from the beginning, I was discriminated against by the bank employee, whom was speaking with my realtor and making disparaging comments that 'low income' people like myself, how can they afford to buy a home...I am on a special homeowner program, and no matter how my mortgage gets paid, should not matter, as long as the bank gets paid...I was harassed to sent 8 times, the same paperwork, because the employee lost the paperwork and several times said that he never received it, yet I have countless copies from my fax machine that shows the times and dates that my paperwork was sent and completed successfully. Recently, there is such a 'backlog' as they are at a loss of employees (that is what I was told), that my payment was sent via ACH on the 4th of the month and it is now the 9th and the payment still has not been posted by the bank! This bank made me put down an excess of $1500.00 MORE than what was needed for my closing costs and did any and everything to try to cause me to NOT get a mortgage. Once, they thought they hung up the phone and I heard part of the conversation, where they said they were having me bounce around to 'multiple people', to confuse me and cause me to get frustrated to the point that I would give up on getting my mortgage. This bank is HORRIBLE! Even my State (DCA) Caseworker who was handling things, was hung up on, mid-conversation! It was a week ago that both, myself and the DCA caseworker sent a paper with my signature to allow the DCA worker to speak at anytime with the bank, regarding any paperwork they may need, and still, until today, no one has sent the paperwork, nor has returned any messages by phone or email...I even asked to have all of this escalated to a manager, and nothing but silly replies that I should call the 800 number...duh! I already did!!! STILL, NOTHING IS DONE!!!
AWEFUL, AWEFUL, AWEFUL!!! The only person that has ever done anything right, is Miss Jennifer from the Main office, she is excellent and efficient, yet, that was 2+years ago...since then, the bank has gone downhill and passes off the main office numbers where no one answers, and makes you go through the 800 number. The bank says it is open at 7am, but it is now 9:42am...they even lied, as I was supposed to be locked in for a 3 percent interest on my loan and I was given a 4 percent interest...AWEFUL, LIARS, MANIPULATORS AND DISCRIMINATORS AGAINST DISABLED AND LOW INCOME FAMILIES!!! read more