=== PRICING - Rather high - They *coincidentally* increased…read moresome of their prices by a good 15-20%, a little while before Black Friday. - My experience: LOWEST QUALITY BY FAR, BUT PRICE FAR FROM THE LOWEST. === QUALITY - Low and inconsistent - I would stay away from their plates! They look nice in photos, but there seems to be NO QUALITY CONTROL! You will likely need to buy equipment to file them down! Half of them were rough enough to a) Scratch my bar and racks b) Cut my hands when unwrapping and holding them c) Not fit on olympic bars - Descriptions and measurements were *conveniently* inaccurate. a) Bar sleeves were much shorter than advertised b) Plates were much thicker than advertised c) Couldn't fit nearly as much as they lead me to think - My experience: FOR A PRICE THAT IS FAR FROM THE LOWEST, THE QUALITY IS THE LOWEST BY FAR. I have about 50'000$ of gym equipment from various brands and suppliers, but this one defined rock bottom for me. === CUSTOMER SUPPORT - Rather inattentive - Replies were *conveniently* spaced out and dragged it out. - When they did reply, they usually haven't read my messages attentively, so I found myself repeating the same things a few times, even though they could just scroll up and read it. - They brushed off some issues and swept them under the rug. - My previous review on some of their products seems to have disappeared. === RETURN POLICY - Maximal friction Return shipping is covered, so you don't have to worry about paying. Quite simple: 1. Re-package my few hundreds of defective plates 2. Load all those defective plates onto my car 3. Drive defective plates to the package carrier 4. Unload defective plates from my car 5. Carry all defective plates into the shipping center

From the owner: Bells of Steel is a fitness equipment brand that is here to PUMP YOU UP! Bells of Steel has…read moreengineered the best value designs, getting you more muscles for hard-earned dollars and helping you craft your perfect iron paradise in the comfort of your home. Designed with the idea that you should be able to get a fantastic home gym without overpaying, Bells of Steel efficiently maximizes every square foot of your gym with only the absolute best-designed products to make you stronger. Since 2010 we've helped thousands of Canadians like yourself outfit their home and commercial gyms with quality products at an unbeatable price.

If you're looking to build your body beautiful at home, then a visit to Physique Fitness will get…read moreyou off on the right foot. They've got a great selection of equipment including treadmills, ellipticals, home gyms, yoga and pilates gear, and boxing equipment. They've even got a realistic looking mannequin punching bag for all of you out there that are in need of a sparring partner that doesn't spar back, or even if you just need to take out your frustrations on a lifelike version of your nemesis. I had been searching high and low for treadmill lubricant, which was strangely like finding a needle in a haystack - all the other stores apparently carry it but are perpetually out of stock. Not a problem at Physique - the nice salesclerk had several right behind the counter, and I was in and out in less than 5 minutes.

Run fast and run far. Absolute run around from this store. Is there a - STAR rating?…read more Bought an AFG 7.1 treadmill back in September. Thought we should try and buy local as they are the supplier for the Brooks area. Did not arrive till mid October even though billed for the unit in September. Unit arrived with broken part and will not turn on. Have followed steps outlined in manual and per packaging about call tech support, do not call store, etc.. Even contacted service at head office who indicated the flow would be call tech support, when they cannot resolve they would contact Physique Fitness Store who would contact head office who would dispatch closest service body to get the product working. Yeah, in your dreams. That was 3 weeks ago and as you can see from this history of events these guys just take the money and walk away from the customer! Here is how it has gone to date and still no resolution. Sending us back to tech support who have already been unable to fix the unit. Next stop is VISA to recover the funds as well as following up with Consumer Services in Alberta whom we've opened a case with re Physique Fitness Store. Sept 10 2014 Visa charge put through Sept 24 Email from Ike - "The Treadmill will be going out from Calgary tomorrow." Sept 30 I phoned Rob at Physique Fitness to find out where it is..."it is on its way" Oct 7 I phoned Rob at Physique Fitness to find out where it is..."it is on its way" and tells ME to call Day and Ross Delivery Company Oct 7 I phoned Day and Ross - they confirm that they are "picking it up" as Physique Fitness called them on Oct 6 for the first time Oct 8-16 I phoned (numerous times) to Day and Ross and Hi Way 9 who have locally contracted to deliver. Hi Way 9 reports they could not contact me as no phone number had been passed along. Delivery address supplied by Physique Fitness inaccurate. Oct 17 Treadmill arrives damaged Oct 18 I phoned Physique spoke to Rob - He will get back to me on how to proceed on damaged wheel. Sent photos of damage to owner of Physique Fitness (no reply) Oct 18 Rob called and told me to call Melanie at Gym Tech and arrange to get a new wheel sent to me Oct 22 I phoned Melanie at Gym Tech she took info so that a replacement wheel could be sent to me. When I asked how I would put it on she said "It isn't very hard to put on - you'll see." (as it turns out the TM is too heavy for one person to lift to replace the broken wheel so it remains damaged) Oct 23-27 Treadmill assembled. Console not lighting up. Followed manual troubleshooting instructions - no change Phoned AFG Customer Tech Support as indicated on paperwork (1-877-462-3455). Spoke to Sophia - she walked me through the same troubleshooting steps as manual - assigned me a case number She then said she would call Physique Fitness to ask how they would like to proceed with the parts order. She called me back and said that the store instructed her to ship the parts directly to the store and they would call me with 5 business days to arrange a service call. Nov 13 I phoned Physique Fitness - spoke to Rob who had no idea what I was talking about Nov 14 I phoned AFG Customer Tech Support to follow up - they told me that the store accepted the delivery the previous week and gave me an Edmonton, Alberta address where they sent the parts. Phoned Physique Fitness - spoke to Rob, explained the part was in Edmonton and asked him to arrange to pick up my treadmill as I no longer wanted to spend time trying to sort out all the probems. He put me on hold 3 times as he tried to "find my paperwork". Eventually said he would call me back in 20 minutes. Ike Isaacson called me back and told me that "picking up the treadmill and providing a full refund was not how the process worked while the product was still under warranty"I attempted to give him all the steps I had taken to try to get a working treadmill (including the 38 day delivery time) but that I currently still had a non-functioning machine. He was quite stern with me and said that I had no business calling AFG as they were an American company based in Wisconsin and had "no idea" where Duchess, Alberta was. I SHOULD have known to call Gym Tech in Airdrie, Alberta to get it sorted out. Not what the manual or packaging says. He gave me the phone number of Gym Tech and tell me to call them for parts and service. I called Melanie at Gym Tech - she said that she (or Ryan) would call me by 8:30 am Monday to get details of the problem Nov 16 Ryan from Gym Tech left me a message saying (summarized) I am to call him or Melanie and, as I am not in Calgary, they will direct me to "Vision Service" out of Medicine Hat as the local service provider. They will "diagnose, troubleshoot, order parts and what-not" all under the warranty of the manufacturer. Nov 17 Phone Gym Tech twice on this date and left a message Nov 18 Melanie called. Too far for anyone to come service. Call Tech Support again.

I bought my first life fitness elliptical from Apple Fitness in Calgary 25 years ago and then…read morebought one for my brother about 3 or 4 years back. No only was the in home service excellent, my brother and I have moved and they disassembled the equipment and set it up in the new home. They are very careful and reasonably priced and arrive when they say they will. It is so nice they have your back AFTER you have purchased from them. If I could rate them 6 stars, I would.

The service is negative. The selection is wrong. The value is bad. Hire people that know where to…read moreput your equipment.

I've been a loyal customer of "Play it Again, Sports" for almost all my sporting equipment needs,…read moreand I can honestly say it's the only store I trust. The main reason is the amazing staff, especially Zach, one of the managers. Zach is phenomenal--always helpful, knowledgeable, and friendly. I went in yesterday to buy skates for a Christmas gift and Zach was busy assisting customers, but he directed me to his colleague Dylan, who was equally fantastic. Dylan went above and beyond to locate the exact item I needed at another location since it was out of stock at the store I visited. She called the other store, arranged to hold it for me, and made the entire process seamless. When I arrived at the other store, Reid had the item ready and greeted me warmly. Every single staff member I interacted with at Westhills and Shawnessy were kind, knowledgeable, and genuinely eager to help. It's clear that customer satisfaction is their priority. I highly recommend "Play it Again, Sports" for anyone looking for sporting goods. You'll feel welcomed and well taken care of every time!

Good concept. Generally very good experience and has great reiews but their attitude and policies…read more lost a customer today. I should have noticed the golf bag missing the entire stand and the rusted out rivets at the bottom, returned asap. Was okay with store credit or return but when told the best they could do was store credit, I said they shouldn't sell broken equipment. Retort was that price reflected condition. When i suggested it didn't I was countered again. Left without either telling staff they would need the money when it went bankrupt. Buyer be ware. Was not expecting them to induce a confrontation.

The Canadian version of Sun and Ski? Had bear spray, everything else is a sporting goods store.read more

I've been kinda lurking fitness stores lately, thinking about buying a treadmill. You know, the…read morehighly original "New Year's" thing. Having packed on 10+ pounds since my horrific yet glorious ball hockey injury, I was starting to feel the call. But still the call was weak. That is, until Yelp's Kick Butt Challenge was announced. Then the drumbeats grew, and with it the voice saying, "You are getting fat now, Nick. Put down that chicken wing and look in the mirror." "It's time." So.... here I am. Go-Mango's website was showing a sale price on for a treadmill I was interested in ($800 off), so I more or less took the plunge via a couple of emails with Joe, the sales manager. I stopped in after work to pay up (they are open until 8) and to schedule delivery & setup. The delivery & setup was definitely worth the additional cost -- it saved me hauling a 300 pound beast to my basement, only to spend the next 3 hours figuring out how to wrestle it together. (I should note: another fitness store I looked at only delivered to your front step, and after that it's your problem. I quickly eliminated them from consideration). Back to the purchase: with the paperwork out of the way, Joe was more than happy to share some details about the business -- and this location (the Alberta head office) in particular. The sale was already done, and he really didn't have to, but for peace of mind he wanted me to know that a significant chunk of their business is to police/fire departments, the defense department, etc. He said he likes to share details of the business for reassurance that it's a sound company, so no fears of them not being around to honor warranties in the future. Good to know. Physically, the store itself is much larger than the Brendwood mall location I also visited, and as such has a pretty decent selection of gear--the type of gear I'd most likely want to own. A lot of it is commercial grade equipment. My treadmill is rock solid, rated one of the best online, despite being on the cheaper end of what they carry... it was an excellent buy. And as of this writing, I have yet to start using it as a clothes drying rack. Yelp Kicks Butt 1/10

I cannot say enough good things about the great customer service I received from Fitness West here…read morein Calgary. I phoned them regarding an issue I had with my 18 year old treadmill. They were very punctual in phoning me back, worked with me to determine the best solution (based on the advanced age of my treadmill) and even ended up troubleshooting and fixing the issue over the phone. I cannot thank them enough for all their help and highly recommend them.

Repair of treadmills quick and easy! Best rates in Calgary!read more

Advice: Don't use this repair service. Even though it quoted a high price - $150, we went with it…read morebecause it said most of the time the problem can be fixed by the technician in the first visit. Another company said it would charge ~$60 to send a technician and then give a quote for repair and parts. The SOS technician checked the treadmill and said he could not fix it because he did not have the part but still charged full price. The owner said he would fix it when he got the part but six weeks passed but it still hasn't been fixed. He gave us the model # and said we can look for it. We asked him to charge us the same as the other repair service and reimburse the rest since he has not been able to fix it but received a rude reply. Does not return any calls. Recommend do not use the service!!! We made a big mistake.