This is by far the worst service I have ever experienced with any rental car company. I have rented…read morecars from many providers, including Hertz/Dollar for the past 25 years and this one is by far the worst. I reserved a mid size SUV prior to my arrival at a cost of $347.41. Upon arriving the agent stated the car I reserved was not available and proceeded to force me to accept a compact SUV priced 32% higher!!! My family and our luggage would not fit in the compact SUV, hence the reason I reserved the mid size. In addition, the agent proceeded to add full coverage insurance which was to increase my rental to $1,200!!! Ridiculous!!!! If I refuse the coverage then I needed to leave a $4,000 security deposit through my credit card. Unacceptable! I spent the better part of an hour renegotiating to little avail. At the end of the experience I received the original reserved vehicle. The full coverage insurance was reduced to basic coverage and my rental cost increased to $461.54. I contacted Dollar corporate to file a complaint and request assistance with honoring the original quote. Dollar corporate was of no help citing that the location in Guadalajara is a franchisee; any rental charge dispute had to be directed to the local office directly. This is a joke to say the least as the local office is where the shake down occurred. I hope some folks read this review and think twice about renting from Hertz/Dollar in Guadalajara Airport. This place is a rip off! Don't expect them to honor a reservation quote.

Avoid this place at all costs. Scammers left and right. Made an online reservation for a specific…read morecar and when I arrived they tried to charge additional cost per day with outrageous US deposit. Dirty place with bugs everywhere. Its far from the airport so once you get here you are trapped.

Worst customer experience ( not because of the staff but for their nonsense business process). Only…read more"cash" deposit or provide a copy of utilities receipt.