This is the worst Estate Agent anyone can let from. The company and its staff members are so terrible that it feels appalling to start to describe my experience with them. I let a property through them for 21 months and it was a terrible experience from the word go. There was an incident where their staff member started to record my partner in the property while she was sleeping and not properly clothed without our consent or knowledge. I reported this and I was told the pictures didn't have any face in it. We were constantly harassed for viewing via calls, messages, Whatsapp by several people at different times after we requested to leave the property. All maintenance complains were discarded and nothing was ever done except blame us for any issues. I have dealt with a lot of EAs and I can tell you Foxton was and is the worst of them all. If I can take back my 1 star I would without blinking. read more

I would not recommend letting a flat via Foxtons Islington. After a hurried ten-minute inspection I was approved and moved into a basement flat with a faulty boiler, broken light switches, broken kitchen cabinets, missing window locks, missing appliances (dishwasher) and a number of other issues. When I raised these with the landlord after moving in he informed me that none would be addressed other than the boiler, which would have a service (required under law). The landlord also admitted in writing that previous tenants had also complained about the other maintenance issues, but that they would not be seen to. Foxtons facilitated a false transaction, knowing of the defects in the property and then stood back, silent. Now I am stuck. I should have inspected every nook and cranny, but I have never experienced this kind of dishonesty before. Don't rent from Foxtons. read more

if you have any issues during our tenancy, speak directly to your landlord, Foxtons won't be of any help.... they reached out to us once to ask on our availability for viewings only to come several times at inconvenient for us times and disrupt our stay there...... Icing on the cake was when we told them both tenants won't be around to host viewings as on holiday and they still decided to enter the property (with all our belongings inside.....), rearrange items and also leave the lights on in every single room..... Oh, not to forget they LEFT THE DOOR UNLOCKED.... any complaints we made regarding this were ignored read more

Awful service, they made me move in with a broken door, lights and a non functional interphone, 6 months later they are still broken. I am looking to move out because I am not satisfied at all but I am stuck with the tenancy, if I move they will make me pay tons of money (thousands) , they doesn't seem to make any effort regarding this situation. I have seen a lot of bad reviews before I moved in and I didn't listen, I should have. AVOID at all costs. I just want to move out from this flat! This is a nightmare at this point. read more

If there would be a 0 I would mark it, FOXTONS is the worst agency in the world. They could be the best to help you find something but literally disappear afterward. They will not support the Tennant and it will be always about the landlord's benefit, even when is not logical and fair. They will not be there by your side along the tenancy period, they will not repair anything, and when its over they will stole money from you with different arguments such as the cleaning fee which is a scam and a lie. This is the worst experience I have had in my entire life and I regret it. Please do not work with them. Let their bad service burry them. Leazan Bakir, to be exact, is the name of the person who "helped" and gave me the worst time ever renting a place. read more

We agreed on a sell in January with Atkinson Mcleod (now bought by Foxtons). We were told that we would be in the property by May as the tenant living there would be released early. After that, no reply to emails or calls for 3 weeks. Now that we have paid the searches, lawyers, mortgage advise and surveys, we have been told that all along the tenant was going to stay until July, regardless. We have been told making a complaint won't make any difference, despite we have been lied to from the beginning to convey the sell. We have been told that either we agree to wait for 3 months more to exchange until July, or we just have to tell them ASAP so they can remarket the property. No responsibility taken at all, and zero empathy with the customer. Horrible and inhuman. Lack of ethics and professionalism. I would never, ever, recommend this agency to anyone. Either Atkinson Mcleod or Foxtons. It is ok to care about money, but it is not ok to lie to people to get what you want out of them and get away with it. read more

Website is a lie when it says they help overseas people looking by having single contact and resources. What they do is ignore and then give partial answers and no intelligent help. read more

It is a serious scam. All very nice at the beginning of the contract, then completely unhelpful during the contract. I was left without a working toilet in the flat for weeks and only when I threatened legal action I was given alternative accommodation. Then as soon as the contract finished and we had to deal with the deposit, no one replies to emails, everyone stops answering. I was charged for stuff that was never even in the house and 300£ for professional cleaning when the house was given to me domestically clean. read more

This is a joke of a company. Rented a property for two months, supposedly supposed to be furnished as the ad stated. Paid upfront for a studio with no blinds, broken leaking fridge and a bed that was completely unusable. Things were not related until the last two weeks of my stay at 850 pounds per week. Terrible service and response time. Better off renting an Airbnb or serviced apartment than using them. Will never recommend or use again. read more

I freely admit that I've never actually sold, bought nor rented a property from the venerable Foxtons. Neither have I rode in one of their iconic little Minis to go view 'a compact yet modern bedsit on Stroud Green Road' nor 'an exquisite three bedroomed penthouse on the canal'. But many many times during two extended flat-hunting sessions since I moved to London, this Islington branch of the citywide chain was a welcome pitstop on my daily slogs up and down the estate agent country that is Upper Street. The reason is that their offices are simply the plushest things going. Where other agencies offer little beyond a hard chair for comfort, Foxtons go the whole hog and offer you drinks while you peruse their glossy catalogue while sitting in funky bucket seats. If you still find some spare time to kill, catch the latest headlines or football matches on the invariably gargantuan flatscreen beaming out Sky from behind the reception desk. Visitors have mistaken it for a bar on more than one occasion. In fact, Foxtons put so much effort into their snazzy appearance, their rents always seemed way out of my league and I never did get that ride in the mini. read more

Foxtons - Real Estate Agents Near Me - Islington, XGL

Despite the abysmal review I gave the Shoreditch branch of Foxtons I have to say I'm rather fond of this behemoth of an estate agent's Islington branch. Similarly modern and imposing aesthetically to the Shoreditch branch, Foxtons Islington is, in my experience, far more professional, reliable and efficient and I would have no qualms about using this estate agency as either a vendor or a renter/buyer. I've dealt with James when looking for a flat in Stoke Newington and he was nothing short of wonderful. Hands down one of the most professional and intelligent estate agents I've had the pleasure of dealing with. Oh that they were all like this... read more

Foxtons - Photograph courtesy of http://www.foxtons.co.uk/ - Real Estate Agents Near Me - Islington, XGL

Absolutely horrific experience, there were issues from the very beginning. The ones mentioned below are not even an exhaustive list! 1) Before I went to the office to sign the lease, I went by the flat. I saw that the entire building was covered in plastic. Hence, I asked the agent if this would persist. He said absolutely not it would be taken down already next month. Hence, I signed in good faith. However, for the entire year that I lived in the flat, the plastic was there. Meaning, for full year I was not able to look out my window because it was covered in plastic. 2) Moreover, it was a contingency in the lease agreement that one of the living rooms were to be turned into a bedroom. However, the agent made a mistake and switched out the wrong room. Even though I had the email confirming that they had made the mistake, all they did was move the furniture into the other room even though it did not fit the room one bit. We were stuck with a living room with half a couch, leftover drawers etc., because they would not pay to take the fitting furniture out of storage. 3) I was moving in with roommates that I did not know. Therefore, I checked with the agent to make sure that I could get out of my lease if need be (provided I found someone else to cover and paid for the change in the lease). He said yes. However, when I needed to, due to personal reasons, they 'suddenly' found out that the landlord did not allow this, despite having made the promise to me (unfortunately a verbal promise, so they did not help me at all). 4) They constantly tried to avoid written communication and would call me even though I'd clearly stated my preference. Considering my above stated points, I understand why they wouldn't want me to have things in writing, which is just incredibly frustrating. 5) We tried for a long time to get them to provide us with contact information of the landlord (which we are entitled to), but they never provided it. When we finally found it ourselves, she was appalled at all the issues and the complete mismanagement by Foxtons. Do yourself a favor, and don't make the same mistake that I did. read more

I agree with all the people who would like to give zero stars. I rented a 2 bedroom furnished flat in Notting Hill, through Foxtons and managed by their property management company. l arrived to 1 unmade bed, and 1 bed with a rumpled sheet half on it. Filthy stained carpet, broken curtains in every room. Chipped paint, no wifi but loose telephone cords. Sofas were covered in dirty marks. I immediately went round and complained. Was told that no one else had a problem with the place. The agent admitted that the carpet was stained and the landlady was planning on replacing it - but was waiting till my tenancy was up. The tenancy app doesn't work to report issues. One of the worst experiences I have ever had. read more

These people are criminals - plain and simple. After renting in London for 15 years, I had the misfortune of dealing with Foxtons - an experience which turned out to be the worst renting experience of my life. My main gripe has to be the incompetence and unpleasantness of those working within their property management 'service' which was soul-destroying to deal with. One incident epitomises the company; my washing machine broke and I reported the issue to the property management 'service' expecting that someone would be sent out to repair the machine. After repeated failures of plumbers to turn up, and after repeated calls to Foxtons eventually someone turned up (who failed to repair the machine). It would take two further visits by engineers for the machine to be repaired and operational. In total it took three weeks for the broken machine to be repaired and therefore I needed find an alternative way of laundering my clothes (and those of my partner). Foxtons property management had given me assurances that I could send my clothes out to be laundered and that they would remunerate me for the bills incurred. Living in a semi-rural area in Surrey (where the flat was) and without a car, I had little choice but to send my clothes out to be cleaned, costing £185 over three weeks. Intuitive readers will see where this is going - they reneged on their promise. First they cited the expense of the laundry costs; I explained that I had no car, and that there was no launderette within walking distance and therefore had no choice but to use a collection-based laundry service which I concede was not cheap. They then started to intimate (and then state) that they wouldn't repay me the money as it was my fault that the washing machine was broken and that I could have simply reset the machine to have solved the problem. This was completely erroneous. The first plumber and myself had attempted numerous factory resets on the machine, but in the end the only thing that got it working was an appliance engineer opening the machine up and running an electrical diagnostic using complex hardware. Foxtons at this stage owe me £185 which they refuse to pay. Fast forward a few months to May of 2022 and my partner and I have decided to move out (in part due to the incompetence and perniciousness of the property management team) and inform Foxtons of that fact. They are delighted; rather than having to wait until October (the dead season for property marketing) they can ride the wave of the summer letting season and not only that - but rents are skyrocketing in London and the surrounding areas as demand (for rental properties) greatly outstrips supply. I speak to the head of lettings at the branch and he assures me that I will only be on the hook (financially) for the time difference between moving out and the new tenants moving in. After all, the property will be quickly let - and for a greater sum than it is currently being let for - a win-win for all parties (or so I thought). Again, the shysters stiffed me and despite the fact that I only should have paid ten days rent in punitive charges, they end up screwing me out of almost a month's rent (citing marketing charges), despite the gentleman's agreement I had with the lettings team. Foxtons now owe me £953. In an era where the London renter is facing more adversity than ever before, predatory organisations like Foxtons should be called out for their transgressions and I urge anyone reading this to not use them for letting a flat, or indeed renting one. read more

Rented a house for 2 years, leaving aside the condition of the property, we gave the notice 2 months earlier (you need to ask for a break clause) then they found new tenants around 10 days before the end of the notice, they didn't inform us at all we discovered by "mistake", charged us with 65£ for not abiding to the break clause, tried to charge us twice for the aforementioned cost, calculated the rent refund wrong 3 times, still new tenant moved in, early february we are still waiting 500£ refund, which clearly we are not going to see.... If we could give 0 star we would. We are upset and stressed, communication with them is always difficult and they don't really care... read more

Do not go here! Do not be seduced by the minis and the free diet cokes and the 360 degree floorplans! We have been renting a property from Foxtons for nearly a year now and after the initial niceties, we have been left feeling cheated and manipulated. And it isn't just us- two of our friends have also experienced poor service from this estate agents. I agree with Arabella's review- they are better than the Shoreditch office, but they are still terrible and I would recommend looking else where if possible. read more

I stayed in a 3 bedroom apartment in Apsley mansions for 10 weeks with my family over Christmas and new year, it was a complete disaster, their was no heating when we arrived and the beds were not made and wet dirty lines were in the washing basket, after going to their Notting Hill office no one helped or answered the phone, we had to take a hotel the first night which was not refunded. we was offered one small electric heater whilst they arranged to have someone come into fix it, a week later after threatening legal action they agreed to pay for (we purchase) £100 towards additional heaters as it was still not fixed, the master bedroom ensuit door handle fell off resulting in us getting locked inside the bathroom, thé bathtub plug was broken so we couldn't bath our toddler, the fridge shelf was broken which resulted in our food falling out le the fridge, the washing machine didn't work properly, we had a real estate agent allow themselves access to the property with a door key unannounced 2 days after I had given birth. The oven broke and completely stopped working, the kitchen drawer fell off and broke their toe, the heating was never properly fixed and would switch it self off, the reset was on the lower level of a 4 story apartment. a full length mirror fell of the wall onto my toddler, We ended up leaving the property 2 weeks early as it was a horrible expérience, foxtons ignored most of my emails, never answered my calls and Courtney Allen always had out of the office auto reply. I was not refunded the final 2 weeks. I ended Up dealing with The landlord directly as Foxtons were so ba. I traveled in from abroad so booked the property online, trusting that Foxtons is a big and reputable company I trusted them for short term rental, turns out that the furniture on thé website was not what was actually in the property. it looked nothing like the pictures at all very disappointed and a lot of money spent for a terrible experience and property. read more

This review is for NEGATIVE 5 stars. Let me explain. The letting department as this branch of Foxtons is great. Our lettings agent, Georgina, was awesome. If this review was dedicated only to our experience finding a place a let, then it would be POSITIVE 5 stars. I phoned Foxtons regarding a listing they had and due to our price range, was assigned to Georgina. She organized four or five properties to visit and then whisked me around the city to each one of them. One was a winner and an offer was put forth. Note: Lettings agents are, at the end of the day, sales people, so they are going to drive you to the properties via the most pleasant roads possible. They are not going to drive you down, say, Caledonia Rd. Instead, they'll take you by the Albion and other neat and safe looking neighborhoods, so do your research before putting forth an offer. Our property is managed by Foxtons. The property management team at Foxtons is pure shit. If this review was dedicated only to our experience with Foxtons account management, then this review would be NEGATIVE 10 stars, hence the calculated overall star rating of NEGATIVE 5 stars. Our property has been mismanaged since the day we moved in. Our "account manager" is clueless with everything from window blinds to doors to the color of the sky. I can honestly say that dealing with her has been the worst customer service experience I have had in my four years of living in the UK. Never have I yelled or been so frustrated with a single person in this country as I have with her - multiple times. Her manager, Brad, is just as frustrating, if not more. While there have been many instances of mismanagement by Foxtons, the one example that really stands out is how Foxtons has "managed" a recent break-in on our property whilst we were on holiday. Today is the two-week anniversary of the break-in and we still do not have a date as to when the repairs will take place. The door to our flat is still smashed to hell and covered in black fingerprinting from the police. The only reason why the process has moved along as much as it has is because we were able to obtain our landlord's email address and have copied him on all communications. We have also had to explain step-by-step what actions need to take place to our account manager. For example, if, after a week, a contractor still has not supplied Foxtons with a written quote for the repairs, that maybe it is time to have another contractor assess the damage and provide a quote. Another example in recent memory was when we returned from holiday to find the window shade in the master bedroom broken. It was broke by a potential buyer or Foxtons agent during a showing that occurred while we were on holiday. They pulled the cord to open the shade and broke it. They then placed the broken places neatly on the shelf next to the window. When confronted, they denied breaking the shade. The matter escalated to the sales manager, James, and he further denied breaking the shade. The fact is that the shade was working when we left and was broken when we returned and Foxtons agents and buyers were in the flat during our time away. Foxtons employees are morally bankrupt. Foxtons culture is morally bankrupt. I will never do business with Foxtons ever again and urge you to stay away too. The level of incompetence across the Foxtons account management team is astonishingly high. If you are interested in a property managed by Foxtons, just say no. And then run for the hills! read more

Where should I start? Last year we rent a house with them and we regret it. Our ceiling went down all over our living room and that is not even the worst part. The worst part is they did not even check the safety of the house properly. We could have been dead! Also, they said they want to pay the cost out of our deposit. They did not manage to do it so the landlord fixed the house. There were many other issues such as water leaks, insects. There were worms in our water tank and we couldn't use the hot water because of it. Foxtons did not want to do anything about our problems with the house. And now we moved and they want to charge 300 pounds for a missing bulb which is not even true. read more

i had a property in with Foxtons and they recommended so called ion's cleaning they have the poor customer service and cleaning i've paid 320£ to get my flat cleaned and I did not see any difference I would not recommend this so called cleaners I would avoid using them at all cost read more

I tried to buy a place in Angel (London N1) using their services, they promised so much, took me around in the mini, gave me drinks and sold me stars... at the end they only showed me places that had nothing to do with our specs. Our budget was 800k, which I thought would allow us to get a better service. We moved on with another local agency and found a place in no time. I should add that so many agents from diverse Foxtons branches tried to get us on board, emails and business cards sent via sms all the time, we had to complain to make them stop. It seems that Foxtons' agents only focus on their monthly figures and can't care less about clients' needs. read more

We looked at a variety of properties with Anthony from Foxtons Islington, and he was very helpful and friendly. He was punctual, took our feedback on the properties productively, followed up assiduously, and generally represented the firm very well (unlike a few other Foxtons agents we've dealt with). We wound up letting a different property through another firm, but it was mostly a matter of timing and no reflection on the service we got from Foxtons. Bottom line: if you wind up searching for a property with Foxtons Islington, I recommend asking for Anthony. read more

I rented with foxtons in Islington last year. On top of the constant harrasment in regards to them giving keys out to builders and people entering our flat the flat was also deemed as unsafe by Islington council once I got them involved and they insoe ted the flat. The flat had no smoke alarm at all incase of a fire, no heating system at all just 2 plug in heaters, no proper ventilation, no safe doors but most Importantly was deemed unsafe by the council because it was extremely unsafe in its layout. We spent 10 months trying to sort everything out and ended up.with half of our rent back. Foxtons also use contracts that favour there clients (landlords) which is unfair and illigal. I strongly advise not using them if renting a property, if you do use them then download a list of things you need to check in the new house/flat and insist it's all done before moving in, also make sure a break clause is written into the agreement. read more

A total and complete chop shop! They seem completely helpful and lovely until you close on the flat and then they are absolutely no help whatsoever!! I had a toilet that stop flushing a week after I moved in. Mind you, it was my guest bathroom and it was hardly used. I had to call 5 times to get it sourced out and then had to argue about whether I had to pay or not. The guy who was nice enough when selling me the place could not care less in helping me. Never use this place! read more

Amie helped us and within 24 hours of starting off we had found the perfect flat and the whole offer had been assembled. Was able to get hold of her with any question at any time of day, weekend included. Returned all calls and emails promptly and politely. She did most of the work for us, and very quickly. Saved us a ton of time and effort. I went there because they had better reviews that linked to real people (always best to check) and actually I can see why. Perhaps they should break off as an independent? read more

If no stars was an option to write a review, I would use no stars. I've been waiting for a refund on my deposit on a rental flight for 6 1/2 months. Email sent to the leading agents received no reply at all. They've all gone AWOL. I wrote a review on another site and finally got their attention. A representative from Foxtons reached out to me and said they had resolved the issue and issued the refund. That's what they wrote anyway in the public response to my negative review. The problem is, they had not issued my refund. It's been another three now for weeks and they keep finding excuses for why they cannot issue the refund. They need more information. A person issuing the refund is on vacation for two weeks. Foxton is impossible. A criminal organization. Honestly, everyone I met in London rolled her eyes about Foxton's and said that anyone who knows anything about letting property in London does not use them. I share this information so that others won't get sucked in by their ad campaign. read more

[The views expressed are an honest opinion based on verifiable experiences.] ESTATE AGENCY: a company or business that sells and rents out buildings and land for clients. It is quite depressing when a business does not even meet its stipulated definition. We recently sought out a flat with Foxtons. After showing us a few above our budget, we were shown a relatively nice flat that seemed to meet all of our specifications. We made an offer fairly quickly, which was accepted. Our estate agent, overzealous as ever, called us day and night, several times a day, to put forth the funds--even before we had signed the contract. We complied, signed the contract on time, and put forth 6 months' rent, the deposit, and the agency fees, as well as referencing costs. The estate agency was made aware we would be going abroad shortly after signing the contract. The estate agent assured us multiple times the house was ours, the contract had been finalised, and we needed to take no further action. Three weeks later, as we were abroad, we received a frantic phone call from the lettings department head, telling us the landlord had gone ahead with another offer. We were confused, given that we'd paid the funds and signed the contract nearly a month before. It turns out that no one at the agency bothered to check that the landlord had signed on his end, though we were assured endlessly that 'everything was taken care of'. Surely it's in an estate agent's job description to act as a go-between between landlords and prospective tenants? Instead, Foxtons let NEARLY A MONTH GO BY while RETAINING OUR FUNDS and ASSURING US THE DEAL WAS DONE, while they couldn't be bothered to make sure the landlord actually signed the contract despite calling us multiple times a day to put forth our funds. The estate agent himself couldn't even be the one to tell us, he had to get his manager to do it instead. We were, understandably, livid and without a house. We would not recommend this agency to anyone, especially students, as they seem to believe that their job is merely to push a transaction without actually overseeing it. Recommended for: people who want to be homeless and in the red. Not recommended for anyone else. read more

Awful. Seemingly can't do enough for you while chasing a commission, but as soon as your money's cleared you're old news and just treated like a waste of their time. Even worse when you move out and you have 19 different agents calling you every day to ask if it's convenient for them to "pop round for a viewing in 45 minutes". Awful, expensive parasites that live up to every negative estate agent cliche. Their aren't enough expletives on the English language. read more

Foxtons are unprofessional and uninterested. Their shiny offices, flashy cars and well spoken agents are merely a facade. Beneath is a company which refuses to help, charges ridiculous fees and has an overall tone of disinterest. We paid over £400 for admin fees, that were not carried out. So much so that we rented a flat that didn't actually exist on council records and had never obtained planning permission to be converted. This meant we had to spend months changing the councils planning records in order to get our parking permit etc. This was a very lengthy process and meant we could not park our car on the street for months outside of the free hours. Consequently my partner had to change his working hours as so he did not get a parking ticket. However in all of this Foxtons actually defended the fact that the landlord had not obtained planning permission. Apparently he had 'tried' and sent a letter, but never followed it up. When we questioned why this wasn't something they would check (for £400!) they said that they take a 'good will' policy over these issues and always trust the landlord has everything sorted. How professional. Further more, because there was no planning permission, there was also no sound proofing. For months we have been able to hear everything from the flat above resulting in many sleepless nights. When we contacted Foxtons about this the only thing they could muster the energy to find out, was that the landlord was not 'pleased' with our request for soundproofing. It has not been followed up further. This is an attitude that Foxtons continues to display. Today I have a bird stuck in our chimney, Foxtons have refused to help as the landlord doesn't want to pay to have a fireplace board taken off - which apparently will cost £100! I find this hard to believe as it is a piece of hardboard. I raised the point that if this bird then dies in there the flat will then stink if rotting pigeon. Foxtons say they will deal with that if it happens but we shouldn't be able to smell anything. Great. So now I sit and wait for the bird to die, as it cannot be rescued, and then wait for the smell to penetrate into our flat. I am at my wits end with Foxtons, and these are only a few of the ways they have continued to make our lives difficult. I will NEVER use them again, and will advice everyone I know to do the same. read more