Let me begin by saying that the service was all that and more, the service tech was even more, exceptionally knowledgeable, courteous and repented the brand to detail with a great deal of pride like if he was its own company. Marcie at the office well southern charm delivery from the perspective of the customer service and entering our request & expediting the call. Truly someone to keep on top of your list for your heating and cooling needs. Oh did I fail to mentioned reasonably priced. GREAT Job, F S M you are on my speed dial now. Thank You read more

We have called this business 7 times, trying to get an estimate. The workers were off during hunting season, and still have not called us. Guess they don't need any money, so they don't need the work. read more

Good folks! About 8 years ago the put HVAC in an addition to my home. Last week the thermostat died. I took it to them today. FOR NO CHARGE, they rummaged around, found a matching old thermostat which match the existing wiring, programmed it, and gave it to me. I plugged it in and it worked. They saved me $62 for a new thermostat and what I estimate would be a $75 service call, [I live 20 miles up in the mountains]. You need to realize that they also gave up the sale of a $62 thermostat and a $75 service call. Not only that, the same guy that came to my house 8 years ago to design the system there and remembered. I put $150 in my pocket today simply because of the good will of these people. read more

We were the victim of a hit and run by a Franklin Sheet Metal box truck driven by Justin Fuller. When contacted by the NCHP Andrew (of Franklin Sheet Metal) told NCHP Trooper Vespasian III that he would take care of repairing the damage to our vehicle as he did not want his Insurance Company involved. By his own admission, at this time he did not know who had been driving the vehicle, or that it had struck us. He left us a voice message saying he would do whatever it took to take care of the damage. We called Andrew, and he said that he would pay us after we received an estimate. Acting in good faith, and trusting the man at his word, we spent the time getting an estimate which was $534.00. When we took it to his office, he indicated it was "too much money", and refused to pay us. He chose to condone his employee hitting us, not stopping, and not disclosing to him that he had damaged our vehicle and his. Hardly honest or honorable behavior on his employee's part. Adding insult to injury, he indicated we were not being truthful. The company is obviously not good for their word. They clearly did not "do the right thing" as their advertising claims. One would be wise to consider the viability of a Heating and Air Conditioning Company that is on such a tight budget that $534.00 breaks their budget, not to mention they have no regard for the actions of their employees while on the job. Word of mouth is still a powerful form of reference, and we will not hesitate to share our experience as often as possible. I only gave s star because you cannot post without doing so. read more