Do NOT make this CHOICE…read more What an absolute creep factor at this office. These are very old, incompetent Doctors who are cashing in on Medical Weed. My 89 year old Doctor was completely unprofessional. The staff was not only rude, but, mishandled my paperwork multiple times resulting in me not being to shop at any dispensary. They do have a Military discount, however, they are already more expensive than the competition. If you are a Veteran, you will regret this Choice. If you just need permission to shop at Trulieve or Jungle Boys go elsewhere! Enjoy the traffic on 19N.

We just got back from CMG Clearwater. This was for the initial visit. Let me tell you, it was fast,…read moreeasy and smooth. My very old mother was the patient and they accommodated her with no problems. Also one of the 2 very good nurse attendants helped me with the registration to the State, where they send the email. We had been to another place up the street (19) and ended up walking out. 90 minutes, no appointment order (we had the first appt) and the place smelled like grass! I think they were toking up in the back while about 5 patients were waiting. CMG is $ 50 more but well worth it for us. We were there less then 25 minutes and left with everything we need, and they explained everything. Oh yeah, it was very clean in the office vs.....

I have been going here for several years. It was great in the beginning when there were different…read moreowners. The doctors are great but these so-called owners are not. I received a notice that my card was expiring so I thought I needed to make an appointment. Forgetting that I already had an appointment for October16. I made an appointment on September 5 for Sept 25. I received reminders and the pre in take form from them which I dutifully filled out a week in advance. Still forgetting about Oct 16. I'm human... I arrived at my scheduled time when I was confronted by Santos(owner) wife. She came out to the waiting room with a piece of paper stating I was not suppose to be there until Oct 16. She didn't even say my name. She was shaking as she spoke that I made a big mistake and I should come back in October. Why they could not contact me via phone I can't answer. They waited for me to arrive. I made the appt Sept 5. They had 20 days to straighten things out before I drove to the office. This woman was visually upset with me because I was confused about card expiration and my doctor visits. I'm an elder! I just was very confused at why they could not call me before I got there. Santos, behind the desk, was no better. Apparently the nervous woman is his wife. Whatever, the treatment from the front here is far from COMPASSIONATE! The doctors were always great but these owners are condescending. I made a mistake but I sure should not of been treated in this manner. Bottom line, I'll be transferring to a more compassionate clinic. By the way, they are the most expensive clinic out there. Shop around. There are many nicer clinics out there.

I have been going to The Compassionate Care Clinic on 38th Avenue for over 8 years now. There have…read morebeen changes of Doctors and staff over the years, but the care, attention and support have always been exemplary! If you go to The Compassionate Care Clinic, you won't be disappointed! :-)

WOW - Should've read more feedback across review platforms. Good responsiveness at the start; got…read morean email back about my inquiry asking to book an appointment during hours. I did, after getting several questions answered. The receptionist woman I spoke with on the phone for booking was very informative and kind. A few days later I showed up for the appointment and began filling out paperwork. I quickly realized the large elaborate packet of paper needed completed, and (being in the field of privacy and legal contracts) I requested a reschedule for time to properly review the paperwork. The female receptionist in the office this day (I don't believe to be the same one who booked the appointment) very "snob-ishly" retorted "I mean, it's all the normal stuff; it's only like four pages and some check boxes..." super passive-aggressive and with rolling eyes attitude. (Verifiable) After politely asking again and receiving an appointment reschedule, I firmly stated before leaving "And, with all due respect, it's not 'just 4 pages'... it's 18 pages of legal disclosure and affirmations, most of which are full page agreements, ya know?". She wasn't rude at that point, and I think re-evaluated her original BS point after realizing how false it was. (Mumbled agreement; didn't even want to make eye contact with me) I arrived back today for my rescheduled appointment, promptly on time at 2PM. I entered as another patient was leaving, having a discussion at the front counter. The doctor and (different) male receptionist were at the front. After querying my appointment time, the doctor plainly stated "Sorry, my staff members decided not to show up today so we can't handle any appointments, other than existing patients. Only the reception people can go through all the process and details with you. You'll have to reschedule." Funny enough, one of the 18 pages in the paperwork patients need to sign is all about the "24-hour cancellation policy $40 fee", and how important it is to honor booked appointments. I began to look at my schedule to rearrange, and then took a call that came in. I ended up leaving the office to finish the call, and rang back a few minutes later to inform reception of my decision. I told the receptionist (honestly) that I would not be rescheduling the appointment, because I blocked off dedicated time and traveled from Largo/Seminole; a fairly big waste of time. I thanked them for the info and efforts, and politely made clear my dissatisfaction with not being given a courtesy call about staffing issues for the day. OUT OF NOWHERE!: Dr. Rophie injects himself into the live call (between the receptionist and myself), and politely says "This is Dr Rophie; what seems to be the problem?". After explaining I was passing a message of basic feedback and case resolution on to a staff member, I reiterated my position directly to the doctor. (This is how proper escalations are handled? LIVE, RIGHT NOW!) Lol The Doc then goes into (multiple) disputes about what the issue is: "You aren't being charged a cancellation fee or anything", " we really don't even charge the cancellation fee unless it's abused", "I only got in at 8A and I'm sorry but I couldn't reach out to everyone", "I'm doing everything I can!". After allowing the doctor to explain all his positions, I clarified simply that my appointment was six hours into the workday, and could have been handled with a 60 second phone call. Dr Rophie then exclaims "I just said I was sorry, my staff didn't show up, and we couldn't call everyone!" [JFC?] I couldn't believe my ears, and after pausing for a second, I plainly replied: "Dr Rophie - You're a medical professional. Do you ever take responsibility for ANYthing you do wrong?"! My gosh - Amazing to see how well-funded business niches can keep even the most unprofessional places "in business". The attitude/aggression of the doctor appears to rub off on the staff members. Or at least, the ones who don't walk out...? WOW. No, NO, NOOOOOOO!!!!!

Finally, a doctor who cares! I appreciate everything that Dr Rophie has to offer in the way of…read moremedicine.

Very impressive, professional operation. The nurse and doctor were great, spent as much time as…read moreneeded, and explained all the recommended uses and dosing. Overall wonderful experience with no hassle.

Any marijuana doctor can write the orders needed. Most are marginally knowledgeable at best. The…read moredoc here was kind but a hostage to MMTC of Florida policies. They're not responding to the changing needs of patients very well. I was told it would be an added charge to increase my flower access when they're already one of if not the most expensive for appointments. I found a much more affordable option and switched to Trichome.

I'm so happy with them. They give the best service, great quality and selection and free reward!…read more I'll definitely be back! Thank you!

What a really nice dispensary in Dunedin! This place is super clean and really full of friendly…read morefolks. Currently they are carrying a food drive. This place cares about their community. They offer a wide variety of discounts and a loyalty program that is super. Their actual green smokes good! I got some truly sticky stuff and the indica effects were strong and really effective. I've never had a problem with any of their items. Their packaging is minimal, leaving you with smell proof envelopes and humidity disks, both that are res-usable for other product I'll address the other review here, I don't know how that can be taken out on the dispensary. They don't control government policy. Take that up with de Santos on 11/8

Nice office environment. Very helpful and caring. Dr. Gerson is very helpful and easy to talk to,…read morewhich is important. Maddy is very helpful with any questions regarding paperwork, renewals,ect. I love the fact that we now have the option of virtual appointments. Very convenient.

Their new office in St. Pete is so Mickey Mouse. No signs, no waiting room, no bathroom, sawdust…read moreunfinished offices. They don't even have their new office's address on their website. They basically guarantee that you will get a marijuana card regardless of your true medical facts (or your money back).

Both, Dr. Randall and Dr. Zimko are great doctors. Dr. Randall is very caring and compassionate and…read moreresourceful and Dr. Zimko is very "down to the job," and firmer in his approach, but very good at what he does. He also even went out of his way to stay late to make sure I was able to get a medication sample that I needed. They both are very resourceful and highly educated on medications and finding the right ones for you and instantly finding alternates that would be a better fit based on your needs. The receptionist, Missy is wonderful and I cannot sing her praises enough. She is dedicated, takes you seriously and treats all patients with respect. She is extremely understanding and compassionate and a literal ray of sunshine. I think of her as the reception Angel. I highly recommend Bywater mental health and Dr Zimko and Randall to anyone struggling with mental health conditions. Thank you guys. 5 stars

I trust Dr Randall and Missy (the office manager) implicitly…read more However; I have now had two instances in which employees under the employ of ByWater called the authorities on me as it seems as if they had already made up their minds about me solely from my outward presentation, versus actually listending to my words and concerns. I do not feel safe in Pinellas County - and am literally fleeing to New York State. It is currently 5:56AM EST on 6.17.2026 and I  called the PSCO and they transferred me to the Clearwater Police Department as they said it was their jurisdiction. The person I spoke with at 5:38AM EST on June 17th of 2026 gave the identification number of  2684 and told me she was 'done with this conversation' when I asked her what my rights were as a Pinellas County Resident to be able to leave the property with my belongings without the fear of being subjected to violence or the threat of a Baker Act. She stated that "It's not my job to know, but it sounds like it is yours". 4. Dr. Randall - this is when I placed a call to your office at 5:43AM EST on June 17th of 2026 to further establish that I am not in an agitated state, my thought processes are coherent.  The woman I spoke with said that she would escalate the matter to the oncall doctor and we hung up at 5:50AM EST on June 17th 2026. It is now 5:58AM EST on June 17thth 2026.

Amber was amazing! Great customer service, super patient explaining the products and seems to cure…read moreabout every individual that walks in. Definitely coming back.

Quality care, great people !!! I've had such an amazing experience visiting here, definitely my new…read morego to spot :)