Went in with flow issues and constant urges to urinate. Dr. came in sat down, listened to my explanation, asked only a few superficial questions and gave me a prescription. Said it would clear up, but might take some time. Because he was so quick in his diagnosis, I decided to go to another Urologist, who ordered tests (blood & MRI) and two weeks later I was in the hospital getting biopsies of a large mass in my prostate. Just got the results back and I do have cancer. Now being treated at Moffitt Cancer Center here in Tampa. I certainly can not recommend that anyone go to these Urologists for help. read more

The office was spacious, good parking availability, and clean inside. Walked in, signed in, was told to sit down and she'd be right with me. My appointment time came, she took care of more than 3 other people that came in after me - right away without sitting down and waiting. I waited till my appointment time to complain to the other receptionist about being ignored (20 minutes and 3 people later). The second lady was much nicer and took care of me and I was seen "on time". However, they ran my insurance wrong and we had to resolve that before I could go back. It might still have to be resolved. The doctor and NP were fantastic and I'm pleased with that aspect. Check out was fast and friendly. I give them a C+, which is average for this part of Florida. read more

I had surgery with Dr. Weber 6 days ago. I have been in terrible pain, more than expected. I am concerned something might be wrong because all of my pain is in my left side (surgery was done on both left and right kidneys). I have left several messages throughout the week and left 3 today. They will never answer the phone, you can only leave a message. No one will return my call. They do not care at all about patient care. read more

5913 Webb Rd Tampa location My experience with this urology practice (specifically Dr. Molodecki) was deeply disappointing. After what I thought was a good office visit, I found that reaching anyone in the Webb Road office is just shy of impossible. Despite calling the office 14 times (between 12/19/24 and today, 12/31/24), and leaving multiple voicemails for not only Dr. Molodecki's Medical Asst., but for EVERY physician's Medical Asst., I was unable to reach anyone directly, and no one returned my call(s). As a medical billing professional, I knew to contact their third-party billing office, where I was promptly connected to a live representative. This individual, recognizing the urgency of my situation, made efforts to assist me and ensured someone from the main office eventually called me back. However, when Jessica from the main office returned my call, the interaction was frustrating. She interrupted me repeatedly, dismissing my attempt to explain my condition and the severity of the pain that had resulted in an emergency room visit. The practice's communication system is inaccessible (voice mail options only- the only way you'll talk to a live person is to select "make appointment" or "billing" from the phone prompt options. There is no option to speak to a main switch board (or operator/front desk) IN the office. Their reluctance to discuss results, even on a basic level, even after verifying my identity per HIPAA regulations, caused unnecessary and as of this writing, ongoing delays in an emergency situation which involved fentanyl having to be administered to control the pain I was in. Instead of addressing my concerns, I was pressured to schedule an in-person appointment--despite already having one scheduled in two weeks--which seemed aimed at generating additional charges rather than providing effective care. Moreover, their initial diagnosis was incorrect, as later confirmed by the Chief Surgeon at Emory Hospital in Atlanta. This practice appears more focused on revenue than patient care. The "goal" seemed to be to get me scheduled with a hernia surgeon within their hospital system. The sole positive aspect of my experience was the helpfulness of the billing department, which acted with professionalism and empathy. One star, solely for that individuals efforts. read more

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This review is for Dr. Stephanie Stillings from Florida Urology Partners. My primary care provider referred me to Dr. Stillings and I'm thankful she did. Dr. Stephanie Stillings is an excellent physician. She is knowledgeable, listens to all concerns, and is very compassionate. I learned more from Dr. Stillings in two visits than I had previously with multiple visits with two other physicians (not associated with her practice). Also, the staff is friendly and welcoming! read more

I have a UTI, I went to the ER Saturday because of this issue. The burning sensation got worse from Saturday to Monday the 8th. I called at 8:00Am left message for a return call I needed immediate care. I also send a email through my Chart Zero call or response from my chart. I stopped by the office at 9:15 the young lady said they had lots of people not show up for work so things were slow. She said I could see the PA Venessa at 2:40 I got there at 2:35 they didn't see me until 3:15 The PA after reviewing my chart and the ER report said she could do nothing more then what the ER prescribed. She did even look at me. She said it could take up to 48 hours to return my call or email. she said my best bet would have been to the ER for help faster service. I thought they were there for the patients first? She is very young and experienced. Florida Urology needs to address issues like this Look at there ratings. 2??? I see why now. read more

worst experience ever. sat in office over an hour. very unprofessional and needs to be corrected. Spent 30 minutes filling out all online requested information to be told in tge office I needed to do this again as online doesn't sync with office read more

Disorganized. Took a urine flow pressure test can't get the results for my personal physician. Look at all the negative reviews! Do they even care? read more

These guys have to be in contention for most incompetent doctors office in Tampa. The front end of this business is killing the back end. The office staff is a joke, I would replace them all. How the doctors let their staff destroy the business is beyond me, but they now have one less patient to worry about. read more

Dr. Pavlinec is the most attentive physician I have ever encountered. I have encountered more physicians than the average American since I managed two major health systems. He focuses on your issues with urology and provides strategic medical resolutions to ameliorate the malfunctions affecting your body. He is efficient, proficient, and competent and possesses excellent physician-patient customer service skills. His medical education, knowledge base, and practical experience represent the pinnacle of medical achievements and guarantee current and future patients competent, evidence-based medical practice. The staff of Dr. Pavlinec is a reflection of his leadership and patient sensitivity. His staff, specifically, Stephanie and Karen are proficient, kind, polite, informative, and well-trained in customer service. If you desire a doctor with whom you can have faith and confidence, the choice is Dr. Pavlinec for all your urology issues. Professor LaMont Flanagan, J.D. read more

Jaime the PA was great and everything after is a mess. They called in a prescription for me to the wrong place. A place I did not identify. 2.5 days later, no assistance, no care and need to change to another urology practice. read more

Florida urology partners on Isabel Street is absolutely a nightmare. They don't answer the phones they ring for 20 minutes when they answer the phone they transfer you and you become disconnected. We had a surgery scheduled for a month out two weeks before the surgery. They canceled it because the doctor wasn't working that day. You can't talk to the schedulers you have to leave voicemails, but they don't have voicemail set up, it's horrible. It's a nightmare. I would look someplace else if you wanna use Florida urology partners do not use the office on Isabel Street. If I could give this office zero stars I would. read more

I have tried to set up an appointment through these people for almost 4 months now and I still haven't had an appointment. I was referred to them by my Doctor Who is downstairs from them went upstairs and set up an appointment got a consultation two weeks later and haven't gotten a phone call back cents and that was in July. It's now November. I don't know how these people operate and still have a practice that is actually functioning. This is the worst experience I've ever had with a doctor in my entire life. Next to my private practice doctor Dr. Obando read more

Terrible. It's impossible to actually speak to a person over the phone. I had surgery a couple weeks ago and needed more medication and have been experiencing a great deal of pain. I've been leaving messages several times a day for a week now and no body has returned my phone calls. This is the worst post-op experience! read more

Florida Urology Partners staff is incompitent. They just schedule people with appointments without even checking to see if you are able to go on that day or to that location where you dont live. I highly dont recommend going to Florida Urology Partners located in Brandon, and Sun City Center. read more

Do not go to this practice. I was referred here for a female urology problem. Unfortunately, the Dr was unavailable and I was to see the PA. When I got there I was instructed to give a urine sample. The bathroom was unsanitary - there was bloody pee on the toilet and the floor. The sink was disgusting. The little cubby hole where you put your sample had a stained towel. There were no sanitary wipes to do a "clean catch." Upon leaving the bathroom the room to the side of the bathroom was visible. Upon the counter were about 20 uncovered samples of urine. Upon seeing the PA I was not informed of any results of the urine sample and had to bring up my ultrasound results to have it explained. The PA basically sentenced me to a life of catheterization - that no matter the DX, there was probably nothing they could do. I am 61 and very active. The PA ordered 3 more diagnostic procedures. She said the one procedure should be done in 2 weeks. During checkout the office staff was discussing another patient's billing issues and how that patient would be denied service unless they paid their bill. Soooooo unprofessional! When scheduling, the one procedure could not be done for 4 weeks. Apparently the staff is not on the same page. They had taken a blood sample. I received a voice mail a few days later to call the office for my "urgent" results. I immediately called back. Alas, they were closed. I called back the next day - you can not talk to a person, so I left a message. No call back. No call back the next day - urgent??? I have found another doctor. read more

I am a new patient. After 2 visits, both of which took more than an hour in the waiting room, I was told to schedule Surgery with Karen Leach. I left a message early November. She asked not to leave multiple messages. After Christmas, I left another message to schedule surgery. Now on JAN 5 of the NEXT YEAR!! I called asking for her supervisor. The front desk receptionist did not have his or her extension. So, she is sending an email to her to have her contact me. Hmmm.. .wonder how long this will take. May be looking for another surgeon with a better staff. I just saw ALL THE BAD REVIEWS. read more

The doctors are fine but the back office staff is totally incompetent. I have left numerous messages and rarely get a return phone call. I have been trying to get the back office to respond to my need for two prescription renewals for 10 days without success. The whole bunch needs to be fired. Taking my business elsewhere. Absolutely the worst customer service I've ever seen. read more

Attempted to make a first time appointment with a physician in this office. Had to leave a message. The voicemail message said to not make multiple phone calls to the office or they will not respond and that someone would return our call. It has been at least 3 weeks now and we have not received a return phone call. In most cases, I would probably make another call attempt. However, I'm going to find a better run practice since there are multiple reviews of patients not being able to get through to the office staff and phone calls not being returned. Chris read more

Dr. Mark Baker is a great doctor in my eyes. I had to have emergency surgery in 2019 and he was the one that did the procedure. This year in 2023 I had to make an appointment with a uroligist as I had a kidney stone. Knowing that he was a great doctor I made an appointment with him and his staff. The appointment was fine as there were no issues. But when I had questions after the appointment... I called for 3 days in a row and left messages. Never got a response so I drove to the office to talk with people face to face. Asked them why no one returns calls and never got an answer but I did get an apology. Then I was blown off yet again. Was supposed to have a test and follow up. I decided to not get the test and 5 months later still have not gotten a call from anyone. I can tell you the staff needs a MAKE OVER!!!! None of them care about doing their jobs from what I gather and saw with my own eyes/being a patient. Again, the doctor was great but the entire practice needs to be replaced. When my part of the bill finally came I couldn't even pay by online (like everyone wants these days) no could I do it by their automated phone. Had to wait on the phone for 29min before someone came on to take my money I owed them. Good luck to the good doctors and the Florida Urology Partners. read more

Terrible service, angry staff, and archaic office procedures make this a wholly unpleasant experience on top of whatever issue you may be seeing them to treat. read more

Worst experience with any Doctors group in my life, Stay away from these people! The Urology forgot to send in my prescription for my CT/Scan? So at that point, I tell the Oncology doctor what happened and would rather see another Urologist outside this group in one ear out of the other never even given a list. Then the morning of starting my first radiation treatment 20 minutes before my appointment I get a call saying equipment problems? OK, so I ask how did my PSA come out I took blood 5 weeks ago we got a reading but it doesn't have your PSA on it. So I ask the woman screaming over the phone it's not their fault that Quest didn't do the PSA count that was ordered, and asked well how long was your group here going to wait to tell the doctor to look at my chart? So my non-PSA reading sat in their system for a minimum of 5 weeks and the doctors had no clue and neither did his staff! read more

This place is the worst! From the doctor to the staff, they are rude, uncaring, and should not be in the medical industry. Dr. Padrón is the worst of them all. Unfortunately, my mother was assigned to him when at the hospital, and we didn't know any better. Moments before entering surgery, his biggest concern was making sure his office had her insurance information so he can get paid (which of course was all taken upon admission the day before). Then, we had to go to his office for a follow-up appointment. The staff was just as horrendous in person as they were over the phone. Their waiting room was entirely full with standing room only. After waiting an hour and a half after the schedule appointment we learned 3 other people in the waiting room were scheduled at the same time. This office is not large enough and doesn't have the number of doctors to triple up on their appointments, it's all about the money. As long as they can get you in the door, get your money (which is due upon signing in) then they couldn't care less about your state of health. My mother was seen almost two hours after her appointment time. I would never go back to his office or seek his services. read more

I saw Dr Stillings at the Westchase office. I was able to get an appnt within a month which is rare. The doctor is very nice and thorough, she explained my options well. I did have surgery and it worked well so I am thankful to the doctor for that. Her staff is awful. At my first visit after I was given a clipboard of papers (they send nothing for online check in) the receptionist is talking loudly to me in the waiting area asking me information that is private (i.e. insurance info, pharmacy info, allergies, etc). I was taken back in a decent amount of time and was not rushed during the appnt. Then to schedule surgery, no one called for a week. When they finally did Olga and I played phone tag for a few days. She was difficult to talk to, would not give me a straight answer when I asked what other dates were available when the first one she gave me was inconvenient. I took the date in the hopes I could make it work then a few days later called her because I needed a different date and after 3 messages she would not call back. I emailed, no return email. My insurance needed CPT and ICD codes and she would not return their messages either. We all tried for an entire week to reach her or anyone that schedules surgeries but all you get is voicemail. After surgery I made my follow up appnt then needed to reschedule it. I had to leave a message to reschedule. I got no call back. I got a text thanking me for cancelling my appnt but no one has called to reschedule. I won't be returning to this place despite the doctor being good. I just cannot tolerate the incompetent staff. read more

I got a phone call from Dr. Alver one year after my in-person visit. I was not given advance notice this was a Telemed call. I answered my phone, and after about one minute, I could tell this was not a cordial call. He was telling me old information. I then told him that I was fine and didn't need his services. Call lasted about 60 seconds. One month later I got a bill for $146 for the "supposed" Telemed conference. Shame on you Dr. Alver; you knew I was blindsided and the call was unwanted . . . but you still chose to bill me. In multiple attempts to get the charge removed, the office manager Alisha told me she would talk to the doctor and get back to me. She never responded and dodged my subsequent calls. I begrudgingly paid the bill. Beware if you see "Florida Urology Partners" calling you!! read more

Dr. Heidenberg is a great doctor but this practice is horrible because of the front office staff. His receptionist and assistant are rude and apathetic to patients' needs. I have currently waited 10 days for a prescription call in since my visit. They never contacted me to clarify an issue with my pharmacy info; expected me to figure out after a week that they never called it in. When I did contact them the lady that answered, Michelle, was a smart ass and not apologetic at all--repeatedly sighed and was dismissive in the conversation as to why I wasn't contacted. As you can see from the other reviews-- Don't go to this practice until they do some house cleaning. Still don't have my meds- day 11 and counting. read more

I would not recommend this doctor's office to anyone. They really just seem to care about the money. We have been at this office 3-4 times and since the first visit they have been pushing a procedure we feel is not necessary. My partner, who is the patient, is still having symptoms after almost a year. When we requested an appt and to be specifically seen by the doctor, we were blindsided and got seen by the PA. Nothing against the PA, we just wanted the opinion of the doctor. We were told by front office staff that the doctor had a family emergency and had to leave and thats why we were going to be seen by the PA. When we were leaving, we saw the doctor at the office, seeing other patients. What is more unbelievable than anything is that being a Urology office, they dont know the name/code of the labs they order. The provider orders a test and then the office staff writes the prescription but they dont even know the right thing to order. We are stuck with a bill for over $250 for a lab that was ordered incorrectly and had to be repeated. We went to the office as we feel we should not be responsible to pay for a bill they ordered incorrectly and were told they were going to take care of it. Its been over a month, still nothing has been done. My partner just went again yesterday to speak with the office manager, she was not at the office, was told that the message would be passed on and when he tried to call today no one picked up the phone. Stay as far away as you can! read more

When you're seen, the doc and staff are great ... but it just takes absolutely forever. They need to make some serious adjustments to calendar management. read more

Horrible service. You have to wait at least 2 HOURS to see the doctor. Place is old, doesn't look very clean.

Keep looking. If you cancel an appt due to thier miscalculation of the cost of a scheduled procedure, they call it (self discharging) and will never accept you again as a patient. Stays on your record for ever! In my case, cost of surgery quadrupled 24 hrs before surgery with immediate demand of payment the day before surgery. They care about thier money but NOT thier patients read more

Impossible to reach anyone on the phone. And if you do, they are extremely rude and not helpful what so ever. You would think that if you were calling to pay a bill that they would want to answer, but no. I will be hopefully paying my bill once they decide to answer and not returning. the doctors are great but the customer service is the worst thing I've ever experienced. read more

Horrible don't go here no matter. What these people are horrible front lady nice, Anthony the Pa very unprofessional came at me like a low key bouncer try to arm twist me to my information to a nurse that I has just saw her and another talk about a patient in front of me while looking at the scope pulls out her iPhone to take pictures of the specim the same women then comes in the exam room and ask me what and why was there for i simply told her iI would prefer to speak with the doctor on the matter and let her know it was my right to do so she eurrpt got up and upset left the room the officee manager came in tried again to give out my to her i refuse and said sorry like to see the doctor on the matter. She shoke my hand and told me not sure he will see you i said okay illl take the chance then A PA comes in eurrpt in the room huff and puff really upset and said why are u here i said im sorry who are u he then grabbed his name tag and basically my face PA! You're seeing me i then reply but your not the...Again he screams im the pa and scream and demeanor way i looked up said okay i told him the problem then he said im bring her in to finish the questionnaire i said no i then explain why he defended their actions and then started to raise voice at me again in which i told him to not talk to me like that, he screams do u want to be seen or not i said yes by the doctor that is approved on the letter. Anthony Pa said your seeing me i said then no he stormed out open the door and told me to get out i left upset then return to ask front lady but why i could not see the doctor i was told to see they told me can't i don't get to see the doctor because he doesn't do my insurance the pa does. But why would they approve the visit and not see the doctor left me thinking..... please don't go here i hope my story helps u avoid a bad experience and time i went in at 3 didn't see this guy till 420pm read more

I have to take Uber to my appointments and always try to leave early for my appointments. But on my last appointment we got into heavy traffic and I arrived 12 minutes late, I tried to call but got no answer. When I arrived, again 12 minutes late I was told I could not be seen that day. I tried to explain that it costs me $45.00 each trip and that We got stuck in traffic. But the receptionist wasn't hearing it. I will definitely find a better Dr. hopefully closer and more understanding. As I read other reviews I see they have no problem making you wait. read more

Absolutely terrible. Save yourself some time if you actually value your time, because theybsure dont. Appointment at 11:45, finally left after 1 1/2 hours. They close the entire office from 11:50 to 1:50, who does that? Couldnt talk to anyone about my appointment. read more

When I hit my late sixties, I ignored my BPH symptoms as long as I could tolerate them, but eventually I turned to an internet search, where I discovered Prostate Artery Embolization (PAE). I found a radiologist in the area who, along with a local urologist, performs the procedure. So, I called his office and a nurse assigned me to urologist Dr. Mark Baker of Florida Urology Partners apparently under the mistaken belief that Dr. Baker would agree to a PAE. (Dr. Baker also was the closest urologist to my place of residence.) At my first visit to Dr. Baker, I told him I was interested only in the PAE. He said something to the effect that first we have to find out if my prostate indeed is enlarged and scheduled a test. At my visit after the test results were in, he said indeed my prostate does need attention, but he would only either prescribe medication or do a TURP, not participate in a PAE. Both options are unacceptable to me. Why did he not tell me at the initial visit that he would not participate in a PAE? In addition, he did not suggest other possibilities, nor did he tell me that other urologist in Florida Urology Partners offer other options (including the PAE!!). Why did he not explain the advantages and disadvantages of the other various procedures available? It was take his two alternatives or go elsewhere. Not very helpful. After much additional internet searching, I discovered a local radiologist had won a grant to study Prostate Artery Embolization (PAE). So, I called the grant office, and was given an interview with him. A nurse assigned me to Dr. Raviender Bukkapatnam (also of Florida Urology Partners), who discovered, after several tests, however, that my prostate was too small for the PAE procedure. His response was limited to offering a single procedure, which I rejected because I had not yet researched it. He made no attempt to explain this procedure or to mention other possibilities. When, after more internet searches, I came across Green Light Laser treatment, I asked Dr. Bukkapatnam if any Urologist at Florida Urology Partners offered this treatment. He said yes, but not him, and he did not tell me the name of the urologists who did. Instead, he said he would uses a different laser treatment, one I had come across in my research, but I rejected it because of the descriptions of its side effects. When I discovered on my own the two urologists in FLUP who do the Green Light Therapy, a staff member told me I could not make an appointment with either of them because I had already seen two of their urologist. Although I noted that my decisions had nothing to do with my assessment of Drs. Bukkapatnam's and Baker's medical skills or knowledge, but only with their refusal to do the procedure I requested, I still was turned down. I can't help but wonder if Florida Urology Partners is more interested in making money than helping patients receive the best care available. read more

They sure don't make a great first impression. I've been trying to schedule an appointment for two days now. No one answers the phone and I have left plenty of messages and no one calls me back. read more

Good doctors, but office staff is very slow. No matter what time of day, expect an extra hour even if you arrive early and only see the doctor for a moment. read more

This office is disastrous. First of all, Dr. Padron is ALWAYS behind. Today he strolled in at 8:45 for his 8:00 patients. The staff is beyond rude & unprofessional. And unless you're Hispanic, you may as well forget about being treated with any kind of respect. read more

Dr malcom root and his secretary never return calls.i really dont know what the nurses problem is but dr Root seems alright always answers my questions.The only problem i have is that they take weeks if not months to return emails and calls. read more