We walked through the door into Frankie and Bennys at 8.15pm on Saturday 7th March and as we had cinema tickets booked for 9.40pm that evening we asked whether this would be enough time to eat? We were told there are no tables available for at least 10 mins so to have a drink at the bar first. We waited a good 20 mins and was given a table that had no lighting and no candle and was given a menu. We could not read the menu and had to go back to the bar to see the menu and make our choices. We ordered and waited and waited and at 9.15 we mentioned to the waitress that we had been waiting 30mins and have to be at the cinema for 9.40 (this was now 9.20pm). The waitress took on board are concern, failed to return with an update at first until we asked again and then confirmed our food will be with us very soon. We noticed the restaurant manager was now also present within the cooking area, cooking with no apron, hat etc on and our food was served to us. My husband ordered a chicken meal and I ordered a pizza. My pizza was burnt around the edges, not at all what I expected, not good quality, very basic and cheap looking pizza. My husband began to eat his chicken and discovered his CHICKEN WAS STILL FROZEN IN THE MIDDLE! We could not believe it and when we spoke to the waitress, not the Restaurant Manager who never even approached us or apologised at our table, the chicken meal was taken away. Offer of replacement of the meal was given but it was now 9.30pm and we needed to be at the cinema. I didn't like my pizza and didn't finish it. As we got up to leave our table the waitress bought my husband a pizza to the table that looked burnt, we were disgusted at the food and its quality, apparently the chicken is bought in SEMI COOKED THEN FROZEN AND REHEATED WHEN NEEDED!! When requesting to speak to the Restaurant Manager she was very 'o well' WE HAD TO COOK IT QUICK BECAUSE YOU HAD TO LEAVE?!?! SO WHAT HAPPENED TO THE COOKING INSTRUCTIONS OF FROZEN PRE COOKED CHICKEN THEN???? The only thing she said was you don't have to pay!! We will never return to Frankie and Bennys Restaurant at Longwell Green OR any other Frankie and Bennys Restaurant, the service, quality and customer service is extremely poor and that's putting it politely!! Mr and Mrs read more