Horrible company we quit using there services and 7 months later decided they needed more money and decided to start charging us for no service. poor business model if your using them now get out before they start pickpocketing you to. read more

This company is terrible. We have literally lost thousands because of their lack of attention to fixing our configuration. I'm tired of calling begging for their help. Customers vote with their feet, and we are running, not walking, away from Flagship. They are a sinking ship. read more

To simply describe this service in 3 words, it is extremely DECEVING, UNETHICAL AND DISHONEST. Stay away from this scammers!! So far this has been the most unpleasant experience dealing with a "service" like this. Brendan Bullock was my account rep and he GUARANTEED that I was only going to pay 9.85 a month but when I get the statement I get charged 21.80 just in undisclosed fees plus the 9.85. I spoke to Brendan about it and he PROMISED to process a refund for 21.80 four weeks ago and I am still waiting. He stopped answering emails and calls and all his collogues I spoke to would lie about the refund and also say it is processing. Until this day I have not heard from Brendan or the so called "supervisor" that was supposedly going to call me about this issue. A company like this should not be in business with such a poor delivery of services read more

They will try to put you out of business worst people to ever use took hundreds from me without warning they don't even put on your statement most of the time they tell you 25 a month in fees yet they take 87 to 349 They charge a percentage for processing a payment then they charge it again at the end of the month read more

I've been using Flagship Merchant since October 2017 but it was not until I was preparing my taxes did I realize I was being completely ripped off by them. Things that are in your contract when using them but they wont tell you over the phone what that is. $30 PCI compliance fee(free with other providers) $25 website fee(that you automatically sign up for when signing your contract) A bunch of other crap. Then I cancelled on March 20th and emailed back the cancellation letter and theyre stating they never received it and charged me $63 this month. COMPLETE SCAM ARTISTS just pay square more and be done with it. read more

Stay away from this company. Start you off with low fees and they start charging you on things you never agreed on. They sent me an iphone credit card swipe device only to start charging insane fees just for having the device which never worked. Wasted too much time with their useless customer service and in the end had to cancel. They even charge me an extra month on the day of the cancellation, so I'll spend a bit of my time free of charge to them to make sure everyone knows what a crappy company this is....stay away!!!!! read more

If I could rate them a "0", I would. They sign you up with written documentation on your fees and say "no hidden fees", and then opt you in to additional fees, websites, and "services". They say that because you "signed up" with them, all they have to do is start charging you on your statement for things and they take funds directly out of your bank account and refuse to refund them. It's extortion. They do not return emails or phone calls, and then they use 3rd parties to answer the phone when you dispute on your bank account. The rep I just spoke to said he agrees that it is unfair business practice. Run far, far away. read more

This company was once good but now they are thieves. They open accounts under your name that you didn't request and bill you and when you try to close the account you didn't open they keep billing you. Run from this company, they are scammers read more

DO NOT USE!!!! THIS COMPANY IS FRAUDULENT!!! To connect with the legal team, it is a PO BOX. Their legal name is PAY SAFE GROUP. I am filing a suit. If anyone else, would like to file, you can direct message me for information. Legal team address Attn: General Counsel PO BOX 3429 Thousand Oaks, CA 91359 Horrible company! I was not ready to start using the service but the sales person who 'helped' me said that our account would be in a seasonal hold and the fee would be 'minimal' ( less than $12). They have charged me over $1000 for services that were never used (company.com charge, location charge, etc) The only way to get a refund of $150 is to keep the account open. Are you kidding me?!?! Refund for $50 a month and charge More to stay with them so they can continue to rob you! read more

Hidden Fees, Misc fees, add fees without consent! I had to cancel due to the outrageous fees they charge. I am currently in the process of taking them to small claims for the ridiculous fees they have charged me over the last 18 months. Stay away from this company! read more

we own a small business and a salesman from them contacted us and sold us a bill of goods. They have fraudulently charged us over $5000 over the last 3 1/2 years and never once processed a single credit card transaction for us. We will be seeking legal counsel but be aware of this unethical company!!!! read more

This is the most unprofessional company I have ever had to business with In My life!!!! They do not return calls and misrepresent everything. Don't sign up with them read more

I'm not sure if this will let me leave 0 stars but I wish I had checked the reviews prior to falling for all the promises! We've been using Square for the past 8 or 9 years without incident. I was shopping around for cheaper rates since we got really busy this past year, I was looking to save some money on card processing. I found Flagship Merchant Services and jumped on a call. My sales rep promised me the world. No matter how many times I grilled him and asked about any hidden fees - he assured me there were NONE!!! And everything else supposedly worked just like square - I'd be fool not to make the switch. Well 1st transaction took over a week to get the money into my account. I spent more than 2 hours trying to get through and being put on hold, then disconnected etc. 2nd transaction (I was promised that it would be in my account in 2 days at the latest) took a week also. I've done 2 more transactions since and only 1 went in when it was supposed to. Long story short, they take fees out at the end of the month. There is NO way to see what those will be as you get your statement days AFTER the money is out of your account???? Not sure how you are to plan for that. When the fees finally came out of my account it seems there ARE hidden fees that they don't tell you about and in doing the math I ended up spending MORE than I would have with Square.... I've tried to call and email my sales rep without luck, I've called support many times without luck and also called customer service without luck. Each dept says it's a different department and then that department says I need to talk to my sales guy who says I need to talk to the 1st department I called in the 1st place.... Buyer BEWARE!!! Run, you're better off with Square!!! Even IF there was some sort of savings, the amount of hassle, lies and countless hours I've spent on hold and being disconnected are not worth it. read more

I have been searching around for a good merchant to carry card services, thinking that Square isn't the only brand out there. I was contacted by Flagship to consider a service with them for their card services, that were similar to Square. I talked to Tom Thompson, who was actually a really nice guy, and we discussed Boston (home of my grandparents), and the area, etc. Unfortunately, Tom was able to quote me rates for which I would incur every transaction, but did not follow through with a conversation that we had previously. I requested documentation in writing for the rates for which I was quoted, but never received them. Tom continued to call, as if the conversation never happened. I left him a voicemail to send again the aforementioned documents, but they were never received. All in all, they seemed to have decent pricing and okay customer service. I probably wouldn't go back to them, since they seem to be more interested in the sale. Too bad, Tom. Too bad. read more

SCAM SCAM SCAM. It's a month to month contract and I've been trying to canceled for the last 5 months and they are still withdrawing $200 from my bank account although I've been trying to cancel and I have not swipe any credit card transaction with their Clover for the last 5 months. I've done a whole lot of service request to cancel my account and theirs no one I can talk too about this issue...SCAM SCAM SCAM SCAM SCAM The $200 dollars is on fees alone. I was paying like $700 a month with transactions when now I only pay less than $200 for the same amount of transactions and no fees attached to my new service. If you think this is fake review come visit me at Aloha Mini Glow Golf in Peabody Mass. I will personally will tell you stay away from this company. read more

Not efficient, don't trust the sales representative they make fakes contract, ( Ryan ) customer service is a joke without the laugh. They forced me to issue a client a refund because they make a full payment in advance, and instructed me that my account will be closed for breached on contract. Taking fund before services are rendered, I'm a life Coach services has to be pay beforehand, it's the nature of the business. I would not reccomend not suggest this company. read more

In a single word, thieves, they have the worst customer service ever they also have hidden fees they love to lie and rip off people!! Off their hard working money. I have tried to work with them but they are horrible you can not trust them beside that they are extremely rude . Go someheee else for your financial needs. read more

Horrible customer service and standards. They charge you left and right without you knowing. I called to cancel and then six months later realized they continued to charge me. They stated that is because they didn't receive it in writing which wasn't stated to me. Now I can't get a hold of anyone to cancel. I have 3x called and they were supposed to call me back. I am sitting on hold now for an hour and 30 minutes to try and cancel but I am just on hold. Please don't put you or your company through this. read more

These prices are outrageous and to cancel is a complete nightmare. One of my biggest regrets is signing up with this company

They even know they are so fraudulent. I was finally able to negotiate a settlement with them where they only stole half of my money and not all. Victory? Ha. So to anyone who was ripped off, do not give up. Keep threatening them. They know they are a dishonest company and breaking laws. Keep pushing so honest business owners are not ripped off. And in case any execs at Flagship are reading this. Kudos to you idiots. I hope you sleep well at night knowing you rip people off for a living. Quite pathetic that this is the best thing you can do to make money. Are you better than a pickpocket-er on the street? I would argue worse. At least if you are pick pocketed you don't waste time dealing with it. You not only steal money but you waste our time. Again, kudos to you and I hope you sleep well at night. read more

Worse service EVER. The sales people " coach" you when filling out your request but their only concern is getting a sale. Once they have you as a customer the service is terrible. To speak to customer service is a nightmare of gloomy hold music and getting bounced to one gloomy hold music to another. Beware read more

Stay away! $119/yearly service fee, $39/mo non-compliance fee $15/mo..it suppose to be 1.98% but they take 3%.. they harass you and tell you what you want to hear. My business was charged for a yearly service fee within 3 months of service. I was told if i bought the Clover device without leasing, I can take it to any bank! Sure Can't!! Scam, Scam, Scam!!!! stay far away! where is the -0 star button! read more

This place has ripped me off adding fee on top of fees for 15 months. I have never used their services. No communications from them for fines which included non compliance which I was never informed of for a total of $1346.87 for 15 months for a service never used. The bill was supposed to be $32.95 per month, plus processing fees. These guys are thieves! read more

My dad is using their virtual terminal called Expinet. He loves and and it does exactly what he needs. Recommended.

I wanted to contact you in reference to your review of Flagship Merchant Services: https://bestofcategoryreviews.com/flagship-merchant-services-review This Company is Fraudulent in Nature. As a business owner if I were endorsing a company that weren't legitimate I would want to be made aware as this. Link to reviews: https://www.cardpaymentoptions.com/credit-card-processors/flagship-merchant-services-review-complaints-and-rating/ My Personal Story: If I could Give them NO stars I would. It turns out they we're charging me $30 per month for not filling out a form of some type, which they had never mentioned (on their statement it even said call our customer support to find out what this is). Cumulatively among a variety of charges it was costing me just below 6% of transactions. I've asked for the processing information to verify the classifications of transactions, they refuse to supply it. I've asked for my original Agreement & Documentation, they refuse to provide it. Even in cancelling my account they require you to fill out a lengthy form and fax it to them. This form also states that they can only close the account as is outlined with your original agreement, which again they have not supplied. Everything their sales team says is a lie. I Know because I called the sales team instead of support to verify that what they were charging was not what they were selling. Once I confessed that I was actually a current customer and the numbers didn't line up, the sales person changed her story, and grew extremely hostile. She even went as far as to tell me she could explain every charge on my bill, then when I asked a specific question she said she could not answer it because she was not my account representative. Then immediately followed with that by saying that she could see that my account representatives were this person, and that person, and that they were no longer with the company. (This is after she tried to sell a new customer services) Laughable, this company is fraudulent, it's got class action lawsuit written all over it. After hours into trying to cancel service, and have requested my original contracts, documentations etc. This information has not been sent, and absolutely no confirmation of cancellation provided. After reading several different reviews claiming that monthly service fees continue to be drafted after attempting to cancel the account. So... Sure there aren't any early termination fees, but they are seemingly making it impossible to cancel service. The end result is, after consulting with my bank, the only way to insure they cannot charge fees in the future for services that I've attempted to cancel is to close the entire checking account, and open a new one. Which is what I spent half my day yesterday doing. Thanks Flagship! Anyways don't end up like me. This is literally a nightmare. BUYER BEWARE. read more

Stay away from this company. All they do is keep adding fees to the merchant. None of these fees are told up front. they are a rip off. do not use them. WOW I just read all the other reviews. sure wish I would have done that before I signed up with these idiots read more

Stay away from this company, they charge you extra fees and add you to some sort of website and charge you. They are the very worst with hidden charges, the government needs to shut them down. I reported to BBB and now they are trying not to allow me to cancel after many many years, I have to call the bank today and try to block them from having access, they are the very worst in companies. Run from them. read more

I have a very small hypnotherapy business and signed up with Flagship to process credit cards. I received the wrong terminal hardware, returned it and waited for the wireless hardware that I never received. I was charged 154.95 for the original terminal Verifone hardware and has still not been refunded for this. It was sent back in April 2017. After many emails and phone messages that went unanswered by my sales rep, Jimmy Adams, I requested to speak with another rep. Each time I was informed that another rep could not help as long as Jimmy was working with me. Needless to say, he was not working with me and everything fell apart. I sent a final email to let Jimmy know that I would not be using their services. Thinking that this was all done, I moved on to Square, which I have been very happy with. I recently realized that Flagship, which appears as "Bankcard" on my bank statement, with NO phone number or other identifying features, has been charging me 65.95 a month to process my credit card transactions. Since I do not have their hardware to do this, they have been charging me for nothing. It took me a while to figure out who was charging this, since there is no identifying info that appears on my bank statement. Once I discovered that it was Flagship, I tracked down the customer service info and made a call explaining my dilemma. My complaint fell on deaf ears- basically "sorry for you, you signed a contract" and "nothing can be done about the past charges". This whole mess was caused by a sales rep that no longer works for the company-obviously for good reason- yet the company refuses to refund money that has paid for nothing. Beware. Flagship has many great reviews, seriously wonder where they have come from. Also, when you go on their site, good luck finding a box to click that will give you info about cancelling their service. And there are no FAQs or info in the help box if you type "cancel service". Beware small businesses. read more

STAY THE HELL AWAY... BAIT AND SWITCH...Rates are just smoke screens, good luck getting a hold of anybody after you sign the contract...$119/yearly service fee, $40/mo non-compliance fee, $19/mo some other third party fee, and bunch of other extras...go with a major bank merchant services... read more

We bought a wireless desk top credit card machine and a credit card reader for our phone from this company. They shipped them to us but sent the wrong credit card machine. (It wasn't wireless) we tried to rectify this but their customer service was very bad. We would be on call waiting for up to an hour and a half, We would leave messages, that were never returned, nor were our emails. When we did reach someone we were often told it was the wrong department and had to call a different number. So thinking we would always have difficulties if we had a problem we decided we didn't want their service. It was just as difficult to return the machines. We finally got the info as to where to return them and waited for a refund. it's been a couple of months and we still haven't received a refund. BUT they've been charging a monthly fee for services we never used, on machines we never used and in fact don't even have now. It's impossible to actually deal with anyone there as no one seems to have any authority and it's hard to get through to anybody anyway. We always seem to get passed on to somewhere else. Chris Ferro, their senior sales representative was very good about calling and emailing us everyday until we signed up for their service. Now when we try to contact him he's either away from his desk, on vacation or he just doesn't return our messages. We would NOT recommend this service to anyone. It seems their business strategy is to get you to sign up, pay at least the monthly fees and forget about you, and make it as difficult as possible to leave. read more

Not good at all. Confusing changing fees. Keep trying to tell you your not all the way closed on your account because there are two accounts which you didn't even know about. Unbelieveable unprofessionalism. You can find a much better solution.I'm submitting all my correspondence with them and copies of bank statements and contract to the Attorney General's office. Suggest you do the same if you feel you were ripped off. read more

I guess there is no such thing as a -rating. Because that would really reflect my experience. I'm not going to get into details, but this company is a master at hiding fees on top of more fees. The amount of money I've lost over 3 years with their fees is in the thousands of dollars. Shame on me. Stay as far away from these thieves as you possibly can. read more

The customer service, even from "your Rep" is terrible. They don't return phone calls or emails once they have you signed up and they give you one quote on fees but charge you more at the end of the month. Terrible company!!! read more

Whatever you do, DONT go with Flagship!! Finally get the reader and it's impossible to set up. The app keeps asking for a terminal number which I was never given. Multiple calls to customer service who just connect me back to customer service over and over and over..... Can't get a return email from ANYBODY, even my own "personal" rep. So I googled Flagship reviews and found a lot of bad reviews, also found out about monthly fees they never told me about. So yes in addition to swipe fees there is a monthly fee they fail to tell you about. Talked to 3 different people in CS that quoted me 3 different prices. Finally had enough and decided to cancel. IMPOSSIBLE to get to the right department to cancel . They just keep giving you different phone numbers that only bring you right back to customer service, who claims they are unable to cancel and need to get you to the right department, which they don't. One guy put me on hold and left me there. Like being in the Twilight Zone. They then charged my account 12.95 despite the fact that they know I am unable to get the card reader app working. I can go on and on but I'm sure you get the drift by now. Just DONT. read more

If I could leave stars I would. I opened my account with the idea of processing credit cards for payments. When I didn't use the service as I thought I would I called in to close my account. Unknown to me there had actually been 2 accounts opened for my business - 1 for an office machine and 1 for a mobile device. I never received the mobile device and when I informed them of this (and told them I wouldn't need it anyway) they failed to close the account. In addition they opened 2 accounts with Authorize.net and I continued to be billed until my accountant found the charges in my account 6 months later. I contacted Authorize.net and found out I still had an account open, at which time they closed the account and credited me for charges going back to when the 1st account was closed. At that time I jumped through the hoops to close the remaining Flagship account and received an email confirmation of the account status as "closed". There was no mention of a balance owing, simply an email saying they were sorry to see my go. Not only did they neglect to inform me of a balance they made no attempt to inform me of this until I received a collection notice in January (2 months later). When I contacted the company they tried to argue with me about it and refused to fix the problem. I even offered to pay the amount they claim was due at the time of the account closure just to get this resolved. NOPE So now I've had to file a complaint with the BBB and Attorney General just to try to get them to do the right thing. I would not even recommend this company to an enemy.......... read more