The owner, Bob, has an auto message that keeps popping up that he wants to help and to contact Michelle. She's the person we've been dealing with for 7 years and who allowed Jeff, the construction manager to leave my family room, bathroom and foyer with no baseboards over a year ago. Ripped out the first terrible ones they installed and now none at all. read more

Floor Covering Associates - No baseboards, four, bathroom family room, closet - Carpeting Near Me - Merrillville, Indiana

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Do not use FCA- they ruined $800 worth of Air purifiers because the vinyl flooring installer, Jose, was too lazy to use the proper setup for cutting the vinyl planks and blasted the vinyl saw dust all over my bedroom and the air purifiers sucked up the saw dust like a vacuum cleaner. I have asthma. Nobody in their right mind would use those when the saw dust got into the motors. You cannot fix that by replacing the filters. Apparently John Fitz is an expert in air purifiers and what equates to ruining the air purifiers. John Fitz said they would only pay to replace my filters. Originally, Bill Stocky said the installer would have to pay to replace them. When I shared my receipts he suddenly had a change of heart. It also took three months to get a refund for the toilet they charged me to remove that was not removed by them. read more

My builder suggested FCA Flooring, and I wish they hadn't. The sales person talks SOO fast and is all over the place. Kept hearing, I will get you taken care of, I will talk to my regional director and get you the best price possible, THAT'S A JOKE. They came in with pricing, and I found it lower somewhere else. Sales guy used our prints to measure and would also measure at the house. Flooring is being installed and the sales guy measured wrong by over 800 sf, to the tune of $15,000 MORE, while the rest is being installed. We put a lot of trust in FCA flooring, even after the first debacle of none of our selections being jotted down when we spent a couple hours picking things out with a different sales person. If I am being honest, the entire experience with FCA has been very frustrating. I would NEVER recommend this company to ANYONE. read more

Leaving 1 star because there is no zero star option. Don't bother with FCA, save yourself the hassle and go somewhere else. Sales manager won't return calls or emails. All he does is lie to me, 3 months later job still is not finished. read more

In all fairness, the installers did return to my house to correct the mistakes, so I do give them kudos for that.

I love this store for my flooring. I've been going to them for 10 years. I've had carpeting installed by them but a couple of years ago got some great vinyl woodlook plank flooring for my lower level. It looks beautiful and I love that it is water resistant. This year I plan to get my kitchen floor done. I always find great deals there so it saves me money,. And the installation is reasonable when I compare it to what my handyman would charge me to install. The installers work fast and efficiently. I have had no complaints. I've only used them and Empire. Empire was terrible, overpriced and did not even clean up after themselves. read more

I give 2 stars because the installers were awesome, the pricing was great after shopping around, and the selection is huge. HOWEVER, the service was horrible. After selecting the carpets in the Merrillville store, the guy came to measure the next day. I expected a call that afternoon with a quote so the order could be placed. Ten days later, I called Brian to ask for the quote. I gave him a down payment and was assured the delay in ordering would not affect the installation on my clearly stated moving schedule. I later received a call informing me that all 3 carpets were on their way and we were on schedule. When the installers arrived, they brought with them 2 carpets and assured us that we knew all about the missing carpet. We did not. After installing 2/3 of the order, they wanted payment in full. I gave them 2/3 of the money. 6 weeks later they brought the final carpet. I told them they would be getting the final payment in 6 weeks. They are not pleased with that, just as I was not pleased. Now I am getting harassing phone calls telling me that they can't pay their installers until I pay them. How are the payment arrangements they have with their people my problem? I guess they are OK stringing their customers along, but don't like that treatment themselves. Imagine that! P.S. Try to avoid Brian (who is, unfortunately the manager.) read more

We were very pleased with the service we had with the purchase and installation of our new carpet. It was soon after that though, that we started having issues with the carpet, suspecting that we may have received a defective roll.....something that doesn't happen very often. After filing a claim and having an independent carpet inspector take a look at it, the claim was dropped. We were still left with unacceptable carpet. However, we worked closely with Brian, and he fought hard for our cause, contacting the manufacturer himself, and proving that we did have a defective roll. The carpet was replaced free of charge and we now have beautiful new carpet, free of any defects. Thank you Brian for standing behind your word and helping the underdog! Dan and Brenda O. read more

I am an owner of a private school in Crown Point Indiana. Ihad FCA help me select fun colors tiles for 7 classrooms. It was a remolding job from carpet to tiles. The measurement was perfect, the order came quick, and the installers were very good and did a good and clean job. FCA took the old carpet and dumped it for me. I am very pleased with the people I worked with and the new floor. Thank you FCA for everything I love the school new floor. read more

I built a brand new house and chose FCA to do the laminate flooring because I liked their product. My floor was installed at the end of July, and was done incorrectly. FCA has sent 4 different people to look at my flooring who all agree that the boards popping up all over the house is due to improper installation. However, none of the people that they've sent have fixed the matter. FCA continues to say they are working on fixing the matter. It is the end of October and I still have blue tape marks all over my floor from where the boards have popped up. If you use them, don't pay in full. They have horrible customer service, inept installers, and sales representatives that fail to do their job read more

Brian is very helpful and responsive. I am thrilled with the carpet and wood stairs. I feel the price was fair and financing was A1.

Good selection but poor estimating. According to my measurements they sold me 28 boxes of tile when I only needed 22-23. I now have $533 in tile that I cannot return due to it being a special order. They also did not calculate the adhesive correctly causing me to drive over 100 miles to their warehouse in the middle of the project to get more. The underlayment recommended was three times the price the sales person estimated while planning. Someone else I know had the same problem where he was sold 11 boxes of tile according to his measurements and he only needed 7. Again, unreturnable. Very disappointed! read more

The installers who put down our wood flooring, we're great. They took pride in what they we're doing, you could tell. They spent about 12 hours in my home to get it perfect. read more

We go to FCA for all of our flooring needs. Tayona Shadwick is an awesome sales representative! She has helped us in the past and didn't hesitate to jump right in and get us set up on our new order! We ordered carpet for two bedrooms, tile for one of our bathrooms and linoleum for our laundry room. The price was within our budget. Looking forward to using FCA for future bathroom tile and possible backsplash. They have plenty of options to choose from. Check them out. read more

I can't say enough about FCA!! Samantha, the designer sales associate, was very knowledgable, patient, and went beyond to assist me. She showed me many options and helped me put together a beautiful design for our bathroom re-do. I asked if I could hand pick one of the tiles so the color was consistent and she made a call to corporate and arranged everything. What tile store lets you do that??? When we got to the warehouse Brittany knew exactly what we wanted to do and assisted me in my choices. Samantha called that evening to make sure the process went well. Follow up is so important and you can count on her to get the job done in a very timely fashion. I was so impressed. Through out our renovation process I've dealt with various companies but none compare to the excellent personal service that I was given by Samantha. Anyone needing tile or carpet must ask for Samantha at FCA in Merrillville. She certainley is a five star employee and deserves a standing ovation!! I must also say that Brittany at corporate was great! Bob Hill the owner should be very proud of these two employees. Thank you Sam, Mary Ann read more

A friend of ours recommended us to go to FCA and ask for Tayona. We didnt know where to start we neeed to do our kitchen floor and we wanted a new backsplash.. She was so informative and she knew her stuff.. Tayona made it so easy and she was very helpful in picking out colors and styles. So i went back couple days later and ordered carpet for our basement and she showed me some styles of carpet and without trying to break the bank she helped save us money.. I recommend her employee of the month.. Great service and products we also love her for her patientence and professionalism.. Thanks again Tayona.. Also the gentlemen who came out to take measurements very professional and very comical.. Thank you. read more

The price quoted at the store was significantly higher than that shown on the website. When presented with that difference I was given the internet price, great. BUT....I installed the bamboo flooring myself so it was several weeks after the purchase that I actually opened the boxes of trim. The warehouse either sent or or the store ordered the incorrect color; it was not the trim designed to match the flooring being natural bamboo rather than the stained to match version. When I returned to the store, expecting them to correct their mistake I was told I could not return it as it was as special order. Despite repeatedly telling them it was the WRONG trim delivered at THEIR mistake and they should replace it with the correct material they continued to refuse. I left the box of trim and told them they could do what they wanted with it as I had no use for it and repurchased the closest I could find from another store. Never going back there again if they can't even be responsible for their own mistakes. read more

We had new carpet installed from FCA in 2012. Our salesperson was Tayona Shadwick, who helped us out tremendously! Tayona helped me to find just what I was looking for! The entire process was reasonable in price and the estimator and installers were very friendly and efficient! This year, 2013, we had a leak in our bathroom and decided to go back to FCA and have Tayona help us out to pick out new ceramic tile. She was very helpful again and the estimator and installers were great! We appreciate their time and effort they put into their work and helping the customer get exactly what they expect! We just placed another order to do our other bathroom in the same tile as our front one, just recently finished during the Memorial Day Holiday weekend! We are planning to go back to FCA to order flooring for our kitchen next. Thank you to Tayona and everyone at FCA for making us feel like appreciated customers. We will continue to show off your work and refer you to our friends! read more