I noticed my policy with progressive was going up higher and higher each year for no reason. I requoted direct from Progressive without Focus1 and was able to save over 1/3 on the premium with the same coverage. I did like them but they have to be competitive with the rates. read more

Great rate, great service! Personally have my insurance with safeco and focus 1 staff is amazing

This is the best insurance broker in the Rogue Valley, hands down. Friendly staff, especially Peggy! They will use whatever contact preferences you prefer also, like email. I've had no problems, ever. Whenever I feel like I could get it cheaper, they re-run things and switch me to someone else. Very happy! read more

Elena Martens is so quick with what the customer really need! great response time! Very friendly! And 5 stars! Thank you guys!

I had USAA insurance which I loved, but I thought I'd just see what Eli could do for me. He got me much better coverage and still saved me a couple hundred dollars. And I like that I have an agent here in my hometown that I can talk to face to face. I loved how great of a job they did I also switched my health insurance. read more

I never give 5 stars without a company earning it with top quality customer service, good products, and extremely helpful and attentive. The folks they have in this office go above and beyond. Best insurance broker I've ever come across!!! read more

There's another review that talks about the same thing, they were great when signing you on. Now I needed a quote for a second and third residence, today was my fifth call over a 12 day period and I still don't have any answers. The last call they promised to get back to me in 10 - 15 minutes. No response 1/2 hour later. The call before that they said it would take 2 days, that was 4 days ago. This is now holding up delivery of a manufactured home. It shouldn't be this hard to spend my money. I can't imagine how bad the service it would be if I actually needed to make a claim. I'm not going to wait to find out. read more

Mediocre service. Too focussed on new and emerging trends in insurance and not their existing customers once you are in the door. Constantly have to call back for follow-up on simple matters. Was not called about rate increases when they went up or alternative options to current coverage. Purchased a new house and never offered a review to see if coverage is adequate based on new home. In general, good sell to the customer at the beginning, poor service afterwards. read more

I can't say enough about Focus 1 Insurance. Aside from saving me and my wife almost $200/month on car insurance, the members of the Focus 1 team were very passionate, and kind, and were dedicated to representing my family. I was used to working directly with large insurers like Allstate and Progressive prior to Focus 1, what a difference it has made in our lives, and in our wallets, to work with a local, family-oriented company. read more

Best service ever! Peggy was wonderful to work with. She replied promptly and always took the time to research and answer my questions. I wouldn't go anywhere else! read more

Excellent people here. Even when i made a calculation error and got angry, they helped me through it. Excellent rates! Really go out of their way to help people! read more

Terrible customer service! They are responsive to sign you up for insurance and that is the end. It has been 48 hours and no return phone call yet. I am not sure who is worse Todd or Peggy? I gave up on Todd because he has extremely terrible customer service skills and it has been 48 hours since Ieft Peggy a message and no return phone call.. They should be fired! That is no way to grow a company! read more

Our negative experience wit Focus 1 is first, who they recommended for coverage, Kemper... a terrible company if you need to file a claim, and due to Eli and his advice when we were in the position of needing to file a liability claim on our homeowners policy. He "blew smoke" indicating it would not affect our policy, rates, etc. and that our Insurance company, Kemper, would most likely pay out the full amount within a short time. He advised a few thoughts indicating it would be best to not say more than necessary about the incident. We were not claiming guilt or blame for what happened, or that it was the victims fault.. but felt our coverage was for this very purpose, an accident. Even in the process of getting the claim filed after our initial convo with him, Eli was always hard to reach. Never there, or didn't return calls. After some time once the claim was filed, and investigation was indicated to be completed, yet Kemper did not make an offer. Repeated requests said still determining liability. Then they terminated our policy. Now we find a large increase in the offers for coverage from any other firms. I have been trying to get in touch with Eli to discuss how he handled our convo initially, how he wasn't realistic with us, and his lack of customer service. No contact yet to me, so proving even more my point. He has no work ethic, customer service ethic, can't even man up and talk to me. And I understand he is an owner in this business. Wow.. never use this company. read more

Focus 1 is definitely the place to go for insurance. I have a couple policies through this company and both times the policy was quoted within 24 hours. Over the years I've purchased insurance with 4 different agents in the Rogue Valley that represented various national insurance companies. My experience at Focus 1 is the coverage is better and the cost is substantially cheaper than the competitors. Get a quote from these guys. I'm pretty sure it will save you money. If you have a teen driver, this is especially beneficial for you. They have a "Teen Driver Division" who's rates can't be touched! read more

I absolutely love this group. I will never do business with anyone else. So helpful, so professional and I recommend them to everyone I can! Better coverage and at a better price, who would say no to that!! read more