I contacted this business to clean my rugs & had the weirdest experience. First, they seem to do…read moreeverything through text, which did not come across professional. They kept asking questions about approximate size, wanting pictures and then would not get back to me for days. The initial contact & response began in mid-July and yet after all the back & forth, they didn't finalize & pick up my rugs till mid august. A month to get rug service completed just seems extensive. Who has time for that? When they said they sent quotes & disclaimers paperwork - I didn't get anything via email to sign. It was a constant back and forth for a month via text! When they finally arranged to pick up, they were not on time - I kept getting new texts about the tech coming later and later. They finally showed up - hours later than initially agreed. Bit I was shocked they don't measure anything first. The guy just rolled up the rugs and took them. I had to text a pic of my signed disclaimer and quote. Then a day later, they say my measurements were wrong and said they found organic matter so now must NOW change the quote and charge twice as much! So It was then that I said no, that's not good business. I said this "Why didn't you all measure when you picked up? Why all the back and forth texts? What scale are you using to calculate your pricing? What I also wonder is why you could not come to my home, measure the rugs, pick up and provide me a solid quote - all in the same day - without all this back and forth and me needing to guess lengths. This has been so time consuming just to get rugs cleaned. It shouldn't be this convoluted!" I asked them in text to cancel and bring me my rugs back. Suddenly, they were ok about doing it at the original quoted price and said it's common for customers to provide inaccurate measurements & proceeded to clean them even though I said bring them back. It was like they didn't want to take ownership for all this, claiming it was MY mistake. They were the ones who initially asked me to guess the size so they could give me a quote - not willing to come measure BEFORE picking up and agreeing to do the job!! When they wanted to arrange a time to bring them back I said go ahead and leave them on my porch. It was again a lot of texts. They took nearly a week to do that - saying it was raining and they were trying to meet us at the door. They said they'd be here at a certain time and it was hours later when they finally showed up. It was all chaotic with the texting - seemed like they didn't know what they were doing. When I finally got them back it was a series of harassing texts. To which I said I do not agree with the final billing and yet still see no adjustments made. I do not believe there is value in the poor service and informed them of this. The result of my carpets did not match the cost I was charged. The carpets themselves had a weird residue on them and smelled weird too! I have asked for further resolution on this via email and text - and yet have not received any fair adjustment to our bill. I emailed and got something gaslighting over what was happening. I believe compensation for a service should match what was provided. To be fair, i said I am willing to pay for 50% of the charges because that's about what I received in service. In most cases - in any company I've used and ran would rather cancel the bill entirely & be more concerned about retaining a customer and their business and not be this harassing! Just has been unacceptable and unprofessional all the way around. After this, I am also reporting the company experience to the BBB and will be writing other customer reviews which match the level of service provided to me. Highly disappointed at this point! I read reviews before using a company & saw no other issues from anyone else which is why I used them. After our experience.... I'd say buyer beware! UPDATE: In response to this business's reply - it's again a method of gaslighting to claim it was OUR fault for your poor customer service. When your business is all about cleaning - why would you have any issues with cleaning? Our rugs were not "impregnated" with urine. We have two potty trained dogs but that doesn't mean they used the rugs as a bathroom, as you made it sound. If a pet has an accident while in training mode - that's different! Honestly - Maybe when your company takes ownership of your business process and quality, your poor customer service and shortcomings on your cleaning methods used...you will receive better reviews. As for my family - we will never recommend your business and already filed our complaints with the BBB.

Rainbow came to my house for a carpet stretching and cleaning job. This company shines, I called…read moreseveral companies to compare bids, they were the only company that conducted a free inspection and took the time to understand my project in detail. I have several floor transitions, they were very careful to protect the wood sections and used corner protectors everywhere, I am very happy with their service and price, they are very professional, my carpets now look like new again.

Restorex was excellent from the initial call to the final walk-through. We can't recommend them…read moreenough! They worked directly with my insurance, saving me a lot of time and hassle. They truly look out for your best interest, and their pricing was very reasonable.

From the owner: At RESTOREX, we understand that Property damage can be a distressing experience. That’s why we’re…read morehere to help you restore your property and your peace of mind. With years of experience and a dedicated team of experts, we’re committed to providing swift and effective Property damage restoration services. From initial assessment to complete restoration, trust us to get your property back to its pre-damage state.

I would not recommend them. While nice people, the bottom line is key so they use inferior…read moresubcontractors who show poor craftsmanship while Ultraclean supervisors are not to be seen and have no way of knowing who is doing what.

Everyone at this company was so helpful and friendly. They made a terrible situation so much…read moreeasier. And their prices were very fair too. A+++ all the way.

Technicians were polite but lacked supervision at times leading to months of delay in drying of…read morewater damaged areas. I hired an outside contractor to perform new construction once mitigation was finished.

They showed up on time, completed a full inspection, and didn't charge me. I was so impressed with…read moretheir knowledge and integrity! Highly recommend!

Ethan and Connor came and set up their systems at 1881 W Central in Emmett. They were completely…read moreprofessional, personable, and took time to explain the process. 5 stars is my rating.

Today, Darin and Mike came and finished the drying and dehydration work on my small bathroom. Last…read moreweek, Preston and Randon were also working to make sure the floor-- which had apparently been absorbing a slow leak for years-- was being readied for the restoration part of this process. I have been quite pleased with the level of care and communication I've received from this company so far. Next, I understand that the Restoration section of the company will be contacting me to bring my house back to normal!

This team has been absolutely amazing. From the initial call, to mitigation and working with my…read moreinsurance adjuster, they have been hands on, communicating well and extremely helpful. They were trustworthy and friendly and walked me through everything and answered my numerous questions. Highly recommend and while I don't want another issue, if I have one- they are my first and only call!

Can't really say enough good about Serv-Pro. From the initial contact with Ryan, to the final…read morewalk-through, nothing but professional, courteous, and attention to detail. Serv-Pro sent a highly qualified & experienced team that made the experience seem easy. They worked their butts off but also seemed to have fun doing their job. The team they sent were connected to each which made the time shorter & the job easier! Special thanks to Ryan, Jordan, Nicole, Rachel, Nate, Claudia, & Gordon. They boxed & moved everything in record time. They also moved us back into the house we rented. I really can't say enough about these guys. Imagine knowing you're disaster relief & then going from job to job not knowing what you're gonna face. They've obviously got this down to an art!! Thank you Serb-Pro!!!

Avoid this restoration company! The owner who performed the job at our place kept no moisture logs…read more He inflated quantities and included items never performed in the final billing. (Updates below) I anticipated Jerrod would distort the story, so clarifying in response to his public reply: 1. We were fully aware the work wouldn't be covered by insurance due to a construction defect. We hired him only because State Farm provided his business card. A major Red Flag in hindsight is that he lists only a P.O. Box as his business address. This makes it difficult to hold him accountable when issues arise. 2. We did take legal action to recover overcharges. The judge was unable to make a ruling because of the technical nature of the case. All documentation has now been submitted to DOPL, which has the appropriate oversight and expertise to review his billing and conduct, which we probably should have done in the first place. 3. This review is not retaliation. It is a factual account of my experience and is intended to help others make a more informed decision. Again, I cannot stop anyone from hiring him. But if you do and encounter similar issues, here are a few important precautions: 1. Verify all measurements yourself and make sure they match the actual work performed. Some of his measurements even exceed the construction dimensions in the blueprint. 2. Always request moisture logs. Be cautious. Jerrod may place a moisture meter on surfaces with metal underneath, which can falsely indicate elevated moisture levels. True moisture should be confirmed by readings that decrease over time during the drying process. One-time readings without follow-up are not reliable. 3. Ask for detailed quantity breakdowns and make sure you understand how each billed item is calculated, and DO NOT pay when he increases the quantity without communicating with you beforehand. 4. Watch for items on your invoice that may not have been performed, such as: * Power distribution box * Negative air fans or air scrubber * Add for HEPA filter * Protect contents plastic cover (this is different from the containment barrier) * Cleaning labor minimum (if cleaning technicians are already billed separately, this may be double charging) I hope this helps others avoid the same experience.

Jerrod is fantastic! Explained everything and performed the cleanup with excellence…read more He put everything back in place when he was finished and continues to check on current repair status. I have to say, above and beyond! Thank you Jerrod!!

Jonathan Dunn & this company are highly recommended IMHO. I'm a repeat customer & I have nothing…read morebut good things to say about this company. Thank you for being flexible in your schedule today, so my little man cub could get some shut eye. In addition, I recommended you all on Next Door.com as well for my neighborhood. I won't be going anywhere else but Dunn Right for my carpet cleaning & restoration needs. Thank you again for yet another great experience!

Ok first off they have not cleaned my carpets yet. Because they are 5 1/2 hours late. I got a call…read morefrom them over 7 hours ago saying that the customer before me was taking a little longer so they were running running late. Then it appears that there was actually more than one customer before me for them to be 6 hours late. . I've had to call every few hours to see where they were - no contact initiated by them. No straight answers from Katie every time I talk to her it's " he's just finishing and will be coming shortly". They were supposed to be here between 1 and 2 - it's now 7:30. Jonathan is supposedly in transit ( allegedly he was not far from me but now it's been almost an hour). If we had not gone through the effort to move all of our furniture I would tell them just forget it.. What a way to run a business..... Update : Jonathan showed up a little before 8. A full 6 hours late. Then proceeded to try charge me $115 over the price I was given by Katie when I booked the appt. He said the price I was given was an estimate but she had quoted me the price itemized by cost per room. At no point did she say anything about pricing being an estimate...Seemed shady to me....made me extremely angry. But after a few minutes of arguing back and forth a price was agreed upon and he went to work. After completing the upstairs he decided that he was done for the day and told us he was leaving with the job half done. He wanted to come back today but we had plans made and no way were we going to allow him to be in our house when we were not there. Basically we paid him for what he had completed and said our goodbyes and good riddance. We are done with a Dunn for us it was Dunn Wrong. Well get someone else to finish the job I will say that the work that was completed was done properly and the carpet looks good. They just have no clue about customer service. Horrible communication and deceptive price quotes. Good luck if you choose them.