Jacki Tait is a REAL PRO!!! Helped us find the perfect place in Flagstaff, handled everything with…read moreperfection and poise. Would recommend Jacki to everyone! Exceptional service and great knowledge of the area. Thank you, Jacki!

I was new to the area and hate apartment living, so I wanted to start the search for a home as soon…read moreas possible. I didn't know anyone here, so I relied solely on yelp to find a realtor. The reviews were so helpful, so I reached out to Jacki. She's fantastic! We ended up buying the very first house we saw and Jacki made the process so easy--even in the time of Covid. We really appreciate her honesty and integrity. I'm so glad we not only found a house, but also made a friend!

I called from out of town to sell a house that belonged to my late mother; Adam didn't have…read moreexperience in the neighborhood, so he kindly recommended another realtor, but, when that one didn't come through, Adam took it on for us. The whole process was remarkably pleasant and easy, and he was there to help at every step of the way, keeping me informed about the process of setting an asking price (difficult because there really were no comparable properties) and letting me have as much control over the process as I needed, but also taking the lead in those areas where I knew I needed a lot of help. Adam was personable, respectful, and easy to reach throughout, and it doesn't hurt my opinion any that we wound up getting 22% over asking.

Based on his outstanding reviews, we chose Adam as our real estate agent, and we were not…read moredisappointed. Although we were living across the country and never had the opportunity to meet Adam in person, he handled everything with professionalism and great care. He priced the property appropriately, and it sold after the second showing. He kept us informed every step of the way. He also went the extra mile in keeping in close contact with the tenants that were living on the property. Because we were out of state at the time of the sell, he arranged all of the repairs for us. He always gave us options, offered expert advice, and listened to our thoughts. Without hesitation, I would recommend Adam Benton for all of your real estate needs!

In a year that has been punctuated by stays in long-term rentals, I'm used to the typical "send 10…read moreemails with a question and get 0 responses then resort to cold calling." I sent a question about long-term rentals to a bunch of places in Flagstaff. Realty Executives of Flagstaff responded within 20 minutes with more information including an info sheet and a specific referral. Two hours after that I had called the referral and located a long-term rental that will save me thousands of dollars compared to an Airbnb listing. Responding to emails goes such a long way and I just wanted to write this review to let the team here know how much I appreciate the help. Nobody else responded.

I have now lived in Flagstaff for years. I have bought and sold a few homes. I've also owned a…read morerental property. My experience with Wayne McCormick, Terri Clark and April Knapp is nothing short of amazing! Wayne and Terri have helped me sell a property and purchase our dream home. The skill that they have shown is impeccable. Wayne not only listened to what we wanted but through his astounding insight he knew what questions we would ask in the future and anticipate just exactly what we would need. Terri was very quick to respond to our texts and calls and returned quickly with any information we asked. I worked will April Knapp as my property manager of my rental and she helped sell that property without any complications. What a wonderful experience. She was on top of every problem and corrected the situation before I even had to be involved. What a magnificent characteristic. I'm away from Flagstaff a lot and to have her taking care of all the things that come up on a regular basis is so spectacular! I not only recommend these fine people but I look forward to working with them again. How many times after you got done with a situation did you think, "I would never want that again?" In their case, I can't wait to work with them again.

Justin is an outstanding realtor. He goes the extra mile to find your new home. We did not live…read morein the town in which we were buying so he toured homes for us and sent detailed videos and commentary for each home. He is quick to respond and will accommodate your schedule. We highly recommend Justin!

Has helped several of people I have referred to him! Great attitude and knows the high country!read more

Mr. Ginsberg is the rudest, most unprofessional agent I have had the misfortune to deal with. To be…read morefair though, he was pretty unpleasant to deal with at the beginning of the lease so it isn't like he mislead us. NAU parents beware and avoid this office at all costs. We have alerted the off campus housing office of the school as well and will also be filing complaints with the Better Business Bureau and the local Board of Realtors.

Was left hanging for over 5 days. Then we were told they went with another family. We had cash on…read morehand the day we looked and we looked at the house very first day on the market. They didn't even bother to follow up were looking for another house already thank God, because I don't think they'll ever call us back.

So far not impressed. Called and still no call back? I expect a call back within a few hours. A…read moretrue real estate agent will not leave me hanging!

Nikki Barrese helped is through selling and buying a home. She answered every absurd question we…read morehad, made sure all our needs were met, and was unbelievably patient. She took notes on what we did and didn't like at each showing, shot us listings as soon as they came up to look at, and more. I would highly recommend using Northland, and Nikki in particular.

From the owner: I have been a full-service agent for over 20 years in Northern Arizona! Some examples would be that…read morewhen a home needs minor things done before listing the home I work with the seller to get those things done. Light painting, small window trim replacement, small vent needing to be installed, etc. I am always willing to help as long as the sellers are right there working with me. When representing a buyer it is about taking the time to explain all the paperwork. Letting a buyer know about all the inspections they can do, during their inspection period. It is amazing the things that can be missed even on new construction. I have worked with a builder for over 15 years and he doesn't miss things very often and if something is missed it has been very minor. I can't say it is that way with all builders!

I rented a furnished "luxury" 3bd condo through Tim Allen at West USA Realty. I got the impression…read morethat Tim is a nice and reasonable guy whenever I was able to get in touch with him (we even got a small rent credit for all the trouble), but the communication was consistently godawful. Text, email, phone, work orders; literally every time I had to contact this company (from begging for the lease contract to getting clarity on the security deposit) I needed to follow up at least once to move things forward. I originally wrote this review to detail each point of communication (like 8-10 distinct threads) and how it was a consistent cycle of unnecessary stress followed by empty apologies. I've already shared most of that feedback privately and don't want to push the character limit on this review. Most memorable for me was that, despite asking several times during the two weeks leading up to move-in, I wasn't provided with the lockbox code, wifi info, or much of anything at all. I finally got this info around 10 AM *on move-in day* after speaking to Jacquie Kellogg, who was terse and asked me "Do you have Tim's number?" before telling me she'd call me back. Tim sent me the info. Jacquie never offered any apology. $4500 per month--that is fruit basket on the doorstep territory when the realtor commits a move-in gaffe such as this. Another calamity was when the fridge broke. The handyman came and he just had to mention that he used to work with Tim years ago but that he stopped because his invoices would mysteriously go unanswered for months. I felt like I was in one of those Goosebumps books where they find out who the villain is in the most cliche way possible. I came out to Flagstaff intending to buy a vacation home, pre-approval letter in hand. Based on my experience as a renter, I became cynical about the prospect of working with a property manager. I thought paying a premium would guarantee me a certain standard of service but I truly believe that working at West USA is viewed as a clock-in/clock-out job where it's totally fine if emails from June are getting answered in August. My eyes water when I have to admit how much I paid to join the backlog.

Tim Allen and West USA was the absolute worst experience we've ever had as tenants or as renting…read moreout the home we own. It's difficult to recount the number of terrible incidents that occurred coupled with the bad attitude and lack of customer service. That said, the most memorable was the back-up of the septic tank, after we had previously reported a foul odor and repeated back ups of toilets in the home. When the septic completely backed up occurred, filling the bathtub, I sent photos of what was happening and received no reply from Tim and no assistance with the clean-up. My daughter wouldn't bathe in the tub afterward, insisting, "It's hard to get that out of my mind." True. The company that eventually arrived to deal with the tank suggested this was 10 years in the making. Septic tanks require much more frequent maintenance. Nearly every appliance in the home broke down during our one year rental period (for which he insisted we pay a month's rent prior to arriving on the property to hold it), the central heat (in Flagstaff) didn't function (we were advised to purchase space heaters), and there was little if any hot water or water pressure, despite the high-market value rent we paid. All of these amenities were included in our contract. The response from Tim regarding the consistent breakdown of appliances (washer, dryer, dishwasher, septic, heating system) was: this never happened with previous renters, implying that it was our doing. Perhaps the complete lack of attentiveness and maintenance on the part of West USA had something to do with that. After the dishwasher worked only intermittently before Christmas, Tim indicated that we needed to wait until it completely broke down until replacing it; it took three months before we had a functioning dishwasher, supply chain issues aside. And these are only examples. Despite the inconveniences (and time we had to allocate to cleaning up the septic back up in our baths, showers, toilets; handwashing dishes daily for a family of four; and finding alternative means of washing and drying clothes), Tim never offered to compensate us with a reduction in rent; rather, he gave us 45 days notice to relocate, in the summer, in Flagstaff, because the owner intended to return, when less than 15 days prior, we received an automated email about renegotiating our lease for the coming year. Both Tim and has assistant were rude, incompetent, and failed to execute their duties as property managers, to the extent we considered legal action. When we began looking for a home to move to, the only criteria was nothing offered by Tim Allen and West USA Realty. We have rented homes from multiple people in multiple states and countries since 2000, and have in fact become long-lasting friends with many of them - we care for homes we rent as though they are our own. And, as homeowners who rent out our home, strive to maintain the property and respond to needs as quickly as possible. This review requires I select a star, one star being not good. It's much worse than 'not good'. No stars. Tim Allen and West USA are the absolute worst.

Eileen is a rockstar and . . . she answers her phone!! From start to finish when helping me sell my…read morehome, Eileen was honest, worked her butt off, and went above and beyond to get the job done. She is a pro with outstanding integrity and experience. She also listens and gives great advice. There was an unforeseen circumstance the day before closing, Eileen didn't blink an eye. She gathered her extensive resources, put them to work, communicated extensively with me and the buyer and got everything resolved. Highly recommended!

We had a positive experience with Eileen. Sold our land quickly and at our target/desired price…read more Everything went smoothly and we were able to close early even.