Love this store. Bought some shoes last year and will again…read morethis year. Customer service is the best I've ever experienced. As for masks... any store that enforced such BS mandates looses my business immediately.

MASKS ARE MANDATED BY THE GOVERNMENT IN ALL PLACES OF BUSINESS - The owners of Softies do not…read moreenforce the mandatory mask policy. This place isn't their living room, it's an open business which should not be open to the public and putting people at risk during a worldwide pandemic. It is up to the customers to leave of course which I did but once you are inside you are exposed to the same indoor air as MANY people not wearing masks all over the store. The store was packed and no-one were wearing masks. If the rest of the world had the same narrow minded selfish attitude as the owners of this business the hospitals would NOT be able to care of any of us, it is a shame to witness such selfish and disrespectful attitude.

My husband and I were shopping at the Penticton location at the end of November 2018. When I went…read moreto pay I asked if I could use my new Triangle card as they had been denying me previously. She had explained she had to enter it manually as they were a franchise and not a Corporate Store. No problem I said and was happy I could finally use my card. A few days later I went back to the store to make another purchase. When I went to pay I handed the cashier my Triangle card (the same cashier I had day previously) she looked right at me and said we don't take those. We are a Franchise store and not a corporate store. I said oh you just did it for me the other day. You had to enter it manually. She never said another word to me and would not make eye contact with me. When she was finished with my transaction she just shoved my stuff into a bag and then shoved it at me without a word. The cashier working beside her knew she was lying and never said a word. My husband just went back in the Penticton store to do a return and spoke to the assistant manager about this situation. All she could do was make up excuses and had no answer as to why the cashier would lie to a customer. My husband had the receipt with the triangle promotion on it and the other without. Lost our business for sure!!! Not the only store in this town that has lost our business. You people really must spend some money on training your staff. If your going to offer something to your customers you really should honor it.

Never seeing another dime of my money. Bought a pair of work boots, wrong type. Never worn still…read morehad tags on still attached together. Tried to return them and got the third degree, I don't know why given the new pair I was going to buy was almost twice as expensive. I've never had to argue with two people to take my money before; very strange experience. Anyways they finally wore me down and convinced me to accept a refund less than what I had paid (not sure that's legal) because the boots were NOW on sale. Then the cashier pulls a fast one and tells me the lesser refund can only be in store gift cards. That's a mistake buddy. So I've found every website I can and posted this review, I then I printed a more detailed version and posted it on ALL the student boards at Okanagan College (trade school). I also make sure to mention it to everyone on my jobsites. By the way; did I mention I'm in trades? I spend thousands of dollars each year on boots, hardhats, safety gear, clothing, jackets etc? Penticton Marks will not see a dime of my money and hopefully none from anyone I talk to.

Terrible Business Practices - In August 2015, attended the summer sale while on holidays, purchased…read morethree items and when it was realized the one item was prohibitive in price asked to have it taken off/returned. The Manager would NOT accommodate and stated that it was a final sale. This all occurred while still at the counter! This was not the first time shopping at this store but it will definitely be the last!!! How hard up can this clothing store be with this kind of service to returning customers.

TERRIBLE me personally i absolutely love second hand stores! But this one sucks the workers are so…read morerude There. I would leave no stars. But I can't. When my daughter found a pretty pink hat the tag was hanging by a thread and fell off so we picked up the tag and it was 4.00 and it said "hat accessories" so when we checked out the karen worker said " it's a new policy. We can't let people just pick up tags off of the ground and expect us to sell it to them." Like what?! It's a second hand store not some LouisVuitton store!!! It was four dollars FOUR DOLLARS I even offered to give ten dollars but no. NEVER come here you will regret it.like I did.

Every year I visit my Mom in Penticton and we got up all of the thrift stores and this is how me of…read morethem. I like this store and they even give out food to the homeless. I got a Coach purse here for $45. I never leave this store empty handed. I got toys for my grandkids, shoes, shirts, and skirts. It's small but it has a variety of items.

Bought 3 puzzles at 7.99, all three had a piece missing. I realize that they can't be checked due…read moreto volume, but seriously they are way over priced as they can be found for as low as 3.00 anywhere else. very disappointing, The price on puzzles should be dropped, as this is now gouging! Yet another reason not to go back!

The prices are getting too high. Clothing prices are way too high. This is especially true for…read morelarger sizes. They have no decent women's pants for under $15, for example, and larger sizes are $20 and more. You used to be able to get a good pair for $5 or $6. Still, if you are willing to come in often, you can sometimes find a good buy. The selection on some clothing is getting smaller and plus sizes are hard to find.

The cutest darn store - came here in 2019 and now that we are finally able to escape the US, I was…read moreso excited to come back and visit Penticton and find the store just the same! Super chic and I could imagine it easily fitting in to my own neighborhood in Seattle. Im fact if you need a change of pace- please come open the same store in West Seattle! The staff is always full of super hip, sweet gals - highly recommend

My favourite shop to visit when I'm in town. I love looking at all the new pieces Ad Hoc has in…read more Baggu, Sunja Link, Strathcona Stockings, Anna de Courcy...just to name a few favs to check out. Sometimes the shop will have a really good sale section as well. Definitely stop in here if you are looking for something special. If you are with familiar/enjoy Vancouver's Gastown area or Main Street then this is the place for you.

I always find something good at this store!…read more I would off course prefer if the women's section was larger... But it's the quality that counts!

In addition to having awesome high quality merchandise, i must give a special shout out to Freeride…read moreand one of their employees Alyssa who went above and beyond in figuring out a way to get me back the wallet I lost while vacationing in Okanagan valley. It had everything in it- passport, Id, wallet, money etc. Someone had found it on the beach and taken it to Freeride, who then turned it into the police, and even tracked me down on Facebook in order to contact my employer to contact me so I'd know to go to police. I had to do extra work to find out who freerides was as they hadn't left contact info to take credit for their amazingly generous efforts on my behalf. Of course, visiting their store after this I was very delighted to have an excuse to purchase truly chic high quality shoes, bikini, and T-shirt. Would definitely recommend stopping in to see the great merchandise and staff if you get a chance!

it never ceases to amaze me as to how indifferent and unfriendly the staff is. I have yet to walk…read morein the store and be acknowledge d. it makes it very difficult to want to spend money there.

I was just in the store this last Sunday buying a pair of boots . I am from out of town visiting…read morefriends in the area. Store was clean and they had just what I was looking for . The lady that helped me was friendly and very knowledgeable. You could tell this lady knew her job. Service with a smile . I will for sure come again .