Friendly, knowledgeable, technically excellent and customer focused to match. Took the time to…read moretalk with me, to understand not only my phone's issue but also how the challenge might be prevented in the future. true customer focus

I turned on my tablet and there was no picture - I gave crackers what I thought was the problem -…read morewithin hours they had fixed it - yes it was the problem I had suggested but they did it so quickly and at such a reasonable cost I would advise anyone with technology issues to check them out especially Langley store

Every employee in the store is so wonderful and helpful! Except Allen. Do not get help from him, he…read morewas extremely rude during our interaction, a real jerk, I'm not sure how he still has a job in customer service. I watched how he treated the other employees in the store and he is awful. Jan and Tyler were super great though! So much nicer and far more helpful, i recommend seeing one of them for help.

Cheap quality screen protector broke almost instantly even though it was not dropped. when I went…read morein to have it changed I was told it was broken because of a drop, when I said it has not been dropped the person working there told me I was lying.

Fantastic Services and friendly staff. Highly recommended. Got fixed my Samsung S23 Ultra with…read morequick time as well as $250 off promotion with Telus/Koodo Activation as Store.

The service at Cellcare (Willoughby) is always very professional and efficient!....definitely…read morerecommend!

I dropped my phone at work one day and my screen completely shattered. I came here and they had my…read morephone screen replaced within 15 minutes ! These guys really know their their stuff. What's even better is that it was super affordable! I will be coming back in the future. -Keelan

Honestly, just terrible customer service. This is for Freedom as a whole, not just this store…read moreunfortunately. We have been part of Freedom since they were Wind - and they don't seem to care about helping us. We had a complaint filed (now refiled) with CCTS to resolve some pay-per-use charges that we absolutely did not use. They originally took off some money, but not even 50% and have suspended our phones after saying that it wouldn't happen. They just want money and will not take the blame for anything wrong on their end. Things never get resolved and they will deflect, deflect, deflect.

Amazing service at the store. The guy helped us a ton and knew what we was talking about. Made sure…read morewe got the best deal for my personal needs. I think his name was Aman? However this is the absolute worst phone plan I've ever been on. If I actually had service and if my 3G actually worked it would be a steal for how much I'm paying. But currently I'm spending too much to have service only every now and then. I live in Langley and I don't receive phone calls in my own home from someone in the driveway. I don't have data in my own bedroom, and 80% of the time I'm somewhere without wifi, I don't have any internet access to google or to check messages because freedom's data sucks. Coverage is just awful. Service and 3G don't even reach to east abbotsford. Will never renew plan here.

Took my phone S24 ultra in for screen repair, when I got it back the screen wasn't even the right…read moresize for the screen, but I got over it, wrapped it up and gave it for a Christmas gift, when the person opens it they also got lottery tickets and they tryed scanning the tickets with app on phone but the screen was only black, they stole or broke my phones camara. And put in a screen that didn't even fit my S24 ultra. If toy ever get Ur screen repaired make sure you check all the functionality like camara is working. This is so frustrating I payed over $375 for a screen not even the right size for one and then the lost of the use of the camara. (Park royal mall kiosks)

All I have to say it the staff at this location is friendly and knowledgeable. Very time I went…read moreinto this location staff always greeted me by saying hi while helping other customers. I would highly recommend this location 101-22661 Lougheed Hwy Maple Ridge. Thank you Brandon, Brock, Bruce and Andrew

From the owner: Countrywide Communications Inc in Maple Ridge offers a wide range of cellular and wireless services…read morefor consumer and business communication needs. We offer high-speed internet, cable tv, wireless data, cellular, smartphones, and more. You can also count on us for wireless equipment repairs. We offer One on One Customer Training Sessions Monday - Friday by appointment. Contact us for more information about our featured brands.