This place came highly recommended by a friend of mine. They came and installed my flooring in a timely manner, however, they failed to put a strip of trim at the back door. I called to see if they would take care of it. The man said he would check on it and call me back. I STILL have not heard from them. Very very poor customer service. They were nice enough before they got my money. Paid cash I will NOT be recommending them to anyone and WILL talk badly about them to everyone. read more

We had our entire flooring in our home redone. We went to the floor show and saw flooring we liked. We paid $8,200 for it. We had to run errands the day they came bc my fiancée had to go get eye surgery. They had used my home as a saw house. we had an outside building they could've used and plus the weather was nice that day. I had to wash the walls, ceilings, all my clothes, bedspreads and every single thing in my home and every nick and cranny. My electronics, vacuums and grandchildren's toys was covered in dust. They didn't put trim up and there's gaps between my door and floor and a few more places. The trim that was placed had a nail coming straight up and some was just pushed against the cabinets and not even nailed. It has been a month and I'm still not finished cleaning up the mess. I called floor show and got no return phone call and I contacted the head crew guy and he asked me to send pics and I did and no reply and it's been over 3 weeks. I contacted the financial institution they go through and told them they never finished the job and contacted the BBB. So I have two different institutions looking into this matter. read more

Less than mediocre! The lighting at this store is so poor, you can't see the colors of the carpet samples accurately. The customer service is terrible. This is not a store where you'll find people interested in home furnishings and decor. They present their carpet and floor coverings just as ordinary commodities. The owner/management should be in another business. read more