Mostly a very fine banking system. However, one (or more) of your branch managers is very…read moreofficious and condescending. She puts me off when I need to do some business. I will try to avoid the branch she manages but it is a convenient one.

We opened our account years ago, back when this institution was called NEFCU. We were tired of the…read moreendless "nickle & dime" fees so common with the large banks, and sought relief with a Credit Union. Everything was great, at first. But they slowly started to add these same fees, and after changing their name to Jovia became downright unrecognizable. The last straw was trying to deposit a government check which was made out to both myself and my wife. However, the account for some reason only had my name on it. They refused to allow the deposit. Without going into myriad details, suffice to say that in the past 2 years there have been several other incidents where the tellers were less than helpful. I've been banking for more than a few decades and understand the banking industry has rules, but the commercial banks seem to employ a more common sense approach to their customers. The great customer service we had enjoyed at NEFCU is a thing of the past at Jovia. We've gone back to the large, national commercial bank. They simply treat us with more respect.

the gentlemen at the counter was rude and they make you wait so long when they are just talking…read morebehind the counter, the place is slow to do business, do not invest here

Come to this bank all the time. Everytime I go, the staff is very friendly. Franco was super…read morehelpful and very kind! Very nice branch. The above post was my first post. At first I really liked this bank but after using them for 6 months I cannot stand them. My last review was premature. There are so many fees here and they are constantly messing up. So far they have cancelled my father in law's bank account instead of my husbands, they have stopped the wrong check and then made me pay a stop check fee even though the check was never stopped, and when we had fraudulent activity they cancelled the wrong checking account. Do not trust this bank because nobody who works here even cares about their customers. I will be leaving this bank.

Just 1 teller on a Saturday morning and local branches closed…read more BOA should try to do better.

Jonathan L. the Relationship manager was great to deal with!…read more Unfortunately I came to close an account, but he was extremely thorough, polite and made a concerted effort to keep my business without being ridiculously pushy. I have some follow up questions to ask of him but am confident he will handle them for me.

I can NOT recommend Lorne and his team enough! He was so helpful throughout our whole mortgage…read moreprocess. He was always so very patient and kind, taking the time to explain and answer all questions. You're in great hands at Lakeview! HIGHLY recommend

Huge shoutout to Lorne and his staff!…read more I first started working with Lorne on the refinance of my condo about a year ago and haven't looked back since! Working with him and his associates, Sandra, Vicky and Tracey, have been amazing. From the beginning, they were very accessible, always responded promptly, answered all my crazy questions and never made me feel like a bother. The whole process was simple and flawless. If they needed something from me, I received a phone call. I'd give them what they needed and we moved on. Any info I needed was emailed or they called immediately to keep me posted. I never felt left in the dark. It went so smoothly that we actually closed way faster than anticipated. Having that great experience, I knew I'd be using Lorne again for our new home purchase. This time I was a-little less 'in the know' of how the home-buying process worked and didn't know how to start. I text Lorne one morning at,no joke, 6am. To my surprise, he called me back immediately and stayed on the phone with me to describe my first steps and told me he was there for me no matter the time or day. I thought he was kidding but he's proved to have done that for me time and time again. There have been so many times that I've txt him a question and he'd call me immediately back to respond. Great communication skills by all on board. I also bothered his team mannnyyy a time for new preapproval letters and they never batted an eye. They always got it to me within 1hr. One of the times it was a Saturday and clearly not a work day so I had to txt Lorne and ask him for help. He took time out of his day to get me what I needed. We are currently in our closing process and, as expected, this process is also seamless. Every once in awhile his associates reach out to me asking for items. I send them right away, and they keep me posted. If you give them what they need/ask for and are a prepared client, your process will be smooth. Remember, they have to ask for paperwork every few weeks to make sure your personal accounts are in order. It's part of the process to ensure all goes well and was no hassle or bother. Actually, the quicker you can produce them, the faster the process goes for you. They are also very sweet. They always answer any and all of my questions, always keep me in the loop, and even chat with me about regular things. They also remembered me from my refinance so it was pleasant to work with the same crew who knew your needs. Once again, we will be closing well ahead of normal schedules! Bottom line: Lakeview rocks! Thank you guys for another seamless transaction!!

This locations ATM (drive up) is always having issues. 4 out of 5 times it's not working! Also,…read moredriving out of this "drive through" is dangerous! 2 drive ways go into 1 going out and the bushes are in the way for clear view of traffic! It sucks!

I'm a chase customer for years, about 17 years actually, and walked in to get cash- atm. Then, I…read moreproceeded to use the restroom, and I was stopped, and told that for liability concerns I could not use it. So bizarre that a bank this big doesn't have insurance to cover those liability concerns. Poor customer service.

My branch I go to in copiague are always quick & friendly I've been going there for years I wish…read morechase brought back the rewards program that's my only complaint

I don't understand why this Chase Bank has such a low star rating. This was my first time visiting…read morethis location, and the two people I spoke with were absolutely wonderful! I went in to open new business accounts and was assisted by Kenny. He was incredibly informative, accommodating, and kind. He had a great personality and we had a great conversation. Shortly after, I met the branch manager, Jamie, who had such wonderful energy. She was incredibly sweet, had an awesome smile, and radiated good energy, which I really appreciated. She took the time to show interest in my businesses and chat with me for a bit. Kenny and Jamie were rockstars. I am glad to have met them today, and I think this Chase is a great place to go for your banking needs. You would be in good hands. Everyone else was very kind as well--no sour faces or attitudes! 10/10 !!

Finally entering the place where they keep the money after a few unintentional GPS fueled,…read moreloop-dee-loops in the parking lot of the mall, I took cool to the blasting AC. Received by Jaimie Mayo, who identified the wayward-ness in my step and my focus, escorted me to an open teller. As I pecked the key pad, I chatted it up a bit with Jaimie and really learned lotsa cool technological advances at this branch. Wake up Forest Hills Branch! A hulking looking machine sitting just to tbe right of the humanoids will feed an account holder with up to three thousand dollars with no humanoid interaction. The machine in the foyer doesn't even need to see your card (after the first time you dip) if you are an Apple Payer. What a great group of employees in this little satilite location, totally worth the visit.

This branch is awful. Never any parking because of the HS nearby. Usually only one teller…read more Yesterday there were NO tellers. One was at lunch. Every time I go here they say someone "called out." Another time teller couldn't help me with a CD because she was never trained to do them. Or their computers are down. Avoid if you can.

lacking, banker spent about an hour attempting to open account and couldn't get it done - no…read moreknowledge of protocol, not a difficult request and she couldn't do it nor did she have the etiquette to handle the situation appropriately, maybe take your banking needs to a different branch

Nice people that work at this Branch.My only gripe is that not enough machines to get cash.The…read moredrive up is too low.(Not good for pickups). Plenty of land to make a few upgrades for more machines.