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Freedom Powersports McDonough

1.8 (44 reviews)

Services - Freedom Powersports McDonough

Motorcycle repair

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Rachel A.

August 4th 2018, I sold my 2015 HD Road King to Freedom, they were to payoff my HD loan. The payoff that day (which had a 14 grace period) was $12557.31. For over the next month issues followed: I started receiving calls saying my payment was late and I now owed a late fee. I have never been late on my payment and I was afraid it was approaching the date for reporting to the credit bureau. I reached out to Freedom (saved all the messages incase I need to take the issue to court). They claimed they sent the payment in on August 7th and HD claim they didn't even speak with the until August 8th. On August 22, I was told a manager dropped the $12557.31 check in the regular mail instead of overnighting it with a tracking number, like most dealerships do. So it accumulated a late fee and interest fee. On August 22, they canceled that check and overnighted another check to HD for $12557.31. So finally, as of August 25 $12557.31 was credited to my account. Now the paperwork that Freedom gave me copies of in regards to my sell is also suspicious, I was in a rush so it's my fault I didn't look over it better, but it's not even my signature at the bottom. I don't know who signed it. Anyways, I am not sure how that will bite me in my ass yet. I am posting this today because the bike still has a balance, Freedom does not have a title, HD has already informed me they have no intention on releasing the title until the balance is paid in full, it is still accumulating interest, and it is on the lot to be sold. I attached a picture of the day I dropped it off (08/04/18) & one my friend just sent me picture today (11/17/18). Shadey much? It would different to continue to keep it in back until the title issues are resolved. I just want people to be aware they do not own the title to this bike and make them aware of the kind of bs. unprofessionalism they maintained in their transactions. Be aware.

Kawasaki Tyrex LS (4 seater)

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Charlie did a great job with all my needs at Freedom Powersports and got me the bike i wanted.

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I briefly stopped in on Saturday to grab a couple poker chips for my husband and friend. I ended up…read morealso buying some stickers for my husband's helmet which were funny. The lady at the counter was nice.

Why do we always have to argue here? As repeat customers we always get treated like shit. We know…read morewhat we signed when we bought the bike but now we are sitting here arguing w the GM (who we have never seen before.). We were promised 3 new tires when we needed them on the Freewheeler when we signed paperwork. We understand that we have had our 5 services and we were prepared to pay for the service today. We just want the tires we were promised. Not to mention that we rode almost 2 hours to get here and now an hour arguing. We had such great experiences buying our 2015 Heritage and then our 2019 Freewheeler. Every service we have come for its always an argument to get what we were promised and it's just not worth our time anymore to go out of our way to be treated like we are lying. After about an hour and a half of speaking with Sam (the GM), he ended up putting a front tire on our bike. Told us that there were no tires in stock for the back. Sat with us in the conference room and told us when t he tires came in he would call us, set up a time for Thunder Tower West to come pick up the bike, and tow it back to the dealership, install the tires and tow it back to us. Gave us his card and specifically said to only talk to him, Sam. When I tried to get it in writing, he said he couldn't do that. My husband received a call from the service department the next day. He was told again that our pp maintenance plan had expired so TTW would not honor putting the other 2 tires on. Before my husband could react the person had hung up. Thanks TTW for treating your repeat customers like liars. So much for the customer is always right. Won't be wasting our time again to come to your establishment.

Rock City Cycles South

Rock City Cycles South

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If I could give negative stars, I would. I dealt with this company a few years back to fix my…read morebikes. Had a good experience at the time and decided to come back. There must have been a change in management since the last time as the service was absolutely horrible! DO NOT DO BUSINESS WITH THESE PEOPLE! They are the most unprofessional company I have ever dealt with! My bikes were picked up nearly 3 months ago to be "fixed"...after several phone calls to THEM (never them to me) asking for the status of my bikes, I was told that both of my bikes needed motors. Mind you the motor on one of the bikes had just been replaced a year ago and the other was purchased brand new and was not driven more than a handful of times. Oh and garage kept at that! After much back and forth they finally agreed to bring my bikes back since I totally disagreed with their analysis and was getting the run around. They showed up to my house unannounced and dropped my bikes off at the top of my driveway without my consent LEAVING THEM THERE FOR ANYONE TO STEAL. My bikes were brought back missing parts and now have extensive corrosion. As I stated before, my bikes were garage-kept so they were never in the elements prior to coming here. If you are looking for a trustworthy, professional, knowledgeable mechanic - THIS IS NOT IT! They are only out for a money grab and have no idea what they are doing or how to properly fix on anything. Everything will end up needing the most extensive work dealing with them! DONT WALK, RUN FROM THIS UNPROFESSIONAL, UNKNOWLEDGABLE, MONEY GRABBING BUSINESS AND REPORT THEM ASAP!!!

Never hand over your debit or credit card in this business to me they maliciously stole money on…read moretwo occasions one for $ 930 and another for $ 337 dollars apart they charged $220 dollars. I'm going to dispute those charges legall. I have the evidenve...

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Dishonest and greedy. I call in the day before for a tire. they gave me a quote of about 140. My…read morehusband goes in to pick it up and its about the same with tax included then the one with fake contacts comes out and wants to change the price to 248. Well now she doesnt have the 248 or the 130 and a bad review. wasted my time driving over there should have listened to the Yelp reviews.

If you're expecting a black owned business that respects their people, keep looking. If you're…read moreexpecting a motorcycle shop that isn't a dime a dozen, haha, keep looking. This shop has some pretty high praise from looking at the reviews, but please hear my story before you give this location(and the Jonesboro location) your property or business. So first off, my motorcycle was originally at the other location in Jonesboro, because that was within my tow limit. My motorcycle had some pretty concerning issues that I addressed with Tracy there over the phone, and she had priced me an estimate on what it could be. So, I agreed to get it over, paid the upfront diagnostic price in person, and waited about a week and a half to hear from someone. I called in, and Tracy told me someone else would be over my motorcycle, whom was Kimberly, and she would give me a call. Well, when she finally called, you can almost immediately hear the irritation and unprofessionalism coming from her. She was jumping to conclusions on what my bike needed, and was talking about ordering those parts before someone even looked at. It wasn't until I went to Jonesboro after this call that I realized my bike had been moved because the mechanic there didn't want to work on it. I was never told about this, or asked if I wanted to do this. So I call back Kimberly, and she explains to me that I have to wait another week to have someone even decide they want to work on it. She also couldn't even tell me when my bike was brought over. She was also refusing to hear any of my complaints about all of this, and just kept shrugging it off and telling me to wait. I waited a week, then I decided to go in person to get an update. Finally met Kimberly, Tim(owner), and his wife(sidekick owner). Someone had looked at the bike, but of course, she said was going to tell me at the end of the day. Tried to once again voice my complaints, and she once again wasn't trying to hear it. Tim overheard me, and told me he was going to start charging by the hour to complain to her. He finally stepped in and listened, and walked me back to the bike to look at it. He explained they could work on it, but it would be way more than what I agreed to. So, because it was an older bike, he tried to sell me another old bike, but it ran. I just had to trade in mine, and he would work something out. Well, he wanted an answer that day, which by the way, no dealer should EVER try to pressure you to do that. He was visibly frustrated by that, and then went on that typical 'entrepreneur' rant. It went like "I'm trying to run a business", "I'm rich, I don't NEED the money", " Why would you waste my time", blah blah blah, you get the gist. So, after suffering through that, when I realized he had nothing else to say, and FINALLY gave me his business card, I left. I come back the next day to hear from someone again. Tim wasn't there, but the other two were. So I spoke to the wife to get a better understanding of what they did, and she got DEFENSIVE. This is already getting pretty long, so to sum up this, she explained there is no other shop that does what they do(cliché), and that they did me a favor for doing two inspections for the price of one(another cliché). So I just told her to bring it back to Jonesboro, and she told me it would be done next week. That was agreed upon on May 11th, so I called on the 16th. Kimberly put me on a brief hold, and then told me it would be Friday. I called Friday, and she then put me on an over 7 minute hold. She told me it would be tomorrow afternoon, and then immediately hanged up. I called for the next few days, and it went straight to voicemail. On the other hand, the Jonesboro location was ringing, even though they were closed. So, I think they blocked my number. Called in today at he Jonesboro location, and they said they had it. The Conyers location now rings, and I finally got my bike back. I was this close to calling the police to put pressure. No matter the reason, this shop had no right to hold my property, and not give me a time.

Freedom Powersports McDonough - motorcycledealers - Updated June 2026

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