I went to buy a car from The Union Motor Company in Edinburgh on the 23rd september 2011. I wanted to reserve a car that I liked. In order for me to get that car, i needed them to approve finance. The sales women who helped me was called Sally. She told me that to reserve the car, I would need to put in a £100 deposit and IF the finance was not accepted, the £100 would be refunded. The next afternoon, i called her and she told me the finance was not accepted. She said she would refund me back the £100. I asked her if it would be ok to wait for 30 minutes so that I can maybe get a loan from a friend. I was unable to do this so I went down to the branch where she got her manager to speak for her instead. He said it would be fine to cancel the reservation, and when questioned about the return of the refund, he said you wont be getting the refund back and became really aggressively defensive. I had'nt at this point said anything else. He just kept telling me to stop talking and said he would not be giving my deposit back although Sally had said it would be returned if the finance was not accepted. Then he showed me on the contract that it said the deposit is not refundable but depsosits will only be refunded if written as part of the contract Before signing, I made sure with Sally that she would definitely refund my deposit if my finance fell through to which she reasured me it would. I did not see the need for the manager to become so aggressive and there are no other words for this apart from the THIEF Has Stole my £100. I WOULD ADVISE TO STAY AWAY read more

DON'T BUY A CAR FROM THESE LYING CHANCERS I recently bought a car from them (less than a month ago) Because I live approx 55 miles from the garage I asked 'if there was anything wrong with the car, could i get it repaired close to my home or did it have to be at their garage'. I was assured that it could be fixed locally if i had a problem. A coil spring on the suspension broke and upon contacting Danny Flynn he said they would fix it. So far, so good. The proviso was that i had to get a quote from a local garage which i did. I contacted 6 garages close to me with prices ranging from £120 £140. This was relayed to Danny who then informed me that their garage (owned by his dad so the salesman told me) could fix it for £70 cost to him so I'd have to take it to him to get it fixed or a get a quote within £10. Something that was never mentioned when i specifically asked the salesman about his 3 month warranty and possible need for repairs. (A coil spring from a motor factors is £53 so I don't know where he got the £70 once labour is included) When I told him that I couldn't drive a now unroadworthy car 55 miles with a broken spring and would really need to get it fixed somewhere close he got very abusive and started ranting on the phone i never forced you to buy a car from me That is true but i bought a car from them on the strength of their promises more fool me. I would avoid like the plague and don't believe a word they say. I would have given them no starts if i could read more

We recently bought a Volvo C30 from Danny at Flynn Motor Group and what a refreshing experience it was. We had been to Arnold Clark before going to Flynn Motors, where we were given the hard sell of added on extras that we neither wanted or asked for!! All we wanted to do was buy a car and that is exactly what Danny at Flynn allowed us to do in our own time. He was very friendly (provided us with a coffee, and a brolly when it started to rain take note Arnold Clark!) and was not at all pushy. After taking the motor for a test run we decided to purchase it and put down a deposit. When we returned to collect the car, it had been fully valeted and the small scrape on the bumper had been fixed, as requested! The car came with 6 months Road Tax (Arnold Clark were charging you for this, over & above the price of the car) and a 3 month warranty (Arnold Clark were offering 2 months, but could be extended at a cost, quelle surprise!) I also received a lovely bouquet of flowers and its little touches like this that make Flynn Motors stand out from the crowd. The bigger garages would do well to learn from smaller garages like these. I would have no hesitation in recommending Flynn Motors and will certainly consider using them again in the future. Mr & Mrs Stephens, Stirling read more

I recently bought a 2003 Vauxhall Corsa from Union Motor Company, and found it a very smooth and reassuring experience from start to finish. I saw the model which I wanted on their website and made an appointment for a viewing and test drive. The car had a few minor issues which they kindly offered to rectify before the final sale (rusty exhaust, old radio/cassette rather than CD player, minor missing trim). Upon purchasing the car a few days later, they had rectified these issues new exhaust, new CD player etc, as well as fixing a few small issues which the MOT had brought to light (usual wear and tear stuff). All in all, I drove the car away feeling that it had been thoroughly checked and serviced before releasing to me. They also included 6 months' road tax and 3 months' warranty. I also purchased their 1-year extended warranty for £199, which seems very reasonable considering that some repairs can be very expensive. This company seems to strive to conduct its affairs with integrity and openness, personalised service and an emphasis on peace-of-mind, very reassuring when buying a used car! Very happy with this dealer. read more

I found this review AFTER buying a car from Union Motor Company, and must say I totally disagree with you. After searchign many of the large dealerships I found a car I liked on Union's web site. I went in and spoke to Sally and found her really helpfull, I bought the car from Sally and when I went to collect it, it was her day off so I took delivery from Danny the manager. Two days later I contacted Danny as I thought there was a problem with my clutch, he could not have been more helpful and told me to book it into the workshop. The workshop got me in the next day, I felt a little silly as there was nothing wrong with the clutch and was told maybe I was just needing to get used to the car. Again their workshop were understanding and told me if I had any problems with the clutch again or any other problems then just to call them. Iv now had my wee fiesta 8 months and had no problems at all. ( although I had to book in with them for some bodywork) I don't unsuall write on these things but only find it fair if you had a bad experiance with them I had a good one!! I have recomended them to all my friends and family. read more

Taken me a while to get round to writing a review. I bought a corsa from union motor company in August and the service from Louis was excellent. I had seen the car online so went to view it and promptly put down a deposit and booked it for a test drive for the next day. I went on to buy the car and I felt I was in safe hands with it being my first car after passing my driving test. I noticed there was not a parcel shelf in the boot which was fitted for me at no extra cost. The car came with three months warranty and the car needed a repair which union motor company agreed to fix with no hassle involved. I also thought the hand brake was not right as the car was rolling back on hills,they agreed to rectify this for me too with a bit of recommendation that I was not strong enough so I wasn't using the hand brake correctly which I thought was a bit rude but never mind. I got the car back very quickly. I have recommended them to friends and will continue to do so. read more

I normally buy cars from the main dealers so I was a little worried about using s smaller independent dealer. The prices were less than the main dealer so I took a chance. The car was perfectly presented when I got it and I got a bottle of wine to thank me for the purchase. Unfortunately it had a fault that I discovered when I got it home. I was worried that it was potentially very expensive to fix and that a smaller dealership would be awkward about it if it proved costly to repair. Danny and I discussed it and he took it away, fixed the fault as well as sent it to Ford for a full diagnosis. All seems good now. Danny says to come back if there is anything else or if the fault returns. They really tried to help and gave me my old trade in back until the repair was sorted. The staff are really friendly and they do try to help. if you are reasonable with them then they will do all they can to sort things out for you. RECOMMEND . read more

I recently purchased a freelander TD4 from union Motor Company and was delighted with the vehicle and also the service from Danny and louis. What is said in their website is what you get. I have dealt with many garages over the years and usually once the deal's done, they have your money and you have any problems they don't want to know about it. That is not the case with these guys, I had one small problem with the car but could't get it back to Edinburgh due to work commitments, so Danny very kindly came in person all the way to Glasgow to pick up the car, took it back to the workshop and quickly sorted the problem, then returned the car back to Glasgow the following day. Danny couldn't be more helpful and this is by far the best garage I have dealt with and would recommend Union Motor Company to anybody. Thanks Chris read more

I am a second time buyer from Union Motor Comapny Edinburgh. In the past I had always been leary of buying from a Used Car Dealer because of the reputation most of them have. I must say that buying from Union Motor Company changed my opinion. We live 130 miles away and looked at several other dealerships for a car before coming back to Union Motor Company. Their cars are clean, low-mileage and reasonably priced. Danny worked with us to get us in and out as quickly as possible. We arrived, went for a test drive and couple days later collected our meriva. The staff was friendly and very helpfull. It was an excellent experience for me and I am thrilled with my new car read more

Went to view a car that union had on their website and whilst there, was told to happily look around all the cars and sit in and have a look at any of them by a friendly salesman. However, after 5 minutes another salesman approached me and asked if I was buying a car today, I answered I wasn't sure because I've only just started looking. He then became very aggressive and started shouting at me to not touch any of the cars or sit in them because I'll make them all dirty and they'll need cleaned again. Why would any dealer treat a potential customer in this way is beyond me. I will be avoiding this place like the plague in future and advise others to do the same. read more

I am the owner of Union Motor Company and take all comments very seriously good or bad. We are a family run business who pride ourselves on value for money and out standing customer service. It is extremely disappointing to me that this customer feels this way. If this customer would like to contact me direct I can assure you i will do my up most to rectify the disappointing service we have given it really is not the norm for us. As there is no name attached to this comment all i can say is i am very sorry and would like to make amense for our poor service. You can contact me direct on 0131 442 3757 and i will do my best for you. Danny Flynn. read more

After looking to part exchange my vehicle with no success in a few different dealerships, I came across Flynn Motor Group, I called for a rough valuation and they informed me that I would have to take my vehicle in for an accurate price, after explaining that it would be impossible to get there before 6pm, they offered to stay on a little later. Got a great deal on my car and I collected my new car from them 3 days later, so far so good as i haven't had any problems. Thought I would let people know what fantastic service I received. read more

I collected my new focus from Union Motor Company on the 5th of Jan 2012 and cant say enough good things about them. Not only did i feel there was no pressure (which i have felt in a lot of car companies) but the bunch of flowers in the car was a great touch. Everything was as promised i have bought a lot of cars over the years and have to say i have never felt in better hands. Keep up the good work Danny and Sally and thanks again for everything. A VERY SATISFIED CUSTOMER. read more

I bought my first car from this dealer a few month ago after being recommended by a colleague, I was a bit concerned being a female and having never purchased a car before. I am happy to say that my concerns were completely unnecessary as both Danny and Louis were lovely and extremely helpful and helped me a great deal in choosing the correct car, the complimentary bottle of wine was lovely too, will be sure to put business their way in future. read more

Great place, great cars, great service. I enquired about a car on the Flynn Motor Group website and was informed the car was at another branch, I explained it would be difficult to get to the other branch as I had no transport. Arrangements were made for the car to be brought over from the other branch to allow me to test drive it. Had the car 2 weeks now and haven't had any problems. read more

After sales service is aggressive and appalling. Quite the contrary to the lovely pre-sales pitch. They definitely forget who the customer is. I would definitely recommend dealing with a respectable and honest dealer even at the possible slight extra expense. This will ensure piece of mind and will actually save you money in the long term. Very disappointing. read more

I bought a used car from the union motor company last week ,and was pleasatly surprized how good this small family business treat there customers. I delt with louis ,and can not praise him high enough. He did all he promised and more. I recommend this car dealership to any one who still want the personal touch george farmer read more

Fantastic bunch of people to buy a car from. I was interested in buying a car that was located at their Broxburn Branch, when I explained I had no way of getting to Broxburn it was arranged the vehicle would be taken to Calder Road for me to see and test drive. I've had the car for 6 weeks now and haven't had any issues. read more

Although I have struggled to get finance in the past, Flynn Motor Group managed to get me a brilliant rate with low monthly repayments, can't thank the guys enough for the time spent on getting me the best deal. Edit (http://www.qype.co.uk/review/edit/3818139) | Delete (http://www.qype.co.uk/review/delete/3818139) read more