He is a thorough and easy accountant to work with. he is easy to get a hold of and answers all…read moreyour questions right away. Ruth Durham, NC

We normally use one of the online tax filing services for our yearly taxes but I never feel 100%…read morecomfortable I have done everything right when I'm done. This year we installed a grid of Tesla solar panels and PowerWall so we could make use of the clean energy tax allowance. I felt just a little out of my depth and with 'significant' tax liability the last thing we wanted was to mess up our filing so we did not get the full benefit of the credit. I discovered J & S on Yelp and I'm so glad I did. Hugh was so easy to work with, friendly and approachable, and highly capable taking our best interests to heart. I've never seen a more complete and methodically assembled tax filing and he discovered errors in one of our previous year's filings which we will be refiling for since we are still owed a refund. This tax year we are looking at a very sizable refund from our taxes and we are a peace knowing it was all done correctly and nothing we could have benefited from got over-looked. We won't be doing our own taxes from now on but will depend on J & S to take care of our tax filing needs.

I had some questions about my tax liabilities after some of my investments had changed. I contacted…read morePaul is Yelp! and made an appointment. We chatted for a bit about my situation, and he was able to give me good, actionable ideas on how to best manage my tax exposure.

VERY EXPENSIVE. I spent over $3k annually for tax prep and filing. I would not say my taxes were…read moreoverly complicated, and I even had a bookeeper who organized all my business documents for Paul's team. Truly as organized as one could be! Not sure if they charge based on income, and could not get an itemized receipts of charges. Would not recommend.

I have used Carole for years as my tax accountant and she does EXCELLENT work! She will answer…read morequestions when I email her during the year about tax issues and she always responds quickly when contacted. I trust her and hope to continue having her do my taxes for years to come.

This is our 3rd year with Alan E. at Ken Howard's office and we couldn't be more pleased. We are a…read moregrowing business here in Durham and a knowledgeable accountant has been crucial in our success. Always willing to answer questions throughout the year and figure out a game plan to keep us ahead of 'tax time' to make it a bit less painful. Highly recommended.

From the owner: Kenneth A Howard P A, Certified Public Accountant is an accounting firm located in Durham, North…read moreCarolina. We provide quality accounting and tax services to meet your personal and business needs. We have more than 35 years of public accounting experience. Our services include income tax planning, tax return preparation, payroll processing and others.

I told Mr. Terry that I was in a sticky situation because I was under contract to buy a new house…read moreand needed clear up some tax issues as soon as possible. He was able to take cake of me and I was able close on my house last week. I left very satisfied and can't thank him enough.

I'm increasing my rating from one star to five. I must edit and update my review of Terry Williams…read moreAccountants Firm. Terry is great! He takes his time in making sure that you are fully aware of the process when filing with him. He took the time to reach out to me today in regards to my negative review. We spent a great amount of time talking through the details and that's respected of him. I applaud his concern for reaching out to me. There wasn't much that he could do in regards to my taxes that were filed late but he did explain their process. I do believe him to be a fair, honest and just business owner. For that reason I would say see Terry and his team. Be sure to keep an open line of communication with them and you will be pleased. Five stars for the firm for Terry's concerns.

Quick, friendly service. Asked all the necessary questions and very professional. Will be coming…read moreback.

I went in there at 10 and I was done by 10:15, honestly they were so good and I had to get my 2019…read moretaxes done I must have forgot and they gave me a folder with all of it done and a buisnesss card to call if anything happens. Yeah I've never been to these places before but I'm this case I did and I'm glad it was them forreal

Our experience at Next Level in Durham with KeSha was totally different from our experiences with…read moreother agencies for the past several years. It was quick and painless, and we appreciate KeSha's help with what is usually a stressful process. Highly recommend!

My husband and I were lucky enough to get an appointment with Kesha at Next Level Tax Service…read moretoday. She was very pleasant and accommodating. She got our taxes done quickly and we got a great refund. We will definitely be coming back next tax season. We will be highly recommending her.

They are the worst. Signed me up, power of attorney...took my money out of the bank to pay 4Q and…read moredid not pay it. I get a letter. Now they say it's 6-8 weeks to get back to me? I am appalled they are still in business DO NOT SIGN UP. I wish I saw all the reviews before I did.

I wish I saw all of the negative reviews before I signed up with this company as well as all the…read morecomplaints on the Better Business Bureau site. Initially, they were OK to work with and did get the platform implemented after battling through it ourselves. Tax calculations worked in real-time on our site quite well. That is about the only positive info I can recall. Front-line support and onboarding did not know how their own software worked at the time and was extremely frustrating to figure out with little to no intelligent guidance. Their go-to excuse is "we are unable to provide tax law guidance" which had nothing to do with how their software implementation works or our questions. They simply did not understand their own system. They have little to no customer support and the only time they respond is when they're trying to get you to pay an invoice. Super misleading, unhelpful, and unprofessional. I can't even access my account and yet they want me to pay for it, Telling me they have no formal request to cancel, but I have done so several times on the phone with them, via formal letter 30 days prior to our renewal, and remitted a formal account cancellation buried in their knowledge base. I have no idea why this Company is still in business. Below is a synopsis of our cancellation attempt and urge Avalara staff to honor our cancellation as documented. On July 26, 2026 we provided a separation letter via Avalara support system detailing our requirements to remove Avalara as our CSP and cancel our account more than 30 days prior to our August 30th, 2026 contract end date per terms & service (CASE #27144338) On July 26, 2026 we sent the same letter pdf to our direct contact account manager Tarun Kaushik and requested acknowledgement/receipt of information (no response received which represents constructive negligence). On August 3th, 2026 we received a response from our letter submission through the Avalara system and used their cancellation link to cancel our account as instructed. Cheryl Gill in accounts payable inaccurately stated that there is no cancellation on record but clearly this is not correct. This is from Avalara's OWN SYSTEM. Perhaps there is an error or someone maliciously removed the request. This represents failure of due diligence. On August 4th, 2026, we received notification that our SST CSP relationship had been cancelled only. This intentionally defies our original requirements sent in our formal letter. On August 17th, 2026 we received notice that our final July filings had been completed in August as requested in our letter. On August 30th, 2026 we discovered that we no longer had access to our online Avalara account as credentials were reported as invalid. We assumed our account had been closed but they CONTINUE TO SEND US INVOICES FOR THE UPCOMING 2026-2027 RENEWAL PERIOD. We now have a cancelled SST CSP, no online account access, and support@avalara.com is an unmonitored inbox rendering zero ability to communicate. We have submitted a formal complaint with the Better Business Bureau (BBB). Please resolve this matter immediately and stop billing our business. UPDATE: We hope this helps others. We have included a sample separation and account cancellation letter image. This will need to be on company letterhead and signed/dated as well (more than 30 days before your contract renewal date - we recommend 60 because you will have to fight with them to get them to acknowledge receipt). Submit through support and email it directly to your account manager and customercare@avalara.com. Also, VERY IMPORTANT, submit an account cancellation the same day using this knowledge base link: https://knowledge.avalara.com/bundle/xoq1661864101601_xoq1661864101601/page/Cancel_an_Avalara_product_or_service.html

I switched to Mary Apple about fifteen years ago. She has been easy to work with, fair, very…read moreknowledgeable, and very reasonable. Previously my brother and I used a Richmond firm to handle a charitable trust and Mary's fee for the annual report was less than one-half of the charge of the Richmond Company. Recommend her highly.

Excellent accountant. Very helpful, knowledgable about the law, accounting & taxes, friendly…read more Highly recommend.