I just got bumped for no reason. Obviously Frontier overbooked their flight, I've never been bumped before. The flight has just left and I'm sitting in an empty terminal. The checking counter person walked away without rebooking the flight What am I supposed to do now? read more

I checked in 24 hr in advance only to find my return flight now has a 12+ hr. Layover from Denver to Phx. I did my part scheduled around my priorities only to have Frontier say sorry we're not going to get you home by the time you requested we're getting you home later. They would not give me accommodations, offered me 50$ credit for another flight but why would I do that if they can't get me home when I needed to be. Hubby had an eye surgery for that morning that I'm supposed to take him to but now I'm delayed I can't take him. No supervisor would get on the phone to talk to me all I know is his name is Joseph # 8135301. They are not concerned about a women being alone in the airport overnight for 12 hours, they would not pug me up in a hotel either so my advice if your reading this don't book frontier, cheap flights equals cheap customer service. Never will I book with them again and if your management with Frontier and want to talk about this you can email me cromero805@yahoo.com Follow up to this post 6 days later and no one has bothered to reach out and talk to me, I think this says a lot about their management! read more

Had a good experience flying Frontier from MKE to LAS. Yes, this is a budget airline and their website will make you pay for xyz (choosing seats - btw this is optional and not mandatory like some folks think it is, carry-on bags, etc). If you can crunch the math, often times Frontier will be cheaper than flying on other airlines. I'm seeing other reviewers scream bloody murder for charges on this and that....c'mon, read the site. Or just skip to a big airline and pay for another flight that's "all inclusive" but also happens to cost 2x or 3x more. Customer service was quite friendly, both at the gate as well as on the plane. To be frank, I was a little surprised since I typically expect low cost carriers to lack on customer service. Flight departed and arrived to destination on time. Plane was clean and yep, they have those seats that look like modified ironing boards. Legroom is manageable (I'm average height) though the seats tend to get uncomfortable one you hit the 2+ hour flight time. Don't think there's much cushion in the cushion. The under-seat storage area seems to be less deep than other carriers as I noticed my backpack stuck out more than usual. I had both a personal item as well as a carry-on; no one sized my bags when boarding (both items looked normal). Overall, I had a pleasant flight on this route with Frontier. If the price is right, I'll gladly fly again. read more

I have a philosophy that sometimes things go wrong but the key to good customer service is how you deal with the problem. We had to change gates for my flight home from Las Vegas and somewhere between gates I got a flat tire on my wheelchair. Not Frontiers fault and they were under no obligation to help me once we landed in Milwaukee. The flight attendant set it up to have two people meet me at the gate, one to push me in an airport chair and one to transport my chair to the passenger pickup area. One gentleman(Bradley, I think) waited until my friend arrived and even offered to help me in the car. This was way beyond what I expected and I will always remember their kindness in a tough situation for me. read more

The worst thing about flying Frontier would be Frontier customers. Awful people. At this point I don't know how anyone could be surprised by the charges, it's all very clear on their website. They charge for everything, but hey, that's how they have the lowest fares. Not rocket surgery. So you beat them at their game, try to travel with just one 49 lb checked bag and a small case for your computer and tablet to carry on, wait to be the last to board, bring your own snacks and beverage, take the random seat they assign. Expect a few minutes delay on every flight... and don't bitch and moan about it, it's not going to make anything any better. Because this is the cheapest airline in both senses of that word, Frontier flights are full of barking little dogs, crying babies, screaming children and lots of bacteria and viruses. As a result of the constant exposure to the typical Frontier customers, a lot of the flight and ground crew are or end up in bad moods. The second worst thing about flying Frontier is that the tiny little seats all crammed together is cruelty bordering on torture. It's not as bad as waterboarding or electric shocks to the genitals but it's bad enough that by the end of a direct flight from MKE to SAN I would have divulged any and all scientific secrets I know to any evil foreign enemy. There are three redeeming qualities to Frontier, they fly direct between a lot of cities that other airlines only connect to via busy hubs. The second is that the fares really are cheap, often much cheaper even including paying for a checked bag and buying some clothes at your destination (and discarding some clothes worn for the last time, gotta stick to just one checked bag to make the deal work). The third positive about Frontier is that in spite of having to deal with the typical Frontier customers all day, I have never seen a Frontier worker stab anyone which is just downright amazing. They must have some serious self control training or they are on some seriously effective drugs. read more

Frontier Airlines - Airlines Near Me - Milwaukee, Wisconsin

Worst airline by far in every aspect. I've flown with them twice and both were delayed, this time we were delayed by five hours with no compensation. All the employees are rude, seem like they hate their jobs and definitely take it out on their customers. The add on fees are insane, turning a $130 flight into $400, I was also charged $100 on top of that because my bag was two pounds over, which is $30 more than the cost of another checked bag. Make it make sense! Customer service, even a live chat to ask any question is a $35 fee. To change your flight at all it's an additional $100 on top of however much the new flight costs. They charge for water on the plane. The planes are very cramped and uncomfortable with no entertainment screen and a protruding metal arm rest that leaves no room to relax. Overall just a terrible experience, I'd recommend spirit over this any day. read more

Extremely Poor Customer Service and they look for ways for you to pay more before you board plane. Had a backpack with Laptops and essentials and I fit it in size of container but they said no it didn't so pay up or loose your flight with no refund. They added $100 me just to have my backpack and no carry on. First and Absolutely the last time I will use this Airlines. read more

Toya who checks Tickets at Gate 20 at Mc Carran Airport is an unfriendly Ticket Agent.. 60.00 for a Small bag that she said has to go under seat. Well Toya the bag fit under seat. 60.00 for a bag my friend had that was smaller then my bag was a ridiculous Charge You need to learn Customer Service That bag was Small it Fit under seat. Do you like Gouging older ladies out of there money The Bag Fit under Seat End Of Story. It fit the Guidelines The bag made it past the Chicago Check in it surely should of made it through the Vegas Check In. You decided you were in your mood and you wanted to charge her that baggage fee. The Bag was smaller then mine just because I had the handle raised you treated it like it was a carry on. read more

Frontier Airlines - Photo of Pamala Padrons bag who was charged 60.00 to fly under her seat Ridiculous - Airlines Near Me - Milwaukee, Wisconsin

If I could give zero stars I would. This is the worst goddamn airline I've ever been on my life. It's a bait and switch on the base price with all the add-ons. You're cheaper flying first class on Delta. And much more reliable. They have the old is planes in the entire airline industry, the worst customer service, the worst service in flight, and they're just a horseshit airline. Be much more enjoyable to walk to your destination believe me. read more

Delayed my flight then they lost my bag and I'm supposed to provide receipts like bro what?

Worst.Airline.Ever. Useless technology- pt.1 There are kiosks...but are useless with no staff there. Will not print boarding passes without an agent there...what's the point?! What this means is...if you get an early, or late flight and you roll in less than 45 min from flight...you are screwed. You will not board your flight. Frontier is the only airline that I've experienced that doesn't have a kiosk to print out passes. Useless technology- pt. 2 Online early check-in...but no e-boarding pass? Useless and also in the long run completely ignoring environmental waste and thumbing their noses at other airlines. Customer Service- you know those movies where staff look at you, smile, and walk away knowing that they can help you but..nah why bother? I experienced that today (Thanksgiving) as they looked at me, walked away, under their breath citing "policy is 45 min". Missed flight despite best efforts.... But hey, at least Frontier Airlines is consistent. read more

Frontier Airlines - Frontier closed. All others open. - Airlines Near Me - Milwaukee, Wisconsin

Does anyone remember Midwest Express? I sure do, end it brings a tear to my eye to see what they've become after merging with Frontier. I fly all the time and I don't mind budget carriers at all. I do mind when an airline appears to go out of their way to make the flight experience as unpleasant as possible for customers. Here's what you can expect: *Flights that don't arrive or depart on time....ever. I don't mean flights delayed due to weather - it just appears that Frontier is incapable of meeting scheduled times. *Which is partially due to their asinine boarding process. They print zones on the passes and trick you into paying for priority boarding, but then board people without roller bags first...who clog up overheads with coats, backpacks and crap. This doubles the time it takes to board. *Rude gate agents. Seriously - they make the battle-axes from the now defunct Northwest look like angels. *Filthy, broken down planes. They are never cleaned, ever - my last leg had overheads held together with duct tape and my seat pocket was broken with a large piece of jagged metal sticking out. That's SUPER safe, right? I don't even want to think about how the rest of the plane is maintained. The only way they could make their flying experience more unpleasant is if they had the cutesy animals painted on the tails come on board and fling their crap at you. read more

We went to Catch a flight in Chicago (red eye) with our whole family to Puerto Rico. Got to the shuttle, shuttled to the airport and checked in. Checked bags, went through TSA and got to the gate. We overhear people talking about the flight being cancelled. I checked my email and at 12:00a I saw our 1:20 flight was cancelled with no warning or anything. So now my 4 kids and my husband and I are figuring out what to do between our shuttle, rental car, hotel reservations, etc. We go back to the checkin area where we wait for over an hour in line to be told we get $300 in vouchers. The lady can't tell us if they are good immediately, when they expire, or anything else for that matter. She gives us a piece of paper saying we get $300 when in the email they told us $500. Our flight was 7/18 at 1:29a. We checked in at 11:30p on 7/17 and guess what this paper says? Printed on 7/17!!! They knew about this when we checked in and said nothing!!! She has no clue and says we should just call. I called and waited an hour with no assistance. No hotels available anywhere around us, so we have to drive 2 hours back home with crying kids, a cancelled family vacation where our other family in Puerto Rico took off and booked things for us, and no help at all from the airline. I am currently on the phone waiting for a representative at Frontier and it has been another 40 minutes this morning with no help and no live person to talk to as of yet. How frustrating... Edit: I spoke to Belle who was supposedly a manager after I was transferred by another representative who was upset because I didn't know what option I wanted from my email. Belle was very short over the phone and unprofessional. She stated the voucher we would get would be valid in 7 days (after my vacation was over) and the other voucher we would get would be valid for 90 days. Frontier offered no other flights anywhere within the dates we had booked, because at this point we are willing to go anywhere just to take my disappointed children on a vacation. I don't have a vacation in the next 6 months and Frontier doesn't have dates for next spring/summer available yet. They aren't willing to reimburse the other $2000 I am out for my hotel or car rental and stated that isn't their concern. I am waiting for Belle's supervisor even though she said I will be on hold for a long time and they will tell me the same thing. I am thoroughly disappointed with Frontier and their customer service. Edit #2: I spoke to Neil, Belle's supervisor. Neil first said it looked like we were a no show, then said he could change our flight to next Wednesday through the Tuesday after. I wish I had that time off of work, but I don't. I asked what other options there were and inquired why the flight was cancelled. He gave me the number to Chicago Airport because they were responsible for cancelling the flight. I called that number and surprise surprise, they have nothing to do with the flight being cancelled. At this point I want my money refunded for the flight, and the money for my VRBO refunded since they cancelled an hour before my flight. Not to mention the 3 hours of run around I got through Frontier airline today without even a solution to my problem. We weren't even told why the flight was cancelled as of yet. Neil said if it was a natural reason, we wouldn't be refunded but if it was an airport issue, the airport would refund our hotel. The airport, as I assumed, has no responsibility. The lady at the airport offered us to make a complaint, which we did. read more

First, trip to Miami: Great Crew, prepared, welcoming, helpful, professional, great flight. Wednesday, February 28 7:00am . However, tonight's return flight from Miami to Milwaukee: Frontier airlines: flight crew attendants poor. Not prepared for boarding - not welcoming - it was an Evening flight, left overhead light on high in bay full flight, poor lady placed coat over head to sleep, the crew was so loud! dropping items, talking socially. Male attendant took out a book and sat almost immediately. The crew made faces when guest spoke to them, and talked about guest inappropriately with each other. guest asked about snacks and told they did not have any, however front staff was eating cheese and crackers the full flight. male attendant laid upper body on cart while pilot used rest room and continued strolled out to talk with female crew member. Not only did the male attendant read, the female attendant spent time on her cell phone. Final straw was when they took out garage bags and was making balloons with them and popping them. This was just the most obnoxious, unprofessional crew I have seen when traveling. I have to say the shorter male attendant was in the back of the plane and much more professional versus the two female and other male. On a final note when we landed one of the female the flight attendants was so disorganized she could not even tell us the correct time, and asked for assistance as to what gate Luggage would be at, just giggling! While waiting for luggage other passengers expressed they would be writing, calling and blogging over the experience. The flight left Miami at 830pm, Sunday, March 4th. read more

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Spirit airline this past week made us go with frontier. Bare bones and you pay for everything. Before flight and in flight makes you feel like you are sitting in a promo for a credit card. I'm sure the pilots hate having to advertise a credit card. In flight they walk around and ask if you want to apply for a CC. Flight attendants seem useless since they don't offer any services or snacks and drinks unless you pay for them. One flight attendant had an attitude and just sat on her phone the whole time in the back by the bathrooms. For a short trip ok, but more than 3 hours, nah. read more

No one here to check my bag in. No number to call. No one here and it's less than 2 hours before flight. NO TSA PRE CHECK!!!!! Last time ever read more

Frontier Airlines - Trying to check bag. No one here. No number to call. - Airlines Near Me - Milwaukee, Wisconsin

This Airline is awesome and has never changed my scheduled flights . I also can say that they are more reliable than Southwest airline , among the prices are more reasonable plus I can find a non- stop flight most of the seasons. read more

Frontier Airlines - Scully's the hut in Tampa FL. Me in the pic. - Airlines Near Me - Milwaukee, Wisconsin

If you enjoy delays, expensive bag prices, and grumpy unhelpful workers, Frontier Airlines is for you. A lady working got in arguments with passengers about the distinction between personal items and carry-ons. She was terribly grumpy and unhelpful. read more

Horrible. They keep trying to scam you out of a couple bucks by "tricking" you into thinking you need an assigned seat. Seriously, they charge you for picking a seat. Give me a break. It was a horrible booking process. Flight itself was ok. read more

Frontier. I wish I could love you. First - Fares: awesome! Found a non-stop flight from MKE (I live in Madison, was willing to make the drive to Milwaukee, regret). Then when I arrived realized that checked bags were $45. Typical airlines are $25-30 so there was a bit of shock at the price tag there. Also, they want to charge for carry-ons. This one I am not sure how they even track, but still absurd. Second - Fares: Yes, repeat. Because it's so cheap, the plane is cheap. The seats don't recline. Okay, whatever. Also, low fares bring families. The plane was entirely small children and oblivious parents. Crying babies, screaming toddles, tablets with cartoons on full volume and no consideration of those around. Headphones, people! Come on! My party of two (adults) was lucky enough to be split up between the aisle surrounded by a mom and dad and two small children. Okay, no biggie. But, in being in the middle, we were the hand accross-ers. Hand this bag of goldfish over please. Pass this dvd, would ya? Send this story book on that way, thanks. So. Annoying. Third - A soda was a paid item. Alcohol I get paying for. Food, sure. But a Coke? Come on. Flight was delayed. Plane was broken. Jetway thing was broken and not ready. Attendants were great though. The one and only good thing, really. Check in process also pretty painless (except for those bag fees. Yikes.) Just left a bad taste in my mouth. Maybe I'm whiny. Either way, I won't be flying Frontier again for a long while. read more

A gathering in Orlando brought me and 3 sibs together for mom's 90th birthday. OK, you get what you pay for! Due to winter storm Jaden, midwest U.S. airports were closed. My sisters, who flew Southwest, got notification of itinerary changes at 8:30 a.m. Checking Frontiers website, flight back to Milwaukee was still listed as on time. It wasn't until 10:30 p.m., the evening before our 8:15 a.m. flight, that they cancelled our flight. Trying to reschedule on such short notice is difficult. Getting the runaround from service representatives, most likely based outside U.S. is challenging to say the least. My son, who is a doctor, pulled the medical card and was able to book an evening flight out of Fort Myers, 3 hours from Orlando. This was the best alternative to laying over in Denver for 16 hours. At Fort Myers, the ticketing agent issued incorrect boarding passes which created a huge snafu at TSA check point. After a long delay there, I was finally able to board airbus with plastic, non reclining seats. Getting back to frigid Milwaukee was not too much fun. Apparently, Frontier thought that my baggage would rather go to Cleveland! This occurred Monday evening and I am still waiting for luggage. SPEND THE EXTRA COIN AND FLY A MORE DEPENDABLE AIRLINE!!! read more

Really awful experience. Despite of the bad reviews on this airline by my friends, I still tried it. WORST decision ever made. Only thing any one from the customer care/kiosk can do is to charge you (customer) with additional charge. Charge for carry on bag, charge for check in bag, charge for cancelling, charge to have a soda or coffee..What the hell.... one advise to frontier airways, how about charging money to use restroom in the flight??? You guys could make couple of thousand dollors on that too.... One of the worst customer care/service. The supervisor rudely said not our fault.. what the crap. I would strongly recommend others to not to take risk and take this stupid flight. Probably yelp should start negative stars for these kind of parties ;) read more

Take a look at my review for Southwest and book with them! I am a regular flyer for work and think Frontier is a huge waste of money. You will pay significantly more for your ticket than Southwest, then have to dole out more money for any luggage (yep, even a small one thrown in the over head bin! WHAT?!) and if you want a drink. Not an alcoholic drink - you are paying separately for coffee and soda (WHAT?! again) Staff do their jobs, but are not warm or welcoming. Yep, pass on this one! read more

I would give this airline less then 1 star if possible. for example: I am currently waiting my flight from mke to denver. I was moved from a previous booked flight to an earlier one and now it is delayed by two hrs. I payed for my carryon the night before but they could not confirm bc they moved my flight. I go up to board and then they said since my carryon did not go smoothly into the sizemonitor I was fucked. So now I'm waiting to take off with five coats and sweaters. You get a cheaper fare but have to pay for everything. Just pay the extra and get a better experience read more

Frontier Airlines - No one around - Airlines Near Me - Milwaukee, Wisconsin

I flew Frontier for a very good price for a full three hour flight and no problems little bit of a half hour delay though but You get exactly nothing you have to pay for anything you want except for a cup of water. And you don't even get to bring a carry-on so that's why am giving it three stars read more

Poor customer service! They nickel and dime you to death when it comes to fees. They also are notorious for cancelling flights and when we finally get a flight that goes somewhere I literally sit in the plane at the gate and wait at least an hour and a half just to let us off! Then we get to baggage claim and wait almost another hour just to get the bags! I would give them zero stars if that was an option! The worst experience I've ever had with flying. read more

Oh how I wish I could give ZERO stars! Flight was canceled due to weather {not Frontiers fault} But this is where things go nuts! We were given a number to call to reschedule our flight. Called, was on hold 45 minutes, customer service rep was rude and offered a flight 7 DAYS later! 7 days!!! Who does that? Had to spend 16 hours in the MKE airport and Frontier never offered hotel or vouchers. No one was at the ticket counter the entire 16 hours! Plus had to pay $45 for my carry on! Will never ever fly Frontier again. I will pay ANY amount to avoid this useless airline! read more

If Yelp had a zero, that's what my flight from Philadelphia to Milwaukee would receive. Late departure of over an hour, then a broken gate in Milwaukee, another 1/2 hour, until finally they decided to change gates. Frontier sucks & will never, ever fly again. read more

We flew Frontier for the first time from Milwaukee to Miami round trip. I will admit, I was hesitant after reading some of the reviews on here. However, the fare was almost $1500 less for our family of 4 than our usual United Airlines (including paying for our checked and carry on bags). I was pleasantly surprised by the experience. Both flights were on time, smooth and no surprises. The thing is you need to know what you are in for with paying for bags. The only difference between Frontier and American or United is paying for a carry on as well as a little higher price for checking a bag. Their allowance for a personal item is right in line with the other carriers. If you want a snack , you will pay for it. But let's be honest, the tiny cup of soda and lousy small bag of pretzels that are free on the other carriers are really not a big deal. I never take those anyway. The flight attendants were friendly and professional. Overall, the experience was great and I would fly Frontier again. The savings was amazing! read more

I would rate them zero stars if possible. We started out in Las Vegas and the ground crew where we checked in and checked our bags were extremely rude. There was a line of about 10 people and 2 ground crew. One person was helping someone with a lengthy issue and the 2nd person was ignoring the line and would not even make eye contact. After about 5 minutes with the line growing she said "the line starts in the center" and we were all lined up to to the left. She acted like we were stupid and didn't say 2 words as we checked our bag. It only went downhill from there. The flight was on time but when we landed they said they only had one gate crew and there were 2 planes in front of us. We were told we would have to wait 1.5 hours on the ground for the gate to be available. The seats are the smallest I have ever seen. The tray tables are big enough to hold a phone. But hey who needs a tray table when there is no snack or drink for a 3 hour flight and a 1.5 hour ground delay. I will avoid frontier. read more

Garbage. Bush league, poor service, no ammenities, carry on baggage fees, uncomfortable seeting, no-wifi, delay after delay after delay. Do not fly this garbage airline. read more

This company is very poorly run. Their main priority is cheating the customer out of money using fine print, random add ons for a seat on the plane, and a charge for a CARRY ON bag. I'm extremely disappointed in the service they provide and I haven't even used the airline yet- which I'm sure will be a debacle. The people I have talked to on the phone have nothing helpful to say or anything accommodating for an angry customer. I'm not one for harsh reviews, but this business is horrible. I will never ever use Frontier Airlines again. read more

If I could give a 0 Star I would. After being delayed 5 hours in Fort Meyer we ended up waiting over an hour at baggage claim. I've traveled all over the world and this airline gets delayed more than any I've been on. Frontier can't get its act together. I'll never fly Frontier again. read more

We traveled non-stop from Pittsburgh, PA to Milwaukee, WI with Frontier Airlines. The flight time was about 2 hours, very uneventful. We would fly Frontier anytime. Unfortunately for us, they have discontinued their service from Pittsburgh. read more

will NEVER fly frontier again. Even switched my credit card. would rather fly southwest (and i despise southwest) just an absolutely awful experience.... the customer service was terrible and i ended up paying more in checking bag "fees" than i even paid for my ticket. read more

One of the worst traveling experience ever. The kiosks doesn't work, which forces everyone to stand in long queues which are answered by agent(s) (you are very lucky if there are more than one helping at the same time). Only one agent helping travelers and the other ones simply helping bag drop is like probably the best business model they were came up with(Kudos guys). Most of the flights that go through Denver and if you are lucky 2%, you will be on time for your connecting flight. They don't even serve water for free(maybe some do), and if you ask them something they'll outright tell you the price as if we done 1.99$ to buy a drink when we can actually afford a 500$ flight(brilliance isn't it). I am never taking Frontier again, even though it's really cheap nor recommend it to anyone. read more

Really enjoyed Frontier airlines in the past. The forest green seats l, tv screens at every chair that display live GPS of the plane, the Biscoff cookies. Of course things have changed since then. The seats are still the same, the tv screens are still there although you get about 30 minutes of free viewing before having to pay for channels and or the GPS.. Anyway like I mentioned earlier, I had flown with frontier a few times before this but now have better chances to fly with them again through MKE airport. They have added more service to more airports recently! This trip I had a strange ticket mishap. I purchased my ticket with my girlfriend three months earlier and made sure that we had seats together. Our flight to Denver we fine but for the connecting flight one of us had to check in again for a seat! We dealt with being split up for the 160min flight and moved on. When we arrived for our return flight we found out that our seats were not together again even though they were when we purchased them months ago. We tried viewing the "change-seating" option on the kiosk but every seat was labeled 'taken.' Luckily we were very early to the airport and were the only two checking in at the time. All we had to do was ask the lady at the counter and she helped us switch to new seats, problem solved! [Apparently the airlines hide all the normal open seats except for the 'upgrade' seats that you pay extra for.] Gotta make extra money somehow, right? All in all this has been a consistently good service for us and will continue to fly Frontier Airlines. read more

The worst service I've ever dealt with in my life closed the gate 15 minutes early the airplane was still there and Abraham Sida 49748 was the person that was very unprofessional about the whole situation I would never fly frontier again read more

I would give ZERO stars if possible! Worst airline ever is so accurate. While I did find a way to get bags free (which I wouldn't even bother to share since I don't recommend the airline), we were delayed 12 hours took 4 1/2 hours to get a hotel voucher in the middle of the night, then delayed 40 more minutes on the new flight. No apologies, never offered as much as a water to the 151 people who say in the Las Vegas airport for over 6 hours!!!!! read more

They nickel and dime you on everything. Actual the $20 and $30 and $40 you till it cost considerably more than you would have paid on a real airline. Buyer beware, they make Spirit look good if that is possible. read more