If you're having someone perform a service that you could do yourself, then you should ease up a bit and not be so hyperbolic in your review. The prices are posted, so if you think they're overpriced, then drive away. If you feel like they could have done better because of how much they charged for the service, then have the guts and common decency to point out where they fell short and not hide behind an anonymous post. I watched 6 people buzzing around my car, performing a service that would have taken me hours to complete, in the heat of the day and more cars stacking up around them, but they worked as a team and my vehicle looked great. There had to be 40 employees out there working to clean cars, so if one of them falls short of your expectations, then say something. Maybe they're having a bad day, maybe they're new or maybe the aren't good at what they do and need to be trained more or let go. Walk around your vehicle when they call you over; check the front and back passenger area and/or cargo area; check the windows and carpets to see if they're clean. Be better and they'll do better. read more

The did a fantastic job on detailing my son's car! They got all the stains out of the seats. I was so impressed. Highly recommend!

Car wash attendant turned on rain sensing wipers and broken my drivers side wiper arm. It bent and scratched my hood. Manager tried to blame me and say it was like that. The car is a 50k car, I DONT THINK SO. Business is NOT a member of the Better Business Bureau!! BEWARE!!! Plenty of better options in the area.......AVOID!!! read more

Not good enough for $44. You can get a hot wax and a full-service clean. They say it's supposed to take 20 minutes to complete this service. It takes about 3 to 5 minutes while low staffed lmao. the last time I was there I purchased probably the cheapest interior clean I could get and they had about 7 to 8 people clean the inside of my car and it looked amazing but this next time I went I took the same car I got the interior cleaned for $44 and remember two hours before I paid $18 additionally to have my outside cleaned but then later realize I want my interior clean too and they only had three people clean the inside of the car when I paid $44 for the interior clean with a hot wax absolute rubbish. I don't know how they do business over here, but I tried to call to complain when my wife came home and no one answered the phone I called probably three times and no one answers the phone it goes straight to voicemail After a couple rings. that right there is poor customer service, you can have people outside helping you put your credit card in the machine which is easy to do, but you can't have somebody on the phone, That's ridiculous. I will never come here again even though it's so close to my home and convenient. It's just not worth the money. if they are going to charge that much money to do the hot wax and an interior clean they should at least have seven people working on your car like the time when I paid only 25 bucks to get the interior and outside clean Just funny how stupid it is. God help this business. read more

I love this place and it's superb service. The employees are very friendly and display the utmost integrity. During my service today the cleaning crew found my friend's wedding band during the service and placed it on the center console. The wedding band could've easily been sucked into the vacuum or taken by someone but instead they kept the item safe. Then placed the item I had no idea was in the car in plain sight. I quickly texted my friend about his wedding band and it was a miracle these guys found the ring. I want to take the time to personally thank you all who worked Lane 4 today around noon. You all are a true God sent and blessing. read more

Terrible very pricey and will scratch your car and not clean it well. Better off washing it your self in your drive way or paying me to detail your vehicle twice a month. read more

This is one of the better interior/exterior car washes in the area,in my opinion. Detailing isn't my thing, but making sure that my truck is thoroughly vacuumed (especially that annoying little space between the passenger seat and the center console), and washed well. For $35, I get the Flagship Wash which includes the vacuuming, washing through the automatic machine and hand dry. My interior is wiped down very well. There is a $44 a month option where you can get unlimited car washing, but I don't come frequently enough to make that investment. The staff is always friendly, inside and it. The interior recently had new chairs added to the waiting room which was a much needed improvement. There is a television there, as well as, snacks and drinks to purchase, and other knick-knacks for your car interior. read more

I like this place and have come here several times. My only word of caution/advice would be that if you have car seats they don't seem to look at the seats at all. Like I don't expect them to wash the car seats or even touch them but it seems that they completely ignore even the pieces of the seat that are not covered by the car seat so I am consistently coming home and wiping down the seats after just having the car done. I have a 2019 Pacifica (minivan). read more

when did they raise the monthly price from $44 to $49? I renewed my subscription today and did not look at the receipt until I got home and noticed the $5 increase? read more

You can continue telling lies but slowly and surely you're loosing customers because you've become so greedy to a point that you don't care anymore. read more

Flagship Carwash reaps the benefits of the fact that there's really no other competitive car wash in the immediate area. However, that's not to say they don't do a good job because they do a really good job. They offer several services including a basic outside car wash, inside and out, detailing and more. The prices are reasonable and they have some good deals available if you can find a coupon or if you buy multiple washes in advance. They can get busy at times, but their staff does a good job of keeping things moving. I've pulled up to a long line only to see it move through rather quickly. The staff is generally friendly and I've never had a bad encounter with them. In fact most of them are very personable and I appreciate that they treat me like a valued customer. If your vehicle is dirty, swing on through because they'll make it look clean again. *This business is gun carry friendly. read more

It was my first time at the car wash and I asked for suggestions to get my interior cleaned as it was full of dog hair. The guy suggested express interior and was very nice I asked if I should move my kids booster seats and was told they would just put everything in the trunk. When the car came out they had not moved anything or vacuumed the backseat at all. The guy was very rude when I asked them to do it again and I removed my car seat and put everything in the trunk myself as he said it was their policy that they could not touch anything. Completely different from what the guy in the front of the line said. I got my car back it was still filthy disgusting. The gentleman informed me that it would be an additional $60 and my car needed to be shampooed to get rid of dog hair. I wrote a letter to the manager who offered me 50% off that service. I would have never had my car cleaned if I would've been told that it was not possible due to dog care or I would've just done the shampoo from the beginning. Total waste of $45. read more

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Paid $36 for a mediocre carwash. Dirt was still everywhere, had to clean it myself when I got home. I will not be returning there. Waste of my money. read more

First time user of flag ship car wash between Gainesville and Haymarket. This place is awesome. I paid $12 for a quick easy no hassle exterior wash with tires. Good value. So accessible. I will come back often! read more

Hands down this is the best Carwash in Northern VA. Always right on time! Friendly, Great prices and the outcome is ALWAYS GREAT!! Thanks for a great service! read more

Great service and they always do a thorough job. Best ti get there early though if you want the guys and gals to pay a little extra attention to your car. read more

Way too expensive. Car barely got clean and no one directs you on how to navigate their complicated queue process. Never going back

I am a frequent customer with flagship and when I got back in my car after they finished the inside I realized I had money in my door handle. Props to them for not taking it. read more

I purchased the flagship package for $32. I had to take my dog to the vet so my car needed a good vacuum. I get in after and was not real impressed, mediocre would describe it. Until I look in the back seat. It was still covered in dog hair. Hadn't even been vacuumed. Looks like I'm going to the White Horse in warrenton to get it clean. Will not be back to Flagship. Jenny, I had notified them that the whole reason I was there was for the pet hair. read more

Took my brand new car for the first wash to only find damages to the paint after I left Flagship. I Will Not go back in the future.

I just left this carwash. Upon exiting the car washing lane and entering the drying and interior cleaning lane the employee asked for my receipt. I told him I didn't ask to keep it. He proceeded to ask me three times what carwash package I purchased. I told him the flagship package each time. He smiled and shook his head in disbelief. I had to walk back inside and tell another employee what happened. They radioed him on his earpiece and confirmed my purchase. I walked back outside and the kid is just staring at me and laughing. I asked him why he thought I would lie about $5? He just sat there grinning. The car was not even cleaned very well inside after all of this. When I left, I called their office. The guy who answered, in a red shirt, was the one I originally purchased the carwash from and knew I didn't keep the receipt. He laughed and said "I can't do anything about this ... what is it you want me to do". I said to tell his boss this happened. He said he would and continued laughing. This is poor customer service. Poor car washing and poor training. I am never going back there and I've been going there for years. read more

My wife's vehicle went in fine, came out with over $1000 damage on a dented hood. Flagship says their cars have 8' of space between, but they didn't do that for my wife. They told her to go in right behind the Jeep in front of her. I confronted the Manager, Chris, about it and he said they saw it happen, but they were willing to let her drive away without even letting her know of the damage. My wife noticed it right before she was getting in the car after it was vacuumed to leave. When she asked to speak to a Manager, three people came out, told her it wasn't on them and that she should exchange insurance information with the other vehicle and them move her car so other customers could be serviced. That's when the Manager walked away from her. She was so upset I couldn't even understand her on the phone, but the Manager insisted she was fine and she didn't seem upset at all when he talked to her. He didn't ask if she was okay. Didn't offer any solace or apology. Then when I confronted him on the repairs, he said he would reimburse the cost of the wash. That's really nice, but should have been done immediately in a very different way when it happened. My wife left completely upset about how this all went down and very hurt by Chris and their staff. The entire situation is shady. No sign saying which gear to leave the car in (we all know it's Neutral which my wife did). The attendant outside sent her in way too seen behind the car in front of her not honoring their supposed 8' distance requirement. And then they weren't even going to tell her it happened. Had she not noticed AFTER they were done vacuuming, she would have driven away and then later in the day wondered how that happened. Be very cautious here. I know we won't be back. read more

This is my go-to car wash in the area. Like most full service car washes these days, the top of the line washes are fairly pricey. Luckily, these guys offer the option of an exterior wash only for a substantial discount. The other big plus is not having to wait in the main like for an exterior only wash. As far as the facility goes, it's relatively easy to get to and has plenty of parking. The brushless wash is pretty modern and does the best of any I've ever used. I've been here probably 50 times in various vehicles and none have ever been damaged. This business offers a discount to first responders and military. Kudos for that! read more

When it comes to quality service, Flagship deserves 10 stars. They are dedicated to their work. And with the Unlimited pass you can get a car wash everyday for less then 2 bottles of water!!! It's awesome!! read more

Flagship Carwash - Car Wash Near Me - Gainesville, Virginia

These folks always do an exemplary job. I should know as I'm here once or twice per week 'cause I have an unlimited plan which is totally worth the money. I visit the location in Herndon frequently as well. I also appreciate the friendliness of the staff. Thanks y'all! read more

I went here this morning for the first time. I'm generally not a fan of brush car washes like this but my car needed a wash bad. For $9 through the exterior wash lane I have to say I'm pretty happy. Even the surface of my wheels came out fairly clean. read more

Last car wash I went to I gave them 5 stars so I'm not somebody that just gives a bad review! With that said this place was horrible. They rush you thru the line pressuring to buy their $50 package. I chose the $37 as our car is new and that should have been sufficient! See attached photos of my still dirty car both inside and out. Now I understand why I wasn't even able to complete a phone call before my car was done. My car still needs to be vacuumed and I've been cleaning the rest of the car myself! They were rushing me to drive my car away and when I failed to get there quick enough they drove it away to another parking lot. Yes it was hot out but honestly some effort needs to go into the job or close down if it's too hot for your employees to function. If you drive all the way there like I did and feel pressured to buy something as now there's other cars behind you go for the bare minimum as you will need to clean it yourself afterwards regardless. read more

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Need more assistance for better quality work. Take pride in your work instead of volume. Update - Today at 8:05 AM 15 cars in line with four lanes open. I waited in lane four for 20 minutes watching my water spots dry. One crew working. Drove back through the wash and made them wash again. How can you have four lanes open with one crew working? Unacceptable. If I wasn't self employed I'd open a competitive car wash and blow them away... read more

I have found damage to my rims twice. I have to get out and clean all the water spots.

I've had their monthly car wash deal for over a year. In that time I added two other cars at separate times and then had them canceled. Both times the teenager behind the counter canceled the wrong car, and consequently I had been paying for a car that wasn't even getting cleaned. I've had my primary car detailed twice, and they did a pretty good job. The second time however they didn't even open the truck because they claimed they didn't know how. They had the key fob with the truck opening button and must have seen the button on the inside of the driver's door. I'm about second chances, but three stikes you're out. I'm taking my car elsewhere. read more

Your car will be spotless! I had a great experience getting my car detailed. Although it was expensive, it was worth it. The seats and carpet were shampooed and it smells like a brand new car. Will definitely be back. read more

I'm surprised at the negative reviews for this place. I love it! I have three kids that play soccer, so i'm there a lot to remove the mud and turf from my SUV. My husband and I purchased the unlimited monthly car wash membership. It's a great value - pays for itself by the second car wash. You can go as many times as you want, but not more than once per day. They always do great work! read more

I would not go here again. I had bigs on the front of the car ( a lot) that needed to come off. It went through the car wash, and they still weren't off. I feel a that point (in the hand drying process) that it should have been remedied. I had to do it myself when I got home. They also scratched the glass on my display screen where the odometer is! NOT HAPPY. I paid a little extra and the cup holers were suppose to be cleaned....that didn't happen, i had to do it when I get home. I will not be going here again, and I suggest you don't. read more

I did the top level interior/exterior cleaning, which was only $30. My car certainly looks better than when I drove in and to me, the exterior wash beats the gas station washes around here. Nice building and location too. It's kind of fun if you're outside when a train rolls through too. read more

Flagship Carwash - Nice view while you wait, if you choose the interior cleaning. - Car Wash Near Me - Gainesville, Virginia

I initially wrote a scathing review about Flagship Carwash in Gainesville in the heat of anger. I had a fender bender in the tunnel, and felt like I was being given the runaround. Well, it took a little time, but they not only made it right, they went over and above the call of duty to do so. You never know who you are dealing with until there is a problem. Today, I learned that Chris Toler is an exceptional person, and that Flagship stands behind their customers with full customer satisfaction in mind. Ive had good and bad carwashes from this place, but the fact that they made right something I was mighty upset about is testament to a company that will do the right thing, even when they don't have to. Thanks Chris Toler, and Flagship Carwash. read more

I understand it's a fairly crap job, cleaning other peoples cars all day, but some customer service and enthusiasm to do a half way decent job is greatly needed here. Save the money, do it yourself. read more

Until August 2019, I paid the monthly rate for over two years. I wrote a review and one of the managers called me to get more specifics when I wrote a public review. She gave me a month free (August 2 to September 2). During that time, I received shotty service. Fast forward to today, when I paid $32 for a Flagship Service. I asked Marc, if this package included them washing the mats. He asked if I had rubber mats and I said yes and he said yes, they will wash them. When I get through the line, and they are working on my car, I noticed that they did not wash my mats. When they called me over to leave, I asked who I assume is the Assistant Manager, why my mats were not washed when I paid $32 for the Flagship. He said, oh we use this spray and wipe them down. I told him that I wanted my mats washed. He then said, "I will wash them if you like." I said no because I had to pick up my child. While I was waiting for my son, I examined the job they did. It was horrible. They did not wipe down all of the mats as there was dirt on the mat between the second-row seats, my seats were dirty, and they did not vaccum well. I am done with this place. I cannot wait for the new car wash to open. Maybe a little competition will improve the service. read more

Manager/Owner is rude beyond belief. I am presently staying at the extended stay immediately in front of Flagship, and witnessed plowing of snow by a person said to be the Manager/Owner's husband. He left a big pile of snow at the rear entrance of the hotel, blocking passage for anyone parked at the rear. I have been a constant customer of Flagship for the past five months, having my car washed every other week, and to this point had had no problem to speak of. I walked over to ask if they could remove the pile, so that we could enter/exit our parking lot. The young lady at the counter went into the office to get the Manager who walked out of the office with an attitude saying, "What is the problem?". No Hello. No How can I help you?. Just, "What is the problem?". Before I could even get out that there had been a pile left by HER representative, she came at me with, "That parking lot is not our responsibility! Our guys do NOT plow that lot! You will need to speak with the manager there!". I tried to explain that the pile was left by HER representative, and she told me I was just frustrated because I could not get my car out, and I needed to calm down and talk with the manager of the hotel. After I told her that I had seen personally this person leaving the pile, she stepped outside still repeating that her people had not done it. She approached the truck driver, and told him I had said he plowed the hotel parking lot and left piles (which was NOT what I had said). I corrected her, and she relayed the correction to the driver who after initially denied having left the pile, said the workers who were shoveling the other parts of the street (which also are not their responsibility, but facilitate people being able to get to the car wash...) would take care of it. There was absolutely NO need for this person to exit her office with an attitude. There was no need for the raised voice OR the downtalking or the other typical Alpha Personality traits displayed in this encounter and what it has done is result in a lost customer, as I will not be returning to have my car cleaned in the future. I feel really sorry for the employees if they are talked to the way that customers are....... read more

This used to be Gateway carwash. The drive thru portion was as expected but the detailers are careless. They left obvious dirt on the car, haphazard with the vacuuming, and windows were streaked. read more

Been coming here for years, usually with the back seat covered in dog hair. Today, the attendant said it would cost an extra $10 for vacuuming... thinking it's time to shop elsewhere. read more