TV broke down in December 2017. At that time, I thought I was lucky to have an extended warranty with Assurion, however, they choose Frazor Elec. to repair my TV. Instead of repair TV on site, Randy picked it up almost a month later and said it would take a week to repair since he had a month to order the parts. My tv was common 60 in. Vizio, one year old, so parts are available, but not for Randy. He had the TV a week and when I called him, Randy said he had the wrong parts. This was January, 10 2018. I called the warranty company to complain. When Veronica the supervisor for Assurion called and spoke to Randy, he told her he had bad parts. So Randy lied to either Veronica or myself. I spoke to Randy on January 11, 2018 to request that he return the screw that he had dropped in his van with the TV as it was a special one that went with the wall mount. I spoke to Randy January 12, 2018 to ask when my TV would be repaired and he told me rudely that he couldn't repair it and that he was in negotiations with the warranty company and then he hung up on me. Randy is a slacker, a liar and in my opinion , he will repair the TV and sell it as used in his shop. I will not deal with a repairman who has 2.2 stars on google again. And I suggest that you find a different warranty company than Assurion. read more