Interesting Job Interview Issue, my son initials MI 06-18-2025 my son had been communicating with one Sherri Scott & she had scheduled his job intervew at 985 E. Riggs Rd at 2pm, She totally cat fished him and vanished from communicating. He spent $1200.00 to fly into Phoenix Arizona to meet with her. This is the most unprofessional thing I've ever seen. I would not recommend flying in to interview! Update: She just sent him a text thats a total lie, totally unprofessional full of untruths & deflecting to blame him. He spoke to people in the store he told them his story & they were appalled, they tried helping him but they didn't know what to do. read more

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They keep the bathroom locked up like a safe and treat you like a tweaker if you ask to use it. Very odd

*"*The lack of any corporate response to these reviews shows a level of arrogance that would explain the rudeness at lower levels of this company.*** I've been shopping at this location for several years, but I won't be returning to this Fry's. The store itself is clean and well stocked, but my problem is with the rude cashiers; especially the nasty woman who always seems to be at register 6. I avoid her if at all possible. I've seen them make condescending, rude comments to customers and then talk about them as they were leaving. The really nasty one at register 6 isn't just rude to customers, she's rude and condescending to the kids helping bag groceries. I can see the dread on their faces anytime they have to help her. I hate to leave just one star; the store in general has very nice and attentive employees and it's a nice store, but the checkout process just leaves that bad a taste in my mouth every time I leave. I'll be shopping at another location from now on. If it's the same experience I'll just stop shopping Fry's altogether. read more

1/13/22 Needed more beer, and found Phoenix Beer/ :) Quality/Quantity - Good. Atmosphere - This place is huge!! See the few pictures I took. They sell clothes and pool & patio stuff. Maybe this location is in competition with Walmart...? But I did not spend a lot of time here, because I solely stopped to buy more beer. Additionally, they had a gas station here. Service - Self service, so they had great service. Price - $9.49 for a 6 pack; it was on sale. :) Love local craft beer. Owner Suggestion - With such a large location, I felt it was easy for me to grab my beer and leave quickly. :) Actually, I felt you can better utilize some of your space to get a better ROI per square foot. read more

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Deli is terrible always a 20 minute wait even when noone in line. Fire store managers if they can't fix this

The service here is always on point. Zyro is a great conversationalist, yet still maintains professionalism. There was another employee (sadly I cannot remember his name) while I was bagging groceries and he was helping me- we got into a conversation about exotic animal pets and licensure for such. I learned a lot that day! I also noticed a lot of Instacart shoppers bing rated with kindness and respect despite their sense of urgency and even their nervousness. Now the sales floor was a little disorganized, however, it was busy in store and I figured it was more contributed to customers; for the staff was aware and did their best effort to make it look presentable. Will definitely return to shop here- for it really is one of the "nicer," Frys in the area. read more

Don't talk to a manager in red they will give you attitude and are unprofessional and make you think you in the wrong they don't care about customers and where not helpful one bit. There was a few questions I had bout closing times and was so rude read more

10am on a Friday - 1 checker, 11 in line. Told no there are no checkers scheduled - I asked.. I am disabled and no other option - elderly that need help- pathetic... Will go elsewhere read more

We went there last night after 8:00 pm. There were NO cashiers. Are you kidding me??? I am done with this store. I spend a lot of money on groceries but not here anymore. read more

Astonished at my experience here. Two workers ran full force into closed doors, bursting out at me and another customer entering. They laughed, didn't explain or apologize. One welcomed the other customer but not me. The elder welcomer camped out in their electric chair with the disrespectful wandering eyes neglected to involve himself. I would have taken my business elsewhere if I hadn't been running back in after forgetting my card in the car while at self check out. Self checkout girl was extremely helpful, sweet. I'm so glad she was working because this shook me up. I felt unsafe here, will never be back read more

Wow, decided to try shopping at Fry's again, reminded again why I'm avoiding this grocery chain. The employees are so unprofessional. This is even a different location, just doesn't seem to matter. Employees standing in the middle of the store in EVERYONE's way, without a care for that, complaining about their employer and working conditions. And then when I informed the check out clerk, she could have cared less, told me to go do a survey.. um I think I'll just go back to my practice of shopping at other grocery chains. read more

Go somewhere else, it's worth it. The management is extremely incompetent and rude to both staff and customers. Most of the staff are fresh out of high school or close to retirement. Anybody with any sense left long ago. Im honestly surprised it hasn't already been run far into the ground, but I guess that's a perk of being a chain store. read more

The worst grocery shopping experience ever. Lines and lines of people trying to check themselves out because there's no staff. Also one lady to handle three lines of self checkout people. The self checkout with the larger rolling counter damaged my vegetables. The cash register started blinking. I had to call to get someone to come over to help. The blonde lady helper with the dark glasses seemed very irritated and acted like it was my fault that the cash register wasn't happy. Sorry but no one trained me as a grocery store worker. I said I can't wait to Yelp this store, and she just walked away as fast as she could laughing. Never asked me why. Nobody gives a poop who works there anymore. What a mess! Just so the CEO at the top gets a bigger bonus. What a lousy run business. read more

Bought substandard meat product and called manager to complain. She was very sympathetic and said she would send me a $10 gift card that day. More than two weeks later, no card. In the last few months it appears new managers have been hired who have no idea of customer service or how to treat their staff. Very sad to see a good store go bad. I'm shopping at the Safeway at Higley and Baseline. Not as convenient but you cannot beat their customer service. read more

I love the discounted flowers. Since I can buy a bouquet for less than $5 and have flowers on my dining table every day, week after week. Being retired and living in the desert it is my way of enjoying the flowers that won't grow in my yard. And I can take a bouquet to an ill friend for the price of a get well card. I buy vases at the Goodwill 50% Saturday for 50 cents. Don't tell my friend how cheap I am. I love the small cakes in the bakery and the obliging cake decorators who will make a special golden anniversary cake for that special couple that I know. Again, less than the price of a greeting card. And I love the hand held scanners. Being "green" I can handle products only once and put them in my recyclable bags right off the shelf. Big bags that are washable and bags that I can pick up at the Goodwill for less than a buck. The check-out line is a snap. No repacking the bags. read more

I just came from Fry's and it is always very busy. I understand. Today only one register open and there was a long line. All the self serve were open but busy. I refuse to but a large amount and self checkout. I will if I have one or two item. I told the girl at self check out to check me out because if they cannot open more registers I will not do their job. She did..and I told the manager she said she was short staffed. I am sorry but if you want me to check out my item then give me a 15% discount and I will. People should not be doing their job, for free. I am retired but still work and no one helps me. Fry's is making good money they do not need their customers to help. There are plenty of retirees that would be willing to work on call. read more

I always enjoyed coming here when I lived in Tempe it was only a 10'minute drive from my apartment I used to like when they had a lot of there brands of good foods which tasted very similar to the regular brands this establishment is a very clean atmosphere very clean establishment very friendly staff and employees you could always find a clearance items they have a very great service deli selection very great department very great bakery items this establishment always has the shelf's well stocked with food items and other items plus they have really great insulated bags which living in Arizona you definitely need since it gets very hot all year long I highly recommend this grocery store to anyone in the area looking for a great deal even if it is not food they have a well stocked pet items very clean restrooms very clean parking lot I will definitely be back here next time I visit read more

Crazy busy today at Frys! I knew what I was was walking into because it was the day before a holiday. I scanned my items as I walked through the store to make it easier on the staff and myself for check out. As I was browsing through the clothing section I saw a dress I knew my daughter would love. However it was on a mannequin and I could not find it hanging anywhere. I saw an employee sitting just outside the fitting area and asked if she knew where it was located. She quickly replied, "No I don't. This isn't my area." I could tell her was tired and frustrated so I apologized and continued to search on my own. I eventually found the item I was looking for and proceeded to check out. The lines were so hectic but I was patient because what else would I expect on New Years Eve. As I was standing in the self check out line by the floral department, I watched as this young man jumped from one machine to the next. Alerts popping up on all the screens that required his attention. Some people were patient and others were not, yet it broke my heart to see this man working so hard and he did not receive one thank you. Not one Happy Holidays. He continued to help every guest with a smile and with more patience than I might have had in that situation. I checked out, thanked him for his assistance, and wished him a happy holidays. As I went to my car I noticed the security tags still on my dress. Feeling terrible, I returned to the young man to again, ask for help. Not only did he help take the dresses off the hangers, take the security tags off, but he gave me the dresses back folded neatly. I thanked him again and I looked for his name tag but he was so quick to help the next person, I didn't catch his name. I hope he gets special recognition for a job well done and appreciation for going above and beyond for each guest by helping with his patience and smile. Again, I didn't catch "Speedy's" name but he was a young man, maybe in his 20's, wearing red shoes and glasses. Working the self check out station by floral on New Years Eve around 2:30-300pm. Kudos to helping so many people sir! It's hard working, positive people like you that make this world a better place. --Went back to Frys today and saw the gentleman again. His name is William! Thank you William for all your help! You're awesome! read more

Avoid this location at all costs. The employees are nasty, unhelpful, lack common courtesy. These employees don't hesitate to yell at you loudly if you don't hear what they are saying. It's hard to hear each other wearing mask. Add to that looking down while they are speaking. It's really bad when you are leaving and other customers looking at you sympathetically mixed with a look of disgust and proclaim "they need to get rid of her." It's a customer service job! If you don't like helping customers why work in it. Rather drive anywhere else to get groceries and prescriptions. Stay away. Only good thing about this location - it's across from where I live. read more

Not my go to grocery store, but when I need a quick fix for a dessert craving I come here! They usually what I'm looking for wether it be a certain chocolate bar, or a tasty cream cheese filled croissant! Like most grocery stores the cashier to customer ratio sucks, but not as bad as Walmart! Since I'm the duchess you already know I'll be back for more nom noms. ;) read more

Stay away from this place if you are at all concerned about COVID! There were several people without masks on at all, several people with masks on under their chins. A man in the produce section with his wife? No mad is, coughing and touching food. One couple was at the self checkout, masks under their chins. The husband picking his nose and then touching the keypad and screen, and they are not cleaning up after each person. Good luck to the person who was after him. Ugh! read more

I want to take this moment to recognize Fry's on Main/Greenfield. Terri in the meat department went above and beyond for me. The meat department opens at 10am and I happened to need fresh sliced bacon at 9. Instead of making me settle for packaged bacon, Terri stopped stocking to fill my order at the meat counter. She is ALWAYS professional, courteous, helpful, and so friendly. I want to commend this Fry's for remaining open and courteous during this difficult pandemic. Terri epitomizes the service found at this location! Thank you Fry's...and Terri! We appreciate you! read more

Suck ass pharmacy! Can't fill a prescription in less than 2 days unless you are right there hounding them. THEY NEVER CALL YOU WHEN IT"S READY! read more

Have tried calling the Pharmacy now for 4 days to verify if they have the meds I have been waiting for. No automated call to let me know so want to check.....the phone just rings...the longest was 14 minutes...other times it rings for a couple of minutes then disconnects....even called customer service and they transferred me... 12 min of ringing to "speak" to someone in Pharmacy... of course the message starts "welcome to your FRIENDLY FRYS PHARMACY" what a joke.. no car so have to pay Uber to go there and wait in line 15 to 30 minutes..to probabl;ly have them say ."no not yet" . THE WORST management not having adequate staff... read more

Wildly busy when winter visitors are here. Never have enough people working at the butcher counter. Other than that your average Fry's.

LOVE this store. I've been going to this specific store for 4 years now and everyone is amazing, Brandi especially. Everyone that works here goes out of their way to get to know their customers. There is minimal turn around in the store so you see the same people regularly. Their customer service is always consistent and above and beyond. Love you all!! read more

I purchased 2 chairs from the Main/Greenfield store and they were too big for my porch. After looking for over a week for my receipt, I printed out my credit card statement for the purchase and had my Fry's card and credit card with me. I explained to customer service and was told she was not authorized and got her evening supervisor Eddie. Without ever even making eye contact he said that the receipt clearly states that returns without a receipt will not be accepted. I nicely asked even with my date, time card and Fry's card. He turned to the other employee and started talking to her-no response even after I waited a couple more minutes. I went home and checked other receipts-there is no such statement on them. Long long story short, I went to the Higley and Baseline store and Jennifer took it back with a smile and thank you. WOW no wonder this store is such a mess. It has the worst employees of any of the stores. read more

I actually like the Fry's chain. I like their deli and produce sections. I've been a frequent customer of their store in Scottsdale at Hayden and Thompson Peak for years, that is about the best grocery store I've ever been in, except maybe the Ralph's in the Gaslamp district in San Diego. (same company) This one on East Main St is near home but it is run down and looks like it needs a total remodel. And the whole furniture thing around the back and side of the store is just plain weird. The overall look is dirty and worn. The furniture looks like stuff from a mobile home dealer, D-grade furniture at B-grade prices, but furniture in the grocery store is just plain weird. There's a large senior citizen complex just west of this strip mall with it's own traffic light crossing walkway. So this store is often loaded with very elderly folks with walkers and motorized chairs moving along at 1/10th mile per hour. So patience and caution is the order of the day. Luckily they avoid the self check-outs so the younger more nimble folks can slip in and out of the store without getting stuck behind an 85 year old lady at the register where you know stuff is gonna take a loooooong time. I really like their deli chicken, either baked or fried. I've quit going to see the colonel and go here now for my chicken fix. But the secret is out and they are often out of what I want. I hang out in the store and often they have another batch cooking. Just ask, they can tell you when the next load is due. The clientele here is a bit sketchy. I don't recommend wearing jewelry or bringing lots of cash in this store. And the bank just closed, but it was a BOA, so it's no great loss. Just a testament to the clientele, they had an armed guard at the door to the bank all the time I went there awhile it was still open, which is not a good sign. I used to use the grocery app on my iphone but I went back to a post-it-note shopping list so I dont have to display my expensive cellphone inside this store. Safety. I would never go here after dark. Maybe now that the bank is gone it will be less of a crime target. I live just east of this place. Getting in the lot is easy, getting out is another story. So many one-way exits. If you live east or south of this store be prepared to make U-turns or illegal turns to get home. My answer? Do most of my shopping at another store. Fry's is somewhat pricey on things. Downright overpriced on others. Their produce is mostly nice. I also like their meats. Their pharmacy is well run, not friendly but well run. No first-name basis here. So far they have been accurate and speedy. I'd rather have accurate than friendly. read more

I have been coming to this location since I was a kid and it was Smitty's with a restaurant that served fish on Fridays, a snack bar where I would eat a slice of pizza while mom shopped, and the candy counter where all kids would beg for a treat on the way out. Now it's a fry's and not a magical place. I can never find anything that I need, so I spend extra text walking the aisles, and not really ever run into anyone to help. This is one of the better locations, but being on the edge of several retirement communities, has an older crowd. If you need milk, eggs it's a good place to shop. read more

I love this Frys. I used to frequent the frys on Ellsworth and Broadway and they were not so great. I love my greenfield and main location because of the checkout clerks. They are all so friendly, I have to say sadly, that in this day and age I am not used to that. I am always guaranteed a fast and easy check out as well as all my supplies being in stock. The fact that I giving them a 5 star review with all the annoying remodeling they have going on says something. I hope the employees get recognized for the great work they do because they are what makes me come back over and over again. read more

I was blown away with both the hospitality of the entire staff and all the groceries that are available for every holiday to everyday events. read more

This Fry's is fine, but they seem to care more about selling clothing and knickknacks than groceries since you have to walk around all that junk to find the grocery aisles. Also about 95% of the time they have NO bagging services in any of the lines (even one roaming between the check outs) and the customer must do it him/her self. Since bagging is truly an "art" and takes skill this becomes very time consuming for not only the customer but the checker as well and slows everything down for the checker and the next customers in line. I have had to wait longer in like due to the lack of bagging services than slow checkers. read more

The staff in the deli are VERY rude. After being ignored multiple times by multiple workers, and with 2 people waiting behind me, I asked for help. Then, an older lady finally came over to help and said "take a number." I was already upset from the wait and being ignored, but still took a number. She told me to set it on the counter somewhere. I was confused and just done with the whole experience when she finally agreed to just help with my order. Already hate going to this location since it's so packed with snow birds but now I definitely will not be back. read more

The only thing that makes me return to that store is the convenient location and their super nice check out clerks and baggers . Today I witnessed two employees, Kyle and Jeff bitterly complaining about what is and isn't "their job" and the amount of their upcoming pay raise; all the while Kyle was literally standing around doing nothing. At least Jeff was working while he was talking . This loud complaining went on for at least five minutes ( I hung around on purpose) . Well Kyle you don't deserve a pay raise for standing around . Please give your raise to one of the super cashiers or baggers . read more

I went into this Fry's as I just moved close by. I went in there today to buy a few things including TP and Paper Towels. All other shelves in the store were fully stocked but when I got to the paper product aisle, it was completely bare. I thought maybe they had it somewhere and I decided to go ask the front end manager. She said every morning the senior shopping hour is from 6-7am and they just wipe the aisle out for the day. I asked well what about the rest of us? She just shrugged her shoulders and made a bunch of excuses, it was obvious to me that she wasn't concerned about my complaint in the least and had an I couldn't care less attitude. I thought "I go elsewhere and shop" and told her that...she was less than concerned! I won't be back to shop here ever again! If you can't make sure all your customers have an equal chance to buy what they need and if you can't control your stock, then I am not going to spend my hard earned money only to walk away still unable to buy ALL the things I need!! read more

Without a doubt, one of the worse grocery stores I've been in.... Lousy Management is to blame... I tried to complain to "one of the Managers" about the amount of people waiting at the Deli Dept for ANY KIND OF ACKNOWLEDGEMENT, and he brushed me off at first, then walked back to the dept. and laughed with one of the staff about it while at least 6 people walked away... YOU ARE LOSING MONEY AND THE COMMUNITY..... There is a Wallmart grocery store not 2 blocks away that we all went to and will continue to go to until you do something about your piss poor managers there...... read more

The only Fry's (or any grocer, for that matter) who sells some of the all natural/organic things I buy (like organic cranberry sauce).

I was in your store tonight and went to the line#7, where the light was on. I started to put my items in the conveyer belt. The cashier didn't even acknowledge my presence. She looked over at the cashier on line 8 and rolled her eyes and said can you take her, to which the cashier said yes. I WAS ALREADY PLACING ITEMS ON THE BELT. I didn't say a word, just calmly picked up my items and put them back in the cart. As I was trying to get my cart over to the other line, another family came in (I admit I wasn't fast enough...I could've pushed my way over) and took my spot. The cashier#8 just shrugged her shoulders. I went to the red vest customer service guy, who was so busy in a phone conversation and simply held up one finger, to let me know that I wasn't that important to even warrant eye contact. ALL THE TIME LINE#7 LEFT HER STUPID LIGHT ON. I loved going to this frys location...but not after the CRUDDY customer service. I will be posting this on your Facebook and yelp accounts. Thanks! read more

They are very rude . They being everyone from start of your visit till you exit the door. I always regret spending money here.

The Fry's Pharmacy is SOOOO slow... They have great prices compared to CVS but the service at CVS is so much better! Frys doesn't go the extra mile to help you get the prescription refilled - they make you do all the work. CVS was willing to make all the necessary contacts. Also, if the prescription is pricey they don't fill it until you ask for it again a second time. They just assume you don't want it because it's more than the $4 cheap prescriptions. The lines for the pharmacy are ridiculous - and very slow! As long as you have at least 30 minutes to wait in line, it's ok. For the lower pharmacy pricing you have to weigh the other factors in as well. read more