Do not use this office if you are hispanic or latino or English is your second language. Mr. Rob…read moreBoggan was very rude and racist to my husband today and the only thing he needed was a new account. What a shame! Chase you should teach your workers better At the end of the day this is not the only bank in Michigan

I have been with Chase bank many years and recently ordered something on line.It was a scam and I…read morelost $150.Chase just sent me a letter saying they took the money out of my account.I thought the banks offered some protection from fraud but I guess not.i will be closing my accounts there as soon as I can.I will join a credit union where at least you earn some interest on your savings.

Staff is very helpful. Credit unions are a great place for personal attention. Everyone should…read morebelong! Essentially, if you are a member, you own the bank. Don't let the banks take advantage of you!

This review is just for this bank overall and not this particular location. They SUCK! I'm a long…read moretime banker, currently retired, and this place is one of the worst I've seen in my decades long career. First, here's a little insider secret: banks are notoriously cheap when it comes to hiring good IT professionals. Why? Profit for the shareholders, of course. Since banks merge with other banks all the time if you work in the industry long enough you'll work for quite a few. Well, that's unless you stay at the lower level positions. Ive worked my way up the ranks in many dinferential positions so I know a thing or two. The only reason your money is safe is because it's FDA insured and not because they have good IT teams. 5/3 wasn't that great to begin with but they've recently gone through two back to back mergers. Their syste is a mess right now. Each time I attempt to make an online purchase it blocks my card as "suspicious". So I call and I'm told they don't see a problem with my card and they don't see a block. Some time later I try to use my card at a store and it's rejected. I call them and they say my card is blocked and it's always the "suspicious" online transaction that they couldn't see when they blocked by card. Interestingly, my husband that jointly owns the account, doesn't have this problem.Unless you like high blood pressure and talking to someone in a foreign call center who when they say they'll transfer you to a different department and then sends you right back to the beginning of the automated system avoid this bank.

Every time I have gone here the ladies helping have been so rude. They acted like I was a complete…read moreidiot because I didn't have a deposit slip even though I had an envelope that listed every thing that would be on a deposit slip. They also move extremely slow and talk about you when you're standing right in front of them. If I didnt have to I would NEVER return.

I have to agree with other review completely. The service here is beyond slow. If at any point…read moreyou actually need to go inside to do any banking you're going to be waiting for a very long time. Between my wife and I and my teenage sons we HAD 7 accounts. I say had because I just went to open an account for my 16 year old and intrude branch fashion waited for over 30 minutes with the banker telling me just one minute. Once she finished with the customer she was helping she walked past us and told me just a couple more minutes and walked in the back. A few minutes later the office door opened and she said something to a teller. That teller then came to me and mentioned she wasn't available and would I like to make an appointment to open an account. I told him no, and that I would be taking all of my accounts elsewhere. Too many banks to be treated this way.

I have been banking with them for years and decided to take a recreational loan out with them…read morerecently for 7.99% which was approved. Then was sent information over the day of signing that it was a powersport loan for 9.99%... It definitely would have been nice knowing that information, but their loan department failed on letting me know that.

Not greeted, stood around for a minute, walked out…read more.. All it takes is for someone to say, we will be with you in a moment.