We went to Oak Park yesterday to check out the Frank Lloyd Wright Home. We'd been in Chicago for two years, but without a car, this place is pretty impossible to get to, which is unfortunate. Now that we have a car, we decided to take an advantage and hopped down this way.
Most of my comments here are not about the house itself, which is an incredible place to visit, but about the organization/management of visitors at this spot.
You buy your tickets in the gift shop--it's pretty small and there were a few tour buses of visitors in at the same time, so it was difficult for them to manage selling tickets and selling items at the same time, and the line wasn't very organized (i.e. no ropes to keep people in queue, so there was a bit of cutting and confusion). We were told that to take any photos you have to pay $5 extra and sign a waiver that says you won't sell any of your photos of the house--I know that museums have varied photo policies, but this seemed pretty over the top to me, and just kind of left a bad taste in my mouth. I understand that it is probably the policy of the Frank Lloyd Wright trust and not necessarily the museum itself, but I think that it should really be reconsidered. It really is free press to encourage people to take photos of their visit, and to have people sharing their photos of their visit with friends and family on Facebook, or wherever.
The timing was perfect to take the $15 guided tour at 11 am, which was nice. I want to start by saying that our guide was very well-seasoned and had a great sense of humor--an older woman who had clearly done this many times. She was friendly and did a great job. And before I launch into my criticisms, the house and studio are beautiful and more than worth it to go see. Now to the negative parts.
They had a young tour coordinator meet our group before we went inside the home with our tour guide, on the other hand, started off the visit in a negative way. As others have mentioned, some of these tour coordinators really need to lighten up. Our group was entirely made up of adults. She gave us a 10 minute speech about how we shouldn't stray from our guide, we shouldn't touch, we shouldn't stay too long in each room, we should move along quickly, we shouldn't ..., we shouldn't. There was no "welcome, we're glad you're here"--just a launch into a long list of rules belted out in a stern tone.
I work in a large museum myself, so I understand worries about valuable and delicate objects not being touched, but there's a way to communicate this to adults (or children!) in an appropriate and respectful manner. The message sent was: you're lucky to be here--don't mess with anything and don't enjoy yourself too much. Hope that they can figure out a way to make guests who are paying a decent amount of money more welcome here. read more