, Samsung, Acer, HP, Asus, Sony, Toshiba, Compaq, Gateway, Alienware, Lenovo, etc. Realizamos: - Mantenimiento Preventivo y Correctivo. - Limpieza interna en CPUs y laptops. - Eliminación de Virus, Malware, Spyware, etc. - Instalación y configuración de Antivirus y Firewalls. - Instalación de Software y Hardware. - Instalación y configuración de Protección para Niños. - Recuperación de información. - Instalación de Servidores y Redes. - Diseño, Desarrollo y Hospedaje Web. - ¿Vas a vender tu computadora, teléfono celular o tablet? Nosotros te ayudamos a destruir toda la información para que no la pueda recuperar el nuevo dueño. - Contamos con Membresías Residenciales y Comerciales.