This was my second time coming to the Greenbriar location, the first time I didn't get any help just picked up a pair of shoes but had to come back and return them because they were uncomfortable. Molly helped me this second time i came to exchange them and actually took her time scanning my feet and helped picked up a pair that help support my feet. She explained what type of shoes best suited my needs. PLEASE HAVE MOLLY TRAIN YOUR OTHER EMPLOYEES, GREAT CUSTOMER SERVICE AND VERY KNOWLEDGEABLE. FYI when I first walked in I came to the register another female employee came but didn't acknowledge me, just went to the other computer while popping her gum and blowing a bubble, very unprofessional. I had to ask her if there were any other employees that could help, and thankfully she called Molly to help me. read more

Fleet Feet is a small running shoe store where they do a foot scan and help you with trying on different shoes. I am skeptical of the foot scan as my friend who is a former employee calls it "all smoke and mirrors." They don't usually have sales on their running shoes, as they only offer a limited selection of the latest, most expensive models. They have a treadmill in store. This location has a small parking lot that is very awkward to turn into and out of on the busy street. I think it's really nice the employees don't make commission, so there isn't pressure to buy shoes on the spot. I tried on seven pairs of shoes and didn't find any of them to be very comfortable. For a store that emphasizes trying on a variety of running shoes, their return policy is not conducive to that. They allow returns within 30 days, but the shoes must be unworn. You don't know if a running shoe feels good until you actually run in them. read more

Fleet Feet - Fleet Feet - Shoe Stores Near Me - Houston, Texas

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I went in today to spoil myself as a birthday gift and get fitted for my first true pair of running shoes. The gentleman Sam took great care of me and gave me great options and got me fitted for a pair that was perfect for me. S/O Sam for the great experience!! read more

Fleet Feet - Mount to Coast C1 - Shoe Stores Near Me - Houston, Texas

Who knew a store could have such a great review! Travis was very kind and genuine. Although I have a fleet feet at home in Katy, this will be my new one. Large selection and well stocked. I got exactly what I came for. read more

Eddie was so helpful patient. He would've brought me out every shoe if I had asked. Great experience. Great shoes. Very happy.

Helpful and friendly service anytime I'm in this store! Great personalized running/shoe assessments and recommendations! read more

Need a new pair of walking or running shoes? Ask for Alex at Fleet Feet. So many choices. It's hard to decide, but I had been looking at trying a pair of HOKAs based on recommendations from friends and family. Alex watched my gait, took some measurements and then brought out several choices. After going back and forth, I actually bought what he first suggested. Nice benefit that you can try with a 60 day guarantee if the shoes don't work, they can be exchanged for something else. Note: they offer a 10 % discount for health care professionals. Limited parking, but there is parking around the corner. read more

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I had always wanted to get my foot scanned because my feet would always hurt and I would always attribute it to me having flat feet and being on my feet all the time due to the nature of my job as a nurse. I came across Fleet Feet on TikTok as I was looking up Hokas. This was overall a great experience and it was thanks to Santiago. It did take a few minutes for someone to help me when I walked it but it was pretty busy and there were several employees already helping customers through their shoe journey. When Santiago did come up to me, we first did a scan of my feet with my shoes off and then he had me walk to analyze my gait. Afterwards, they sit you down and go through the scan with you and discuss your sizing, arch, and width, and anything outstanding they've noticed from your scan and gait. I was told that I have pretty significant ankle pronation on both sides which could be seen in both my scan & how I walk. I had a feeling I had this issue because I have rolled and sprained my ankles a looooot while playing sports over the years so this made sense. He then showed me with my current shoes that I was wearing how that was affecting the shape of my shoe physically which I do notice more now. Based on this, he recommended a stability shoe. He asked if I had a specific brand of shoe in mind when I walked in and I told him no and thus gave him full range to grab whatever brands and styles he thought would be best for me. He came back with 4 boxes - Saucony, ASICS, Brooks, & New Balance. He was really thorough in explaining what made each shoe unique and the key differences that would match what I needed in a shoe based on my stats. He also gave me plenty of time to try each one on and walk throughout the store to see how I liked the fit and feel without making me feel rushed in any way. Once I picked out a shoe I liked, he brought out the different colors that they had in store for me to see which one I liked most. I ended up choosing the ASICS Gel-Kayano 32s. This was a seamless process and I really enjoyed learning more about my body and how to go about picking what my feet needed to be happy. Excited to try my brand new ASICS out and see if everything was accurate! read more

Best store in Houston to buy running shoes! They have a machine they have you stand on that measures the size of your foot, arch height, and width. They then watch your gate to determine which shoes would work best. I thought this whole time that I had supination but I found out I actually have pronation. Rob (shoe specialist) was spot on with the first shoe he had me try on. They don't work on commission so they aren't pushy at all, just there to help you with their vast knowledge. They didn't have the color of shoe I wanted but the Greenbriar location did so Rob called them and placed them on hold for me. Outstanding service and won't be buying running shoes online ever again! read more

Fleet Feet - Running shoes - Shoe Stores Near Me - Houston, Texas

Pricey....but this is the place we visit yearly or whenever we need to replace our tennis shoes. My wife loves Brooks and I tend to go with ASICS. Surprisingly I purchased Brooks and a New Balance 1080 this time around. Knowledgeable staff. Parking absolutely sucks at this location. read more

After looking at reviews, I walked in the store today to get my first pair of "real" running shoes. Once I walked in, I looked around, and then Gina came across the store and asked me if I have been helped yet. I told her I was looking at doing a 3-D scan and gait analysis for my feet and she gladly helped me. I shared with her my running experience and goals, she watched me walk to back of store and back, then we did the scan. We thoroughly went through the 3-d image on the iPad, she explained everything about my feet, then recommended me some shoes to try on. She went above and beyond my expectations. Getting multiple brands, checked my fit/size, insisted on me walking on them, jogging in front of store or on treadmill, asked me questions about each one's fit. Gina was so personable. Gave me her full attention. I loved it. After finding the one that felt the best, she insisted on showing me all the colors to make sure I got the one I wanted. As I was paying for them, she ensured me that if I had any issues, to bring them back and they will gladly reassess. I'm excited to get running on my new shoes. Thanks Gina and Fleet Feet team ! read more

Sam, you are a fine runner and know a decent amount about shoes and technology, BUT nothing about anatomical and gait issues. Recommending support shoes when one foot is neutral forces compensation which, in turn, tends to increase inflammation and recovery times. Often leads to degenerative conditions. If two feet are different the only sound approach is a neutral shoe with properly prescribed, molded orthotics. Unlike th off the shelf, these are no only molded to the athlete's anatomy, these align the strike. Yes, costly, but then again, medical bills, treatment and downtime cost far more. Sadly, from that said to me, the staff is trained to treat the worst foot, not the situation. At least Luke's Locker had to tier training for shoe fitters. Miss 'em. read more

Eddie is awesome! Stopped by here today because I was way overdue for a new pair of trainers. I'm not a runner but I take long, brisk daily walks so I wanted something that felt soft underfoot but still supportive. Eddie spent more than an hour going through pair after pair with me, talking me through the different features and making sure I found the perfect pair. It was nice to have someone really listen to you and trust that how you feel in the shoe is more important than what might be on the label or in the product details--he encouraged me to go with my gut rather than try to persuade me to get something that didn't feel right. My only qualm is that the selection could be a bit wider in terms of colorways, it's a small store so i get that it's not possible to carry everything. Still highly recommend! read more

Came in on a wed during the day was surprisingly busy so took a bit to get help but the person that helped me was very attentive, asking about what I was looking for and using their machine to check the shape of my feet. Offered me multiple options, didn't quite find the one I was looking for but helped order one from a different shop to try later. Shoes are on the pricy side but seem worth the service and quality read more

A couple of weeks ago, I decided to purchase a new pair of running shoes which is something I do twice a year. A long time ago, I settled on the New Balance 990 series of shoes as my preferred choice and usually buy them online or at a factory outlet store at a lower price. I know my size and they always fit perfectly. This time, I noticed that those locations were no less expensive than regular retail stores. I'm not sure if that's because of the pandemic but it's that reason that brought me here. I met Jerry, one of the salesmen, at the front door and explained my running background and the fact that I have only worn NB 990's. He had me stand on a measuring machine to determine if that shoe was proper for me and the machines measurements agreed. We discussed the 990's and he asked me if I would consider another NB model which I said yes to trying on a pair of the 860's. The 990 ($180) is a heavier and sturdier shoe where the 860 ($140) is lighter and a little bouncier along with being less money. I didn't care about saving the money as quality running shoes are very important health wise and the 990's have worked for me so long. After walking around the store with both types, I decided to take a chance and try something new besides with their money back guarantee there was little risk. I ran in then for the first time in a 5K last weekend and really liked them. They offer a different look, are lighter and with the Fresh Foam X technology provide a lot of cushion. Jerry was a pro using consultative selling skills and in this case actually sold me shoes that were cheaper than I was going to buy. All in all, this was a very positive experience for me with Jerry being the prime reason. read more

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Eddie is exceptional. His extensive knowledge, of the sport of running, and products allows for customers to get the best shoe possible. The store has a large shoe wall, and nice selection of retail. Eddie really sold me. Shoes were marked down, and I walked out smiling. It was an outstanding experience. POV: IF YOU NEED HELP PICKING OUT A PAIR OF SHOES TO BEST SUIT YOUR BODY ... ASK FOR EDDIE. read more

Went to Fleet Fleet for the first time on Sunday. I had a very pleasant experience. My guy was patient, kind, and considerate to my concerns. After he assessed my feet, I learned that I've been supposedly wearing the wrong size shoe for years lol with that machine cool machine. So that was interesting to know. He asked what I wanted and came out with every color of the style to ensure I made a decision I was happy with. He provided insight of similar shoes that would suit me best. I would definitely come back for my next pair of running shoes. read more

Fleet Feet - Mizuno wave rider 24 and 25 - Shoe Stores Near Me - Houston, Texas

Shopping at Fleet Feet brings back fond memories of the shoe store I enjoyed when I was in elementary school. Outstanding customer service that only family businesses seem to able to deliver. What a well informed, practical, and relatable team. Sam manages the store with patrons, staff, and family founders as peers and friends. Frank is the perfect coach and shoe outfitter. Even when this Greenbriar and Bissonnet store didn't have my preferred shoe in my needed size, Frank went above and beyond to help me find it everywhere else - at the other six Fleet Feet locations, online at fleetfeet.com, and on the various running shoe manufacturers' websites. Ultimately, we ordered one more running shoe to try in ten days. Happy to wait for this level of relationship, service, quality, value, and price. Love this small family business and 7 franchise locations. With so many elite athletes and marathoners, it's no surprise they think big and go the distance. read more

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The customer service is horrible if you're not a white individual. I waited in line for 5min for someone to approach the counter. When someone finally came to the counter, they both proceeded to check out the non black customers. I have never experienced such obvious racism. I will never return and spend my money in this establishment. read more

Wife needed new daily running shoes, so we popped in to this location in West U. Long time "members", but this was far and away the best shoe shopping experience we've ever had, and it all had to do with the associate that helped us - Jacob. This young man was incredibly helpful, brought out and described every single shoe he thought that would be a good option, we never felt rushed, he answered all of our questions and asked all the right ones as well. A PHENOMENAL experience. Great hire on Fleet Feet's part. Thank you Jacob!!!! read more

Customer service targets a certain type of person first. Had to ask for help in a small store. Employees reluctant to help unless you look like a runner or have other physical "features" Buying on amazon instead read more

I love this store! My feet hurt so bad after several 12 hour shifts at the hospital. I kept buying random brands and styles of shoes that people suggested that I try and nothing helped. I stood on this machine and they watched me walk to get an idea of what I needed. I tried on the three brands and styles that Sam recommended and the Hoka style that I selected felt like I was walking on clouds. My feet finally feel better after long shifts! I have since been back for the rest of the fam and to buy myself another pair and I had a great experience with another staff member. read more

Fleet Feet - Shoe Stores Near Me - Houston, Texas

Corey helped me and my boyfriend pick up a pair of running shoes. My boyfriend is super simple, and it took a lot of convincing to get him to let me buy a pair of new running shoes for him! And he went in not knowing at all what he wanted. Corey worked so well with us, he was so knowledgeable and patient and so helpful with his suggestions. He did such an incredible job with us, and was just the best person to work with this whole time. Never rushed us, let us stay 45 minutes past closing even on his birthday! I have never had a better experience with getting a consultation about anything. My boyfriend even ended up with getting the shoes Corey initially thought he was going to buy! He was just absolutely incredible and made this such an enjoyable experience from the beginning. Such a charming and thoughtful person to assist us! -Charlotte And Felix read more

I came to Fleet Fleet because my right foot started to bruise every time I ran. I tried everything and it didn't help. The guy (sorry I don't believe I got his name) helped me as soon as I stepped in the store. He assessed my feet and I found out that my running sneakers were too small. I usually wear a size 9 but my feet measured around 9.1, which meant that the 9 didn't give my feet enough room. I also learned that I had a high arch and neutral footing (I hope I said that right lol). He helped me pick out new sneakers and he was very patient with me. And I can honestly say that I took a run the next day with my new sneakers and no bruising and no pain. I am happy with my purchase. read more

Fleet Feet - Shoe Stores Near Me - Houston, Texas

First, everyone in the store was masked and socially distanced, so I felt pretty safe throughout my whole experience. Within a minute, Jake walked up bouncing a mini basketball as I was eyeing the women's running selection and asked if I'd been helped. I had been frustrated with shopping online for shoes that didn't fit, and Jake helped me pick out three pairs of shoes based on what I used to run in. He was knowledgeable about various foot strikes and was able to help me pick out a perfect shoe in, what, less than 30 minutes? I was sold on his favorite pair after taking all three pairs for a run around the store. He didn't even tell me that his highly-recommended shoe was... drumroll... on sale. He said he didn't want to sway my decision, and that he wanted me to really love what I picked. Also, at time of writing they have a 60 day return policy for store credit or exchange only, even if you run outside. Say no more, here's my money. It's totally worth it to go to a brick-and-mortar to pick out shoes. Let's go, running season! Thanks, Fleet Feet for a great experience. read more

Shoutout Nelly she the Running shoe GOAT Came in for shoes left with knowledge. Really helpful and super cool person. read more

Customer service could've been better. I was greeted upon entering and I mentioned I wanted to do a scan. After standing around for 10 minutes no one came back around to help me. Seemed the workers were more concerned with stocking than helping. Just going to order shoes online read more

Customer service is ass at this location. Went by on 11/8/24 and was never greeted nor helped. For such a small store I would've expected better. read more

I was told to go here by my doctor and they were very knowledgeable and helpful and I got a couple of pair of shoes to help with my plantar fasciitis. They are pricey but I am glad I went for their expertise. read more

Always a great experience here! I took my son a few weeks back, or better said, I had to drag him because he hates shopping. But even for him, it turned out to be a wonderful experience. They cater to you and genuinely try to find the best shoes for your feet. Every time I come here, I have an amazing experience. read more

The employees that work there are top notch. They are extremely knowledgeable and helpful. They always have something I like at their store and I will always go back there to find something new and great read more

The only place I'm trusting my bad running form to! I stopped in Fleet Foot on one rainy day after getting sore knees from running on my old ASICS Nimbus 15's. I originally purchased from another store some 4-5 years prior. Not only was the gentleman Who helped me pick out some shoes helpful he also help me decide between a previous year's version and current version. I will definitely be coming back for more rain gear and I appreciate such quality service and expertise. I will definitely slide through again! read more

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Jake was super helpful and took the time to ensure I left with exactly what I needed. We knocked out about 5 different pairs of shoes until we found the pair that was just right. I could not have asked for a better experience or a better representative of the business. I will definitely be using this location from now on. Thank you Jake! read more

Fleet Feet - Shoe Stores Near Me - Houston, Texas

I always have positive experiences at fleet feet! Annalise helped me today get awesome, high quality socks. Very kind and cares about giving customers a positive experience, even if it is just a short visit. Last time I went, a super friendly gentleman helped me get some great Altra Escalantes. Sorry I forgot your name my man! The customer service here and great fitness atmosphere is what keeps me coming back (for myself and gifts for my friends) as opposed to buying from Amazon. Plus coupons! All in all, a great place with staff that has great attitudes. Thanks guys. read more

Just bought a pair of running shoes today. In and out in 30 minutes. Would have been faster except the guy who helped me was incredibly friendly and fun to talk too. Go to this place if you need new shoes. The fitting is free and I learned a lot about my feet during the fitting. I am very happy with my shoe purchase and the peace of mine would be worth paying twice what I did. I paid no more here than I would have at Academy. 10/10 would recommend and will recommend. read more

After having lots of pain in my feet from having taken up running 3 miles everyday I came here after a friend suggested them. Wanted to pick up my shoes and still get in my 3 miles for the day - Chris (whom I recommend) was awesome - we got the 3D model of my feet and after watching me walk the catwalk (to gauge the gait and because I am awesome), were able to determine what I needed. Let me tell you it was day and night the next time I ran - what a huge difference it has made. Where as I used to do it because I had to now I look forward to it and want to. If your looking for a place to get athletic shoes and need help getting the right selection to fit your specific needs - this is definitely a place to consider. I was initially annoyed by the staff since it took awhile for someone to get to me but Chris really knocked it out of the park with his service and obvious knowledge - I'll definitely be going back. Parking isn't really convenient otherwise they would be 5 stars. read more

Why I like Fleet Feet: *They were the first peeps to fit me for Saucony Pro Guide shoes since apparently my heels roll out. Now, running couldn't be more comfy... *Since I've completed more than 10 runs at BON Running Club, every time I wear (or take in) my BON RC shirt, I save 10% on my purchases. *They sell BON RC shirts - and they're out on display in the front. *I love their selection of shoes. Especially the men's. So unfair. *You get one-on-one service from their sales staff - some who know much about running and shoes ...others, not so much. Thanks for supporting Houston runners. High fives all around. read more

My boyfriend and I went in looking for some new running shoes. Jake helped us both find great selections and explained exactly what each of us should be looking for. Highly recommend! read more

This review is for the West Gray location in River Oaks but I cannot find it on Yelp. I believe the name of the associate that helped me was "Manny". I was long overdue for a new pair of quality shoes that offer good support and had no idea what I was really looking for. I came in to get my feet measured and get some direction on the best shoes for me. Manny brought out plenty of pairs that would suit my feet well and was very patient as I tried to pick a pair that felt best. I'm enjoying the shoes I got so far and look forward to returning for another pair I wanted. And in this shoe market, $150 is not too bad for a quality pair of shoes that are comfortable and supportive. I very much appreciate the customer service and hope to return soon. read more

Great service from Nelly! She was very helpful in helping me find the right running shoes for my achy feet :) Definitely recommending to all of my gym family! read more