SHORT STORY:
The tour was lovely as was the person who conducted it. However, everything went downhill from there. I toured on 8/2/25, applied on 8/7/25 wasn't approved until 8/21/25 (despite excellent credit, rental history and no criminal background), and despite consistent following up, didn't get the lease until 9/18/25 for my 9/25/25 move-in date.
There were so many red flags, but I tried to have faith for a situation undeserving! As awful as the ordeal was, I take it as a sign. If they felt comfortable enough offering subpar service to me as an applicant, who knows how much worse it would have been as a resident.
LONG STORY:
1)Bait and switch - I expressed interest in a specific IZ unit only for the application to be updated to reflect another one, a floor below available 20 days later. I was never notified this change would happen, I just stumbled on it. Based on the reason giving, I convinced myself this was a one off and everything would be okay.
2)Lack of Transparency & Communication - I found myself constantly following up for updates. Sadly these were the only times I got confirmations, or request for to submit more info; there nearly zero initiation of communication.
3) Unnecessarily long process - I seriously think my application was deprioritized, for reasons I can assume, but only they know! We all know how stressful moving can be. When you're trying to coordinate furniture delivery, complete address changes, and such... it's extremely irresponsible for partners to drag their feet.
4) Failure to follow through - this was a continuous issue. After what was already a drawn out experience, I was assured by the leasing agent on 8/29 that the creation of my lease was on the property managers to do list. I made the mistake (once again) of believing her. However, by 9/8/25 I reached out to the manager and didn't hear back until 9/16/25. At that point he tried to throw the agent under the bus (for his delay).
Despite saying he would have the lease completed by the following morning latest, 9/17/25 came and still nothing. At that point I was done! So by the next morning I withdrew my application, and requested a refund of all fees. I should say that during this dreadful time, my gut told me to look into a plan B. So after the last straw, I called up my plan B, and we got things done in record timing.
While my plan B, was a bit more money... I'm very happy with it. It's not as new and it doesn't have a washer/dryer in unit, but it's much bigger, has a lot more closet space, bigger balcony with better views, in same area, and most importantly.... communication is far better. I'm treated as a valued member of the community!!!!!!! read more