I'm editing this review after hearing from the manager. While it was still ridiculous to wait 90…read moreminutes for a 10 minute fix that was their fault, I appreciate him calling and apologizing. My husband is so much nicer than I am so he didn't say anything while he was there. He said there are 2 people you don't upset - the ones who fix your food, and the ones who fix your car. He's not wrong. LOL This is our go-to place and has been for 13 years. But today has changed my mind. My husband had his car in on Saturday (2 days ago) and had his tires rotated and balanced. On Sunday we found the tire weights laying on the garage next to his tire. So today he stopped in to have them fix their mistake. He arrived at 4:20 and it is now 5:25 and he's still waiting for them to even pull his car in. I understand that there were people there ahead of him but this is a simple 10 minute fix and should have been handled immediately. They have a don't care attitude and they're making him wait until all other customers have been seen.

This place is not worth the wait like they had a full line of people and decided to answer phone…read morecalls instead of helping the line like the people that are waiting in line should be helped first like they are the ones in the store waiting not the people on the phone

We had a great experience here. We visited yesterday and later ran into an issue with our tire…read more When we came back, Junior took care of it quickly and had us back on the road in under 15 minutes. He was the only one working at the time and still managed to help three other customers while assisting us. Really appreciate the efficient, professional service -- we'll definitely return.

I had an amazing experience working with this tire shop. I appreciate the fact that junior went out…read morehis way to educate me on the issue I had with my tire and not try to get over on me. There are some tire shops that do not practice integrity and good business practices and this is not one of them. I definitely recommend.

horrible place lie about warrranties had to get my pump replaced 4 times because they didn't do it…read morecorrectly then 1 day later it broke again!! then when I went back the owner claimed its not their fault its the part that THEY boughts faul and they can't fix it anymore.Stay away from these people. If you want your car to actually get fixed not a temporary go somewhere else

This place is such a scam I've been here 2 time to fix my AC and it always stops working again with…read morethat exact same issue and they don't offer warranty

Best service and price Cody is the best prices are always reasonable. Was having shaking front…read moredrive side after inspection it was a knot in front driver side and one forming front passenger side as well. Love this place !

Highly recommend Viper. Limped in at 5:15pm on a Hot Hot August afternoon and was met by Tanner who…read morewas super helpful and without hesitation said they could get me in and replace a tire for me. Had to purchase tire and was glad it was a reasonable price.

Great prices and quick repairs. I've been twice in like a month because of a nail in my Tire and…read moreit's always quick. Will continue to go here for my tire needs.

Stopped in to have a tire plugged !! Great, quick service; I will give them a try when I need new…read moretires

They were absolutely amazing!! Doors were already locked and they still helped. Stayed open 20…read moreminutes late on a Friday to fix my tire. Truly appreciate the kindness and service!

This was my first time going to them and I will go back in a heart beat if I needed to again…read more I believe his name is Steven (he works in the front and helped me tonight) he was the sweetest person I have met in awhile. He truly did an amazing job and advocating for me. He communicated with me when there was an issue before they just went and fixed it. Because of him I left feeling safe driving and no more messed up tire. They fixed my tire that I didn't even know had a screw it in, they fixed my hubs because good year put them on and covered all the values so I couldn't put air in my tires, a tire rotation all for free and were quick with it. Not only that but my lugs to my car was messed up and do to just starting a job I didn't have the money for it he (Steven) walked over to me and said don't worry about it I'll cover it I highly recommend them. and to Steven (hopefully that is your name) Thank you so much and I'll def be back. Your customer service went above and beyond

Great Staff (2 stars), Good Prices (1 star)…read more I visited the Take 5 Oil Change in Benbrook this past Monday, and I want to start by giving big praise to the team, especially Axel and the technician in training. Both of them were working hard, efficiently, and maintaining strong safety standards throughout the entire service. I also truly appreciate seeing a company hiring and supporting women in this field--she did a GREAT job, and it was clear she was putting in real effort. That said, while the staff experience was excellent, I have concerns about the process and practices used. Instead of draining the oil from the bottom of the engine, they use a suction method--feeding a thin hose into the engine and extracting the oil from the top. Personally, I'm not fully confident that this method removes all the oil compared to a traditional drain. Even more concerning, during this visit, the hose actually got stuck inside my engine. Axel and the lady worked hard for about 15-25 minutes to remove it, and thankfully they managed--but I left with a serious concern about whether anything may have been left behind or if any damage could have occurred. This was my second visit, and I also noticed that the pricing is very fixed--both times I paid exactly the same labor amount. On my first visit, I was also convinced to replace the coolant ("blue liquid") with theirs ("yellow liquid") at about half the dealership price. While that sounded like a good deal at the time, I'm still not fully confident about the long-term quality or the claim that it lasts for three years. Overall, I want to be clear: The staff is GREAT-- both of my visits they were professional, hardworking, and respectful. The prices are fair and transparent. But the service method and process raise concerns, especially when speed seems to be prioritized over thoroughness. The "stay in your car, quick service" model is convenient, but fast service doesn't always mean better service--just like waiting 2-5 hours at a dealership doesn't always guarantee quality either. I truly appreciate the effort from Axel and the lady--they did everything they could--but I hope the company takes a closer look at their procedures to ensure both safety and quality are fully aligned.

The absolute worst place. Always pushing services they don't even know how to perform. Do not go…read morehere, trust me. was there for an hour and a half for oil change and a coolant drain, so long I didn't trust them and took photos and videos of them not knowing what they were doing. Lainie claimed to be the owner came in after an hour and says she fixed it. I asked for a refund she didn't like that and then called the cops! Cops said I did the right thing by staying because now I have a recorded police report if something is indeed done incorrectly. Stay far away from this place!

I honestly wish I could give TEN STARS this place is amazing. I requested a quote at night and…read moreimmediately got a message from Diego and his team. While they were closed! They offered pick up and drop off at no extra charge and communicated to me the entire time they had my Jeep. They got me the best deal for my services (I believe I ended up having to change my oil gasket I dont know I'm just a girl) but they even detailed my jeep before dropping it off. This is seriously the best service I've ever received quality at its finest. I will definitely be making this my home shop even for oil changes. Thank you guys x1,000,000

Diego was absolutely amazing. He made sure all of my needs were met and the prices are great! As…read moresoon as I put in a request for service the response time was very quick and communication was impeccable. Thank you guys so much!