On behalf of our family I would like to thank you again for such kind and caring service…read more You gave us the time and space to say our goodbyes and prepared us for every step we took to take him to the rainbow bridge. This was by far, the most difficult day we've experienced and we can't think of how we would have managed this without you by our sides. If I could give you 6 stars I would.

Thank you for your care and compassion you have given to my beloved, Pojo. You were so kind, calm,…read moreand caring and definitely made this painful experience easier. If we had more people in the world like you, it would be a better place. You explained the process so clearly and made our decision the right one after explaining all that was going on with Pojo's health. You gave us all the time we needed to say our goodbyes and never rushed us at all. We can not recommend these people enough. Thank you for everything from our family and Pojo. Forever in our hearts! Lisa Boise and Greg McCaskill

We lost our beloved Snappy this evening, a/k/a Sweet Pea. She simply went to sleep and didn't wake…read moreup. I called Pets and Paws Cremation at 8:45 pm. I knew they were closed, I just called to see of there was any information on the answering machine about their services. To my surprise a man named Brad answered the phone. He was just wonderful. He told me all about their services. I can't tell you how much it meant to me to talk with him. I'd give them a thousand stars if I could. They couldn't be any more wonderful.

From the owner: An Unforgettable Friend. Here at Paws & Pets Cremation, we are pet owners ourselves. We understand…read morethe deep bond that exists between people and their pets. We have also experienced the loss of a pet and understand how difficult that can be for your family. We are able to reduce your burden significantly by helping with the details and helping you decide the best way to say farewell to your beloved pet and memorialize your memories. Whether you need us now or are planning for the future call our "family" to help yours.

I had been struggling for four months to get a cert from my vet ( even though they told me they…read morewould give me one when I put my dog down back in December) The Vets, Urban animal hospital in Vancouver keep giving me the ring around and It was impossible to get a cert as I live in Toronto and was trying to bring my baby home, Finally I called Gateway Pet memorial to then spoke to the sweetest human called Emillie, She was so lovely, apologized for everything that had happened and fixed what felt like an on going battle in a matter of minutes. Shes wonderful and the world needs more people like her.

If I could I would give '0' stars. Dear Pet Parents beware…read moreof price gauging and praying on you in most vulnerable time by this business. Our beloved dog passed with private home euthanasia service by our veterinarian in February 2022... as 3 times before we contacted Until We Meet Again to arrange service for private cremation... but it was 1st time after company was sold to new owner in Surrey. This time UWME tried to charge us $1000 for private cremation of our beloved dog (35kg)... For this price you can cremate 500kg horse!!! I was in disbelieve and shock! how owners of this important service can be so heartless. I still can't believe in this, it took me over year to be able to write about what happened. Shame on you UntilWeMeetAgain owner - you prey on people in the most vulnerable and sensitive time, it just shows you are only about money, nothing else. We found a way to service our boy with dignity and for normal price.

We lost our sweet boy last year, and Radiant Heart made it easy to choose the best option for us to…read morekeep his memory alive. We chose to do the "eco friendly water cremation" for our sweet Jackie. We got a paw print, and his snoot print along with his "cremains". Though it was a little pricy for each, we have the perfect prints The staff there was super kind and compassionate, and made sure to get us the perfect print for our memories. There are many options to choose from, if you want a print, cast, or mold . Check their website for options. Thank you Radiant Heart for the wonderful memorial of our sweet boy.

They did an amazing job caring for my Michael who passed unexpectedly. They were so nice and caring…read morewhen I was a mess and they returned him to me in a beautiful box with grief pamphlets which was so thoughtful. They have a really nice area for discussing the plan with many beautiful options to memorialize your pet. They told me initially it would be about a week before I got him back but they called me a few days later which was a nice surprise. I will use them again.

The reason why it's so low is because one of your programs deserves it. sure, you guys do some…read moregreat work!!!! but to literally kick someone when they are down and desperate is horrible.... I can't get help because i am staying somewhere out of "boundaries"???? I legally live within those boundaries but just left an abusive situation and THE ONLY SAFE PLACE FOR ME is where I am until I can safely go live my life again. Disgusting!!! Absolutely disgusting

It's been almost three years since my Simon passed away (I still miss him a lot), and my husband…read morelooooooves cats, so we decided to adopt a cat, specifically an older cat, as kittens, while adorable, are a little high energy and high maintenance for us. We were planning on adopting a cat sometime this summer, when last week, I found out that the SPCA is reducing the adoption fees on older cats (not kittens) by 50% between May 25th and May 31st. So while we weren't planning on adopting a cat just yet, we decided to take advantage of the promotion this weekend -- it was the puuuurrrrfect opportunity! We had looked at the website ahead of time, and there were some cats that we were interested in, based on their description and appearance, but you really have to meet the cat before making a decision. At the SPCA, there were a couple that we liked (neither of which we had considered from the website), and in the end, we chose the oldest cat there, at ten years old. (According to his backstory, he was surrendered because a child in the family was allergic -- so sad that after ten years he was given away.) Not only is he old, but he's also really fat, at nearly 20 lbs! But he's a lovely cat, very friendly and affectionate, although a little shy. (So far, he's spent the majority of his time hiding under the couch or bed, but he purrs a lot and likes being pet, and he has come out a few times for cuddles.) While my husband and I had been discussing adopting a cat, and from where (SPCA, VOKRA, Cat Therapy & Rescue, etc), I was worried that it would be a huge hassle and that we would be rejected for some ridiculous reason. (VOKRA and Cat Therapy & Rescue seem a little intense -- I understand wanting to make sure that a cat goes to a good home, but good grief! Their rules and requirements are ridiculous!) However, we had no issues at all with the adoption at the SPCA. Once we decided on a cat, we filled out an application, a staff member asked us a few reasonable questions, as well as patiently answered all our questions about the cat, and it was done -- we had a kitty to take home! The cat's name was Seth Rogen, a name we hate (I don't even care for the actor), but it's wrong to change a cat's name when he's so old, so we tried calling him Seth. But the name just doesn't fit, and in the end, I'm calling him Beau, after Beau Nugget, an extremely obese cat whose weight loss journey can be watched on YouTube.

Absolutely recommend! They are caring, gentle, and respectful of one of worst times of your lives…read more I cannot express my gratitude enough for your services and loving compassion you shared.

Very kind, compassionate. Difficult time made so much easier. They took care of everything for us…read more Came to our house 2. people. Plan on using again.

I've been taking my dogs and cats to Dr. Hans for years, ever since he first opened. I trust his…read moreexpertise and judgment and appreciate that he keeps his prices reasonable. Keep up the good work!

I have been taking my cat, Sneakers, to Dr Hans for almost 8 years. He is very knowledgeable and…read morehas a gentle temperament with Sneakers. Also, the pricing at this clinic is reasonable. A few years ago my co-worker was complaining that her vet in North Burnaby charged $980 to get her cat's teeth cleaned. She didn't believe me when I told her I paid approx. 1/3 what she paid. Since I rarely clean out my purse, I still had my invoice which I showed her. She was shocked and took a copy of it to show her vet. Also, Dr Hans is not pushy about treatment. He discusses all options and the costs associated with those options. His long time staff are super nice too. I definitely recommend Metrotown Animal Hospital to anyone looking for a vet.

If you can go somewhere else, do yourself and your pet a favor and DO! This hospital is a major…read moremoney grab filled with incompetence. And make sure you check the charges On your credit card if you have no other choice than bring your pet there! they "forgot" to pay my 850$ deposit back and if I didn't call about it, they certainly wouldn't have chased me. Yikes

I had a great experience with Dr Beltran. My havanese had eaten some cake that was covered with…read morefoil. Her stomach was bloated like a football and she wasn't urinating. Dr Beltran assess the situation and offered a few options and we decided on the least interventional but supportive care. She never tried to convince me to do anything extra. Great vet!!!

I can't say enough good things about this clinic. Their staff are professional, helpful and go the…read moremile to help out. They helped out by providing another vet clinic with medication (my dog had a medical crisis). They gave me advice, 2nd opinion, and knowledge when I needed to care for a dog with lifelong medical issues. Lastly, when I needed to clip the nails of a giant breed dog who became highly aggressive when approached with nail clippers.... I got a crash course on how to secure a second muzzle to protect people holding the dog down for me to clip nails. Thanks to them, nobody was harmed or the dog. It's easy for folks to blame vets when it comes to pet care. However, this is a clinic that people can trust with the lives of their pets. (Vets can't always cure or prevent the loss of a pet, but these folks will do their best to prevent poor outcomes.)

On the surface they project as a friendly caring veterinary clinic, However after multiple…read moreconversations with front desk staff, and a lack of accountability, I have opted to reconsider my pets health care provider and advise you to do so as well. I brought my cat in for a suspected urinary blockage/ UTI and allowed them to run every test necessary for a proper diagnosis at a large expense. He was given a clear bill of health. Not a week later my pets condition is worsening, and when following up, I was informed by front desk staff that the Dr. that conducted the testing on my pet is "not really medically competent". When I asked if another veterinarian could review my pets results, I was met with a strong No, and was told that I could instead rebook and run the same 700$ tests with a different Vet in house if I wanted someone to look at the results. I just paid them 700$ for them to tell me my sick pet is fine, and that I need to switch his food to a brand only they carry. (scam) No follow up, no results, no medication, no recommendations. Only that another vet can review his results a week later for another 700$. I've been a Mission resident my entire life, and have had pets my entire life. They've not only lost me as a client permanently, but I will do my best to prevent my family and friends from going there as well. All this because they didn't want to spend 5 minutes reviewing my pets results over the phone with me and providing me with a healthcare solution (be it surgery or medication, both of which I happily would have paid for.) Suck it Cedar Grove, you're trash and apparently your staff thinks so too.